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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Experience was terrible! Your mistake cost me so much time and I was treated like I was a criminal! I have since canceled and will never return!
My purchases are always as expected. Justfab has good quality and I have noticed that they don't keep the same stock for a long time. There is always something new.
Hello Lucy,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
There are very few to no choices lately for plus sizes. The ones that are available have limited sizes or are not my style at all. Up until now I was always able to find something each month but I find myself ready to cancel my membership.
Hello Brooke,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our size selection and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great! I really love shopping on your website, there are so many great items to chose from shopping JustFab very enjoyable!
Hello Bernice,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Called in to exchange Leopard print Danica Loafer with smaller size as they run 2 sizes larger than normal. Chose pair in black (not mirror black) as Leopard Loafer didn't have smaller size available. Expressed C. S. to choose correct shoe as I DID NOT want the mirror black. Told her no less than 3 times, do not send mirror black. I received mirror black. They were too big still. I canceled my subscription and will no longer use JustFab.
Hello Jill
Thank you for sharing your experience with the item you ordered and canceling the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I appreciate the style and the quality of the shoes that you offer and the discount when purchasing several pair is an excellent marketing tool.
However, I do not agree with the ongoing charges each month once you have credit card information toward purchasing additional shoes.
I have no desire to purchase five (5) pair of shoes each month. Regardless of the style or the sale. Had I read more carefully your conditions for
Purchasing the first five pair would mean that I would be included in some special cadre of buyers expected to purchase 5 pair of shoes each month, I would not
Have done so. Now, I am forced to select more shoes to purchase because you've already charged my credit card account for $49.95 that will not be refunded.
I ordered two pair of shoes and will pay the $9.80 required to complete the purchase.
I have cancelled the account and hopefully you will respect the request for cancellation as of September 12,2022 and not charge my card again.
Not pleased with the strategy to generate more purchases.
Hello Jane,
Thank you for sharing your experience with the membership. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Shoes were ruined due to the straps being way too long, had to puncture own holes and cut the strap.
Hi April,
We value our members, and your feedback about the quality of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
I skip almost every month because I need to find time to cancel and then I finally order something and it's been a month and it's still not here
Hello Lori,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great fast shipping and easy exchange returns thanks
Hi Bonnie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I've had an amazing experience ordering with you all. I wish you would seek for your everyday woman to be a brand ambassadors.
Hello Ebonee,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Fast delivery and great experience and the shoes look great when worn. Blue color looks awesome. So cool.
Hello Stephanie,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I can't exchange my items I don't want a refund I want my shoes in the correct size
Hello Tisha,
Thank you for sharing your experience with the shoes you've ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes are very comfortable. I am well pleased with this purchase. Justfab has such an extensive selection of shoes to choose from. It is always a pleasant experience to shop here. Thank you very much.
Hello Cynthia,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and selection! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
I Ordered a pair of shoes. Because I did not notice the guest check out and checked out like a regular customer I was signed up automatically for a subscription which was in very very fine print. I had no idea I was signing up for. I had no interest in purchasing other products from this website though my card was charged $40 every month for almost a year and a half. I did not notice as it was such a small charge, but after so many months it really added up. I was able to get a refund after a long ordeal and hassle calling the company. I would not recommend just fab to anybody.
Hello Talia,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm so loving the leggings and the open back tank top, they feel so good and comfortable fit.
Hello Hazel,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your needs! We appreciate the time you took to share your experience with the other members. Hope you have a great day!
Best,
Mary
Charge overprice. It says 10 dollar on first purchased but when it came they charge me almost 60$. Not a good experience
Hello Ruth,
Thank you for taking the time to leave a review. Your feedback about our pricing and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I guess I missed the fine print but I don't understand why some items can be returned and others not
Hello Renee,
Thank you for your purchase. Our Member Services Team will get in touch with you right away to assist you with your return concern.
Best,
Renz
Value has definitely improved shipping is always faster then expected. Sometime would like a little more variety it shows a lot of the same styles just in different colors.
Hello Dawn,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
The boots and shoes were the right size and fit well just Love them.
Hello Aleta,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
The site always has awesome items and I always get great value items
Hello Norma,
Thank you for the great feedback on the services and products we offer! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab!
Best,
Allison
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
It is with great regret that we received your feedback regarding your experience. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia