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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Everything was the quality I was hoping for. Ordering from online sites can often be disasterous, with expectations and reality being far apart. Thei items were just as good if not better than I was hoping for!
Good timely receipt of product. No problems
Good good good good
Hello Audra,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
The sizing charts for all three jeans I ordered were totally off. Not one pair out of the three i ordered fit.
Hello Savannah,
Thank you for sharing your experience with the products you purchased from us. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
They were a good price and very cute but have not been warm yet. They were bought for my daughter.
Hi Ann,
Thank you for your wonderful feedback! We're very glad that you love the items that you received. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
Truly enjoyed purchasing the latest styles from JustFab. It was great being able to skip the month if I couldn't find anything that I liked
Hello Carol,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
It was overall a satisfactory experience. Very lovely and comfortable shoes. Delivery was smooth and prompt.
Hello Remi,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Very satisficed with my purchase from Justfab. The style and prices and discount is mind blowing. This is a safe place to shop for me. Thanks
Hi Veronica,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
The issue I was calling about was resolved on the same call and in a timely manner. I'm very satisfied with my costumer service experience. Thank you JustFab
Hi Angelica,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
I was a little bit skeptical of the initial offer for $10 loafers, but they showed up and were exactly what I had hoped. The quality and make is great and they are very comfortable to wear. They may run a little bit big. Overall, I would definitely purchase from them again and I would definitely recommend them to others! I personally prefer a single purchase as opposed to the subscription model, but they made it really easy to cancel my membership when I decided that I did not want to commit to monthly purchases. Great shopping experience and these are some of my new favorite shoes!
Hi Zoe,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
The just fab mobile website is such garbage that I clicked the "skip the month" button one 3 separate occasion and it still did not work and I was charged. You also can't make returns or exchanges online, you have to call? Very inefficient and for an online only company the website is truly bad.
Hello Annabelle,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about the 'Skip the Month' option and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great products at an affordable price.
Delivery was quick and easy. JustFab is just fabulous.
Hello Bridget,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Great shoe selection. The shoes are good quality and I often get compliments on them. With the various promotions they offer their VIP members, the shoes are reasonably priced. The return policy is good but hard to find on the site but once you call them, the customer service agent is able to assist in providing a return shipping label.
Hello MaryJane,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I had credit to use and bought some clearance shoes. I was not looking to buy anything but use my credit so I can close my account. Only to find out I had more credit added to my account as I tried to close it. Guess this is how they keep you as a member. I'll keep the account open to get more credit add to my account.
Hello Louise,
Thank you for sharing your experience with your VIP account and the member credits. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The Item was good. But one thing I'm disappointed is when I tried to buy again and used my credit point $49 it won't me to process it..
Hello Charles,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties upon purchasing. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I love my justfab shoe purchases. Beautiful heeled sandals at a great price
Hello Lori,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I've been shopping at JustFab since 2015, and I've had mostly good experiences. MOST of the shoes I've bought have fit perfectly and been very comfortable. But 2 or 3 of the pairs I've bought have had something wrong with the way the insole was placed in that specific pair, and I've had to either add an insert into the shoe, or give them to a friend. Considering I've bought at least 20 pairs of shoes that had no issues, I'd say I'm a satisfied customer. But the few times I have to give away a pair because it's not easy to return them, it was very disappointing.
The clothing I've gotten from JustFab has always been pretty satisfying. You know exactly what you're getting, and I've never found the clothing to run small. My favorite sun hat and sunglasses are also from JustFab, but I have never gotten any jewelry.
I only recommend JustFab to people I know will remember to skip the month though, as it was not easy to cancel back in the day. I think you can cancel online now, but you used to have to call to cancel. I myself set a reminder in my calendar to skip the month, and I find that works for me very well.
Customer service is very helpful. I've moved a few times, and forgotten to update my address until after I've made a purchase and received the confirmation email. They're very helpful and very willing to work with you.
Hello Florence,
Thanks for sending your review! Your feedback about our product style and quality is important, and we would like to address this as quickly as possible. We would like to discuss further the VIP membership and the 'Skip the Month' option. Our Member Services team will email you right away to assist you further.
Best,
Zeth
No volverĂa a comprar. Una muy mala primera experiencia
Hola Johana,
¡Gracias por escribir una reseña! Nos esforzamos continuamente para satisfacer las necesidades de nuestros miembros tanto como sea posible, especialmente con la calidad de nuestros productos. ¡Nuestro equipo de Servicios para Miembros se pondrá en contacto con usted de inmediato!
Mejor,
Dean
The representative that helped me was very helpful however I still haven't received a credit for an item that was sent back. It was 2 items on the return however only one return slip was in the box. I would really appreciate someone looking into this matter. It was the same item in 2 different color.
The following RMAs have been generated for this order: #*******
ORDER PLACED
08/16/2022
Subtotal: $85.90
Markdown Savings: -$54.94
Credits: -$22.99
Shipping (6-14 days): $6.95
Import Tax: $1.32
Tax: $4.02
Total: $20.26
ORDER # #
*******747
Ankle Length Ribbed Pants - XXL
Ankle Length Ribbed Pants
Size: XXL
Color: Cream
$42.95 $15.61
Write a Review
Ankle Length Ribbed Pants - XXL
Ankle Length Ribbed Pants
Size: XXL
Color: Kentucky Blue
$42.95 $16.67
Hello Karen,
We appreciate the feedback you shared regarding your return. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Easy to use website with great prices. Love the boots. They are really cute!
Hello Tanya,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My experience with Justfab.com has changed due to not enough selection of shoes, boots, plus size clothing, or new option clothing and shoes for the kids. I choose clothing for my son and choose one size bigger for my son shirts and the shirt shrank for first time use. So I am disappointed with the clothing and shoes. The kid shoes light up, but they don't have anything to recharge the shoes lights. My son loves his little shoes that light up. But unfortunately the shoes wont last long.
Hello Olympia,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with our products and selection. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Killian,
Thank you for sharing your shopping experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison