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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I had no problem ording my shoes after I purchased the shoes I just waited for them 2 arrive put them on and people saw them on my feet and wanted to no where I got them from
I love these boots! I look forward to wearing them a lot this Fall!
Hello, Mary. Thank you for taking the time to write a review! We are glad to hear that you loved the boots, fall is just around the corner so you can wear them every day!
Best Regards, Adriana
I received a package thinking it was my sneakers and sandals along with a bag. I opened it and it was a whole different order and a whole different size. It seemed like the package labels were switched and this was not cool. Some of my shoes I purchased were the last ones in my size and I was really looking forward to wearing these for work since I'm pregnant and I'm allowed to wear sneakers. Is there any chance I can get my real order sent to me?
Hello Graciela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Shoes were super cute. The fit on my purple dress was okay, not great. The art deco print dress was actually XL instead of XS. It was just annoying having to drop off my package. If only it were the right size. I may have kept it.
Hello Cynthia,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
For the most part the shoes are great. I had to return shoes once and it took forever to get the credits back. Sometime the sizes are way off. The leopard print loafers I just got in a 7.5 are way too big.
Hello Laurie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My shoes arrive on time, and they are very professional and they are customer service oriented.
Hello Rhonda,
What an awesome review! Thank you so much for the positive overall feedback! Have a wonderful shopping experience in JustFab! Hope to hear more from you in the future!
Best,
Lia
I love shoes and this is a great way to shop! It doesn't matter where I am, I just look through the selection and choose what I want, perfect fit every time!
Hello Claudia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I have tried several times to quit this program and each time the customer service rep has talked me out of it. I am a senior citizen and the clothes are too young for me. I try to call each month to opt out and when I forget it costs me $50 that I can't really afford. The quality of the merchandise is great and the selection is good. The seem to offer shoes the most and have a good selection.
Hello Sally,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
As always; pleased with my purchase! The return/exchange process is wicked easy.
Hello Misty,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
JustFab shoes are generally pretty decent when/if I can find a style I like. They wear down a bit faster than I would like, and I've had quite a few boots have the sole detach. I decided to give their clothes a try and ordered a pair of shoes, sports bra, and leggings all in this print that I really really loved. Shoes and sports bra arrived and are perfect. The leggings I didn't even try on because I knew they weren't the correct size. Just holding them up I could tell they were way too small. Sure enough when I checked the tag, they were two sizes smaller than what I had ordered. Contacted support and requested an exchange. Ezpz. I sent back the original and when the new pair arrived the exact same thing happened. The bag they were in said my size, but the actual tag on the leggings was two sizes smaller. Contacted support again and they said we can try again or I can just have a store credit. I asked to try one more time and if it happened again I'll take the credit. It. Happened. AGAIN! Three times I was sent leggings two sizes smaller than what I ordered. Super sad about it as I love that print.
Hello Andrea,
Thank you for taking the time to provide a review. Your feedback on our sizing is essential to us and we want to address it as soon as possible. Our Member Services Team will contact you right now to assist you.
Best,
Clark
Best shoes in best price I love the quality and the price I will recommend everyone for sure.
Hi Irfan,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
I've had good luck usually but this last order left me sad. One pair of shoes looks fab but when I walk in them, the leather strap is so rough it cuts into the top of my foot. The other pair slid to the side every time I tried to take a step so I sent them back. Hopefully it's a fluke as I've never had shoes this bad from just fab.
Hello Debbie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I ordered 2 boot and the quality amazed me. They fitted perfectly and look very fashionable. Love them
Hello Kumba,
It is our desire to keep you satisfied with our unique product styles, and good quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Allison
I ordered 4 pairs of boots came early and fit great
Hi Letrica,
Thank you for the nice words that you said about the fit of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Felt obligated every month to have to buy something or if I forgot to skipped I get charge. Felt like it was a task/chore I need to make sure to do or get charge. Unfortunately, I racked up 8 credits. I try to finds cloths or shoes I like, however the fashion is not up my alley anymore.
I cancelled my membership after successfully used all my credits.
Thank you!
Hello Emily,
Thank you for sharing your experience with your monthly member credits and canceling the VIP membership. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
One pair of sandals broke with the first wear, the other pair had the toes so small my 11 yr old couldn't fit her foot in. The shoe was the right size but the toe was tiny.
Hello Danielle,
Thank you for taking the time to leave a review. Your feedback about the quality of the product is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I purchased a pair of cute, jaguar printed loafers I've been eyeing for awhile... The first day I wore them to work, they came undone at the seem! I inquired on returning them but they were sold out in every size :(
Hello Tausha,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Great never had a problem and I love the shoes and over the knee boots.
Hello Carmen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
The white jeans I ordered didn't have a button and the blue dress came with a snag. Super sad about both.
Hello Kristy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I took advantage of the 50% off sale and am so pleased with everything I purchased. Everything fits and the quality of the clothes is great.
Hello Leila,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Lynette Sellers. We appreciate your feedback! We always strive to provide the best service for members like you! Keep rockin’ in your shoes!
Best Regards, Adriana.