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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been shopping with you guys for about two years now, and i cant Express enough on the great customer service and beautiful shoes. Thank you just fab keep up the good work. Pierette Taylor
They're exactly what I ordered and great quality also
Hello Stacey,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I LOVE everything that showed up. It fit perfect and the tote was exactly what I was looking for. The items were better in-person than they appeared online. I am a satisfied customer!
Hello Brenda,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Have a great day!
Best,
Mary
The bags are made from a cheap-ish material. I doubt they will last long. I've only used the largest one so far. There is a zip pocket in the middle but it creates this open space under it that's kind of annoying.
Hello Tara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
LOS ZAPATOS BAJITOS LO PEDI WEITH Y ME LLEGARON NORMALES, PERO APARTE DE ESO MUY CONTENTA CON EL SER
Hola Aída,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
Nice shoes although a lot of what o wanted is no longer in my size
Hello Jane,
Thanks for sending your review! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Súper la calidad me encanto, súper rápida la entrega
Hola Yenlie,
¡Gracias por una reseña tan maravillosa! Siempre nos esforzamos por establecer un estándar con nuestro servicio y calidad. ¡Nos alegra mucho saber que está satisfecho!
Mejor,
Tina
I ordered the slip on shoes. Unfortunately, listening to the reviews I ordered half size smaller (8). My big toe was hitting the top of the shoe but my heel was not secure.
Unfortunately, I like just fab however their footwear does not really work for me. And all the back and forth is quite frustrating trying to find the right fit.
Hello Cherise,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
J'ai acheté trois paires de soulier, une paire était parfaite, une différente de la photo et une était abîmé.
Bonjour Myriam,
Merci d'avoir écrit une critique! Nous nous efforçons continuellement de satisfaire au maximum les besoins de nos membres, notamment par la qualité de nos produits. Notre équipe des services aux membres vous contactera immédiatement!
Meilleur,
Dean
I have always had good experience purchasing jeans on this site. The fit is always good, and very decent quality. The latest pair, wide legged jeans, fit perfectly and we're the perfect length.
Hello Annette,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My shoes arrived in a timely manner and I love them.
Hello Colleen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Most of the products are what the look like and usually try to size.
Hello Jennifer,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered 3 items which were a weekender bag, black heels and a glitter sandals. I loved all my items. I started using my bag the weekend after receiving my package for a trip with family and friends
Hello Akeela,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Todos los zapatos buena Calidad hermoso me gustaron mucho
Hola Isabel,
¡Nos alegra saber que tuvo una gran experiencia de compra con nosotros! ¡Siempre nos aseguramos de hacer artículos hermosos y de calidad a un precio muy asequible solo para ti! ¡Qué tengas un lindo día!
Mejor,
Renz
I placed an order, received it and am very happy with my purchase.
Hello Michele,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I used to love Justfab, but not so much now. Their shoe selection is almost non existent.
Hello Robyn,
Thank you for taking the time to provide a review. Your feedback on the selections and shipping process is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
They were too close don't fit right am a bit disappointed love them but when they came it wasn't what I think
Hello Cloverlyn,
Thank you for taking the time to leave a review. Your feedback about the sizing of our item is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I purchased 4 pairs of shoes. Two were two big. I wasn't able to print return labels. I had to call 3 times. Apparently there is a issue for Canadian returns labels. Now I have been waiting 3 weeks for a refund. Still no refund. And i called and it was verified that you recieved the return but you can't just refund. This is not acceptable. Any other company only takes a week maybe 2.
Hello Lori,
Thank you for your purchase. For assistance with the return label concern, our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoes are just what I wanted and fit great. Sneakers are perfect
Hello Susan,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My shoes are a fun design, just what I needed for a couple of summer outfits.
Hello Joyce,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Pierette,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth