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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was satisfied with my orders. The items are quality and just what I ordered. Happy with the short time for my order to arrive.
I couldn't find where to return on the site so called, and the person was very helpful, was able to order me shoes in the proper size and get the return label for the ones that I originally ordered
Hi Michelle,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
These heels were beautiful but unfortunately the sizing ran bigger than expected
Hello Ciara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
False advertising. The advertisement mentioned $15 shoes and than I bought them and I got charged an additional $45.99. Never again
Hello Mikayla,
Thank you for sharing your experience prices of the item you purcahsed. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two dresses and pairs of shoes. Very pleased with all.
Hi Margaret,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Supero mis expectativa, material duradero y buen calidad los recomiendo
Hola Stefhanny,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
Navigating online is easy. Quality of product is impressive. Received product quickly.
Hello Dawn,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Not as described. The packaging allow the shoes to bend a lot as well
Hello Krisha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love the turn around time Just fab gives. Items are always on trend and it has become a site I can depend on when I am looking for something specific.
Hello Tiffany,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Love the shoes, pricing, & shipping from this company. Would recommend.
Hello Annie,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
Customer service helped me resolve my issue really fast and super effective.
Hi Melissa,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Prices are extremely high on the site for the quality of the items. Sizes are inconsistent, there is hardly any inventory available, there were only a few plus sized clothing options, and seasonal trends posted of clothes and shoes were not appealing.
Hello Andrea,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just Fab is my favorite! One order got lost in the mail and they replaced it.
Hello Kimberli,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
My first purchase in years and nothing I ordered fit, so it all had to be returned. Additionally, I have over $1k in credits and can't seem to find anything to spend it on.
Hello Jessica,
Thank you for sharing your experience with your credits and the items you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Todos los zapatos me quedaron. Muy buena calidad - precio. Hacen muchas buenas ofertas. Me encanta la página
Hola laurent,
¡Nos alegra que estés disfrutando de nuestros productos y promociones! ¡Prometemos continuar fabricando productos más hermosos con buena calidad a un precio muy asequible solo para usted! ¡Agradecemos el tiempo que dedicó a compartir su experiencia!
Mejor,
Zeth
Easy web, good variety for decision and quality excellent. I loved!
Hello Lissette,
Thank you for writing a review. Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The size and color were perfect and came a day earlier than expected
Hello Misty,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I can always count on JustFab to deliver! From stellar customer service, to great trend, quality and cost efficiency.
Hello Robyn,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I decided to close my account because the quality of shoes from just fab, are no longer fabulous. Now, it just looks cheap. To add insult to injury, the monthly fee increased. I had quite a few credits to use, so I placed an order.
My shoes was sent to the wrong address. It was sent to the address where my goddaughter lives in Brooklyn, NY. I live in Washington, DC. Luckily I was able to retrieve my shoes but it was certainly inconvenient.
Hello Zahiyah,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and prices. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have bought almost all of my shoes from Justfab. I love them. They have every shoe for any occasion and they're the cutest, hottest styles. Customer service is amazing as well.
Hello Chandra,
Thank you for the great review! We're so glad that everything worked out for you. At JustFab we always do our best to provide the best service and unique styles! Have a great day!
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Herman,
We're glad that you are loving your purchases! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth