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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I rarely found things that I wanted to buy and when I finally did it was a ridiculous number of winter boots.
Items from delivery are in good shape when they arrived.
Hi Winnie,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Many unique styles but not the best quality. Especially shoes. I've ordered several boots that I don't wear because they are not comfortable. Clothes and footwear feel as if they are made very cheaply.
Hello Maria,
Thank you for taking the time to leave a review. Your feedback about the quality of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Selections are becoming more norm. Needs a better selection of boots since they all seem teh same.
Hello Melissa,
Thank you for sharing your experience with the selections we have online. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I originally ordered these dresses at the beginning of July. After the first shipment was lost by the shipping company the chose. I was unable to receive one of the items because it was no longer in stock. Which kudos to them reimbursing me for said item. I finally received the second shipment which contained the dresses I ordered.
The 3 stars is for Justfab being amazing at customer service, but falling short on how the clothing actually falls short on the quality they show on their site.
Hello Klena.
Thank you for sharing your experience with the quality and availability of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Love all the items received, every item is up to part... Great quality
Hello Elisabete,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Today is 8/9. I purchased on July 14, the package was created on July 19 and Just Fab says it's awaiting pickup but the carrier says it's awaiting the package. When I went to customer support, they (pretty sure it was a bot) said it was shipped, asked if I had any questions, I asked a question, and it cut off the conversation. I called the number and I waited and waited. There is no space for me to submit a help request, so I guess this review will have to do =(
Hello Maria,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Ordered two pairs of sandals and both were too small
Hello Marlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I had four pairs of slippers in my cart I did not purchase them I did not agree to buy them and yet they were shipped out to me so I don't know what goes on on your guys's end but I did not agree to buy what was in my card and yet I received the four pairs of slippers
Hello Joella,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website. Your feedback about your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The shoes didn't fit right, the boots wide should've fit me according to displayed measurements, but no.
No return / replacement allowed when i asked! :(
Hello Patty,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
********Love the products the prices and offers***************
Hello Yvonne,
Thank you for the great feedback on our products and promotions! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience in JustFab.
Best,
Mary
I love all my shoes. I've haven't had much bad experience everything been great. Just fab has all the shoes you are looking for.
Hi Nickie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I am a member since 2018 and I have teenagers 2 girls, so, yes! It saves me money because they get their shoes and purses over here!
Hello Rebeca,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
You get charged 49.95 a month to be in club to get discounted prices. I did not sign up for membership. I can't afford to blow 50$ a month I don't buy shoes every month
Hello Tina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I understand that we're not buying the best quality stuff. Thr shoes I bought shoes last year, one of which I had only worn twice, broke. Spending less than $50 on shoes should mean I only get 3 wears. Def not worth it. Hey
Hello Tamara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love the shoes from JustFab:)although I often forget to buy wide width & I must always remember to skip the month or I get charged the $49.99 plus the conversion to Canadian but I just call & JustFab peeps always fix it
Hi Sonya,
Thank you for the nice words that you said about the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
First of all, be aware that if you do not purchase or pass for the month, every month, your card of choice will be charged. It will stay on your account as a credit, though. Second, I've ended up not being very thrilled about their merchandise offered. I rarely find a pair of shoes or sandals with a mid heel. They're usually flat or ski-high. And it's rare to find something that is made of real leather. Regarding clothing, even though I'm a 6 on top and an 8 on bottom, mostly everything runs small, unless you like to wear tight clothing. I don't. I've returned or given away more items than I've kept. Last but not least, I've called a few times to cancel my membership, and I've been on hold for so long, I just hung up. Thus, I'm still a member. I just keep passing for the month until I have the time to sit on the phone, waiting to talk to someone to cancel my membership. This is just not for me.
Hello Mary,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and selection. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was accurately described and sized. Great prices as well.
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I always enjoy my purchases from JF. However, I absolutely adored this recent purchase! Especially my gold dress... I haven't felt so attractive ans sexy in a long time. Now, whenever I need a killer outfit, I think of JF first! Btw I have a concert I need a new outfit for (I got front row seats) and I need to look my best! Can't wait!
Hello Brianna,
We're so glad that everything worked out for you. We here at JustFab try our best to provide the best quality styles to our members. Hope to hear more from you in the future!
Best,
Mary
Nice quality for the price. Fit was good. Would recommend.
Hello Joanne,
It is our desire to keep you satisfied with our good product quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heather,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth