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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Arrived within the time frame in good condition. Have not had a bad experience yet.
Great, orders come quickly. And the shoes are good quality. Love t h e shoes very satisfied with all my shoes. Will be ordering again. Every time I order all the shoes I receive are beautiful.
Hello Grace,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
They looked different than I thought they would, but I really like then.
Hello Patricia,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Excelente son bellas y muy buena calidad. Ya he comprado sandalias y botas y son preciosas! Compren compren. No se van a arrepentir
Hola Maria,
¡Gracias por tomarse el tiempo para compartir su increíble evaluación! ¡Nos alegra que estés disfrutando de tus zapatos! Siempre nos esforzamos por brindar a nuestros valiosos miembros los mejores estilos y calidad. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
The shoe I purchased was wide fit but was very narrow
Hello Tabitha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have a general icky feeling about subscription shopping websites. But I've been subscribed to JustFab for at least 5 years now, and at least they're upfront about what they do.
I made this purchase as I forgot to skip the month last month (happens a couple times a year).
The product itself is as advertised. But I feel like over the years, it's been harder for me to find products that I like.
I'll probably keep my subscription - mostly because of the hoops you need to jump through to unsubscribe.
Hello Corinne,
Thank you for sharing your experience with the VIP program and the items we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Never received the product and it's been 2 months since the order
Hello Mehlaqa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you did not receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The heels that I got is very uncomfortable, I am never gonna be wearing it, because it is very uncomfortable for the feet. It hurts as soon as I wear it.
Hello Alina,
It is with great regret that we received your feedback regarding the product you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Returning is very easy. Great site to buy from. The only strange thing was that I ordered 2 of the same products but in a different colour, and one fit me and the other didn't. Very strange because they were identical.
Hello Diana,
We appreciate the feedback you shared regarding the sizes of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I tried to return a purse that had the handles fall off. I was speaking with a CS rep online and the chat got disconnected. I was no longer able to contact that rep. This all happened 3 days after the 30 day return period. Since then, the purse has broken even more.
Hello Christina,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with our product and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I enjoy just fab but recently they have been charging my card after the 5th of the month and thats not cool. They are also loosing quality in their clothes. I might cancel my VIP services
Hello Sandra,
We appreciate the feedback you shared regarding the charge on your account and the quality of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Some of their items were worth it asks some were not. I believe it was hit or now tbh. I left because of all the changes that have been going on over the past few years. I just couldn't justify it anymore. The cost compared to the quality of wasn't as good as it used to be. Trying to redeem the points wasn't was easy as before, the credits, price increase all of it just was not worth it. So I left.
Hello Tisha,
Thank you for sharing your experience with our products and the prices we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The customer service is a hit or miss. Your shoes aren't the best of quality to begin with, but can you at least get your sizing right? I've sent more shoes back than I've kept! Honestly look at the history on my account. Then to add insult to injury if you attempt to get another size the shoe is almost always sold out.
Hello Racquel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
It is hard for me to find styles that I like. When I do see something I am interested in it is usually out of stock. I never get notifications when the item is available to order again. The fit & sizes very, I normally wear an 8.5 shoe size and have found that I need an 8 or a 9 is some shoes. I have to return many items only for them not to be available to order the correct size. I have been ready to cancel my membership for a long time but I have credits that can not be reimbursed so I have still waiting to find something I like to use my credits on. This is a horrible cycle and I'm ready to be DONE!
Hello Mallory,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Super convenient, great variety, value, and great quality! Fast shipping!
Hello Kionnie,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have been a member for quite some time. I love the shoes and accessories best but also have a couple of cute outfits. It's easy to skip a month. You only pay when you want to. There are good deals.
Hello Candi,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
With this order, I got what I wanted and it all fit. I can't wait until the weather starts to cool off so I can wear my new collection of boots and booties. I'm also happy with the deals I was able to use when buying.
Hello Michelle,
We are glad you are enjoying our products and promos! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Awesome! I really love it. I want more! My friends love my new shoes and they want to have it too. I like the designs and quality. I hope to can buy more!
Hello P Silva,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I ordered two different pairs of heels. Set #1, heel length was a prefect match but far to skinny to get my foot in. Set #2, length was about 1/2-1 size too long making me foot slide too far down making it extremely uncomfortable and not usable, width was great. I ordered both shoes in the same size and had two completely opposite problems. Not wide or average foot width friendly. I spent almost $15 extra for express shipping to get one of them on time for a wedding and both failed, and I can't get my money refunded for the shipping. I basically paid to look and hold the shoes.
Hello Emily,
Thank you for sharing your experience with your purchase. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Very stylish booties. Comfortable and fit just right.
Can't wait for the weather to be cooler to start wearing them.
Hello Cinthia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alana,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz