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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was busy and forgot to skip the month so i was charged and had no choice to purchase shoes for $39.95.
Disappointed in the shoes. It smelled moldy and the shoes were uncomfortable and felt like cheap plastic.
I will be ending my membership.
Delivery is fast, great price and quality.
Will buy from them all the time.
Hello Emilia,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I was disappointed with the boot selections this year. Not only are the styles so different but the wide width no longer fits me.
Hello Shelby,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been with Just Fab for several years now. I consider myself a walking advertisement. I first started out with purchasing just shoes then I ventured out on clothing. I have been very pleased with mostly everything. When I need to make an exchange, no problem. All the customer service rep's are friendly, and professional. They always repeat the process and make sure I am satisfied. What a WONDERFUL place to shop. Many thanks Just Fab
Hi Merilen,
Thank you so much for your amazing review regarding your shopping experience! We value feedback like this because it motivates us to enhance our products and services even more! We hope you continue to have a wonderful time with us in the future. Have a wonderful day!
Best,
Kim
The whole having to login in and reject my monthly boutique or else they withdraw nearly $50 a mo is a joke. It doesn't make me feel like I have to now go and buy anything, it actually has the opposite effect. I now wish to cancel and never deal with JustFab again.
Hello Megan,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I'm always happy with the shoes I purchase from JustFab. I just have to choose the right size for certain style of shoes (i. E., one size larger for pointy shoes).
Hello Justina,
It is our desire to keep you satisfied with our services, unique styles, and good quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I reached out via phone to speak with someone. I also emailed to informed; however, both attempts were unsuccessful. I never received a response to either or replacement items.
Hello Anita,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The only time I have ever been disappointed in my experiences wit JustFab is when I went back to order several pairs of jeans I loved, they were so popular I could only get one pair. Just Fab has always be just fabulous. I bought my wedding dress, boots for my daughter and teenaged granddaughters… I love this company.
Hi Tammy,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I feel that the boots are a nice comfortable wear, can wear as dressy or dress down, for work, church or an outing go great with jeans and a skirt or dress.
Hello Lawana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
This is the best online for women the shoes and clothed very good quality. Amazing service VIP shipper I love it!
Hello Esmeralda,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Shipping was very quick and arrived on time. Everything came as expected, the sizes were great and the products matched thier online descriptions.
Hello Alycia,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Always arrives within 2-3 days even if I'm located in Canada
Hello Martine,
Thank you for the nice words that you said about our products and delivery. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Shopping experience is awesome,, and it's very easy to navigate
Hello Sonia,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
All ways have great products and a wonderful price. Quality and you still can save money
Hi Maria,
Thank you so much for your wonderful comments! We appreciate you taking the time to share your experience and we hope you continue to have a wonderful time with us in the future! Have a great day!
Best,
Kim
The products are excellent and they care about their clients
Hi Rommy,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Beware! I called to cancel a week before the deadline and was still Charged. I had to call again to go through the mess of canceling and getting a refund.
Hello Ryan,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My boots had exposed glue. It also had a sole that wasn't attached to the boots. So it would slide under your feet when putting on, taking off and, wearing the boot. Very poorly made and it even was dusty as if it was new. Company provided no realistic solutions. Only a 50% off of my next order. But that still requires me to spend more money. It was a cute boot but, just full of poor quality craftsmanship and definitely not new. 9
Hello Shanda,
Thank you for sharing your experience with the item that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Needs to up their game like Amazon! Two weeks for delivery versus two days!
Hello Ann,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our delivery service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Every time I order from just fab I have to end up returning almost everything because the sizes are always so off. I am usually a 6.5 and I got a 7.5 shoe and my feet still did not fit them. This is the same with the other clothes I have ordered too. Every time I get the size that should fit the next time and still it doesn't fit right.
Hello Olivia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your orders. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I been a loyal customer for years now and that sums it up I am very satisfied
Hello Gloria,
It’s great to read your feedback about your shopping experience and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vicky,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz