On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Looking forward to wearing them on my VACA to Tennessee. They look and feel comfortable. If it works out I'll probably purchase another pair in a different color. Fingers crossed that they'll be comfy!
Hello Maria,
Thank you for the great feedback. At JustFab, we always do our best to provide the best service and unique styles. Have a great day!
Best,
Mary
Items ordered come on time. All of the clothing/shoes I order, are good quality and usually fit great!
Hi Barbara,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
I've never left the Justfab site unhappy. Always get what I am looking for.
Hello Cheryl,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Great I love how this company is always on time with your shipment
Hi Darlean,
Thank you for your amazing feedback regarding our shipment! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Wrong size shoes in the box
A size 6.5 in a size 10 box
Very disappointed
It wasn't easy to get shipping slip to return the shoe for the right size
Still waiting for my size 10 shoes
Hello Sarah,
Thank you for sharing your experience with the product that you received. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes size was off and I didn't like the style
Hi Carline,
We value our members, and your feedback about your shopping experience is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina
Hello Eva,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I had an issue with my boots not fitting, so I asked for a refund. The issued it, I printed the label, sent it back via UPS. They said it would take max 10 business days to see the money back on my card, it's been over 3 weeks. So now I'm out over 50$ and just want to cancel my membership with this company. I fail to understand what's so difficult about completing a return. I even kept the tracking number to ensure it made it safely, which it did. Yet my credit card still has not had to money given back. Wildly disappointing.
Hello Christine,
Thank you for sharing your experience with your return. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Products are as expected and arrive in timely fashion. Sizes are as expected. I am happy with my purchases
Hi Debbie,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
The shoes fit as expected, they came quickly, and look exactly like I expected they would! Love them!
Hello Aitana,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
Comfy and cute as usual. I always love to buy in this website, is very reliable
Hello Karen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered using their fast shipping option but still havent gotten my order. Super hard to get in touch too. I had to talk to them thru Facebook. Was just told theyll refund the shipping.
Hello Cat,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order and our Member Services team. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Getting to get a label to send shoes back to change size is like pulling teeth
Hello Tina,
Thank you for sharing your experience with processing a return online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Ordering from Just Fab is easy and convenient. Merchandise arrived as expected with no quality issues.
Hello Jennifer,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
Can't seem to get this done. I have tried multiple times
Hello Noreen,
It is with great regret that we received your feedback regarding your request to cancel. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Love the looks that are offered at JustFab! Looking forward to future purchases.
Hello Shondrika,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
First order that I received it a was a second hand snickers, then I contacted the customer service and they send me the new pair but this time wrong size!
Also they charged me $49.95 for vip fee with out my permission. I contacted them and they didn't help this time - HORRIBLE COSTOMER CARE
I will let everyone know to stay away from this scammer website
Hello Roya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They are the beige nude clear 2 in heel. Dress up jeans or dress.
Hello Carol,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
The shoes are too big they don't fit around my leg at all I wanted to do a switch and return before my actual size because I didn't get that
Hello Stephnie,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rose,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad