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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Shoes are true to size and very quick shipping. Shoes are just like the pictures.
The shoes I ordered have not arrived.
I have ordered shoes many times.
Never had to wait this long.
I'm thinking about a refund of my
Money.
Hi WeVest,
Thank you for sharing your feedback regarding your order! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I love the shoes they have always fit well and comfortable. I love the clothes.
Hello Linda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The dress I received was very poor quality. Was not at all pleased and received no response in a return.
Hello Coralie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of our dress. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I Love the styles, colors, and quality of the shoes. The service is great, fast shipping and delivery.
Hello Willena,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
My product came on time, didn't have to worry about arrival of product..
Hello Johnella,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered 5 pairs of shoes, 3 we're too big. I attempted to initiate an exchange through the website but was unable to do so. I called JustFab and the wonderful representative was able to get the exchange initiated successfully. I returned the 3 pairs and JustFab quickly sent the exchange order. I received the 3 pairs of shoes and am extremely happy with the purchase and experience.
Hello Rosemary,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
JustFab good range of selections, awesome prices and deals, user friendly website, excellent customer service regarding returns, exchanges, refunds/credits.
Hello Daisy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I read a lot of reviews about this product and I wasn't sure what size to get because I am usually a 9.5 or a 10. I ended up ordering a 9.5 and it was actually too big. I thought maybe it would still be okay but when I would try to walk in them it would hurt my feet from trying to keep them on. I exchanged them for a size 9 and now I can't even get my foot to fit in the shoe. It's like the 9.5 fit like a 10 and the 9 fit like an 8. Weird. I am super disappointed because these are super cute.
Hello Hailee,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I got an ad online claiming that by signing up, I would be able to purchase a first pair of shoes for ten dollars. I probably should've known that this was too good to be true, but I was hopeful. I got the pair, (couldn't wear them anyway because they were way too big) but was automatically signed up for a $50 monthly subscription without even realizing. This subscription is completely pointless as you pay FIFTY dollars a month just for a 30% discount or "exclusive" shoes. When I saw that the money was taken out of my account, I tried getting in contact as fast as possible (no one came to talk on the live chat so I had to call). They canceled my subscription, after prying for five minutes and trying to convince me to keep it, but my money was not even refunded, they turn it into "store credit" (which I'm not going to use). Overall, this $#*! sucks $#*!. Thank you.
Hi Bogdana,
We appreciate your feedback, on your VIP membership experience. We will be emailing you right away for assistance.
Best,
Tina
Love shopping with Just Fab fun & easy. Shoes are stylish.
Hello Suzanne,
We're thrilled to hear you had a positive shopping experience with us! We make every effort to provide gorgeous, high-quality items for you at a reasonable price! Have a fantastic day!
Best,
Renz
I've ordered from JustFab multiple times and really like their shoes. They're comfortable and as pictured which I like. I buy during their sales because full price still seems expensive.
BUT
I've had problems where I order shoes in my size and receive the same shoe in a different size. (I'm talking like 4 to 5 sizes difference!) When I call to return them and ask what happened, they said they were the only ones of that style left. Shoes in the wrong size are useless to me! Don't order a style if there's a notification that there are less than 10 left. The website doesn't have a live inventory but if you call or message them, they can see how many are actually left.
Hello Lauren,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Always fast delivery and easy for exchanges. Need more clothing options and accessories too. But over all great products.
Hello Rosa,
We are glad you are enjoying our products! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Your company utilized CASH App to retrieve an unauthorized payment of $45.00 (4) times twice in the same day. I never utilized CASH App as a first time consumer, I utilized PayPal.
After your company did CASH App after the Memorial Day of 2022, several days later they accessed my banking institution for a membership authorization payment. While I did not recall having to cancel this membership since the initial purchase was made in August-2022. A courtesy reminder could have been extended to offer cancellation.
I needed my financial resources as I'm on limited income through disability, nevertheless I would not want to do business not order any future shoes from your site.
After disputing this with your customer service within minutes they found no fault of unauthorized payment being made. I did cancel the service account with your company and have removed all credit/debit card information from PayPal account.
I still plan to dispute the matter with PayPal again, and I did notify my banking institution of this matter.
What I don't understand is why would your company have access to all of my credit and /or debit card personal informational stored in PayPal if I never purchased anything from you using CASH App. I don't understand why PayPal would allow this to occur.
Hello Stefanie,
Thank you for providing feedback about your experience with the charge in your account! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Great shoes on sale and I grabbed a ton just waiting for the perfect time to wear them!
Hi Jennifer,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I love the pumps I got, they are comfortable especially with my weight I love heel. It's manageable. Am a size 12 and it fits perfectly fine.
Hello Mwizukanji,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your pumps! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I use to use Justfab all the time because they had great choices and if I didn't like it I could say I want better choices. Now that option is gone and I'm not happy with the choices they give. I have 3 credits and nothing I like to use them on!
Hello Alona,
Thank you for the feedback about your experience with the selection of products we offer. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Just Fab is where I buy almost all of my shoes & they never disappoint me.
Hello Michelle,
Thank you for the positive feedback! We are happy to know that you love your purchase! Hope to hear more from you in the future!
Best,
Allison
Loved the ease of ordering. Bags were gifts, and were well received!
Hello Cate,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
The shoes I order ran large and I wasn't able to return due to throwing the stuffing and ripping original packaging
Hello Jessica,
Thank you for sharing your experience with the shoes you have ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lori,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad