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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Always get what I order fast and exactly as described
I love the quality and the number of options I have on just fab. So far I have purchased about 12 pairs and I have no complaints.
Hello Rams,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love just fab I've been shopping off this website for years now for my kids an they are never unsatisfied with the merchandise they love it I surprise them every couple of months with something new an they love it
Hello Briana,
We are glad you are enjoying our products and the website! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I ordered a great pair of boots from Just Fab - in the picture on the model they fit a way no creasing or slouching. When i put them on they slouched and didn't stand up straight like the picture. The boots are beautiful, great price, but not going to be my go to boots i was hoping for since they were much taller than expected.
Hello Jill,
Thank you for taking the time to leave a review. Your feedback about the shoes you purchased is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loved all my items. Everything fit very well. I will be shopping again
Hello Kayla,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I absolutely love the shoes I get from Justfab they are comfortable and stylish.
Hello Britney,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. Hope to hear more from you in the future!
Best,
Mary
Always satisfied and love the sales. The early access is always nice. And the fix is always great. And you can shop for all seasons
Hello Robin,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I needed a return label and I was able to get it in under 3 minutes
Hello Myranda,
Thank you so much for sharing your awesome experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I would purchase more items from JustFab but I cannot get on the website most of the time. I have sent emails and and tried to get assistance, but then the next time I go back into the website, I have the same trouble.
Hello Michelle,
Thank you for sharing your experience shopping experience on our site. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two items over a month ago and the package hasn't even been shipped yet. What a shame.
Hi Morgan,
We appreciate your feedback about your purchase. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
The bras are awful, way too big, it is like the sizing chart needs to be updated. Can't we have regular sizes like an actual bra size?
Hello Wanda,
Thank you for sharing your experience with the sizing of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Package was wet and mouldy, had to clean and wash before use.
Hi Sadie,
We appreciate your feedback about the product you received. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
I only received one hat…then they tell me the 2 for 1 was only for sale items…
Hello Debbie,
Thank you for sharing your experience with the item you purchased. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
My experience with the slippers was sort of very short, I'm not using them anymore :(
Hi Sa,
We truly apologize for your experience! We appreciate your feedback about the sizing of our product. We will be emailing you right away for assistance.
Best,
Tina
Loved the look of almost all the shoes. Two out of the 6 I purchased didn't look as good in person. I shipped them back because of that and they weren't true to size. I also had some size issues with the other shoes but I was able to make them work. I think the wide size should be just that and make an additional plus size shoe. My feel are wide but my ankles are small. The wide shoes fit like plus size.
Hello Porchea,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I love the shoes, promos, and discounts offered by JustFab. I always get compliments on my shoes (and clothes).
Hello Syreeta,
Thank you for taking the time to share your positive feedback on our products and promotions! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I love the Blue crock boots and they fit perfect. They are very comfortable and I enjoy wearing them
Hi Sandra,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
The quality of the shoes is bad. Comparable to forever 21. Cheap materials that deteriorated after a few wears. Fast fashion that will not last you. The only good thing about just fab is the clearance sales.
The site is also slow, and customer service is bad.
Hello Veronica,
Thank you for sharing your experience with our website and the quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I love the quality the material very good prices fast shipping for the price it's convenient shopping they have everything you need in the push of a button
Hello Gisell,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Initially ordered a small and had to exchange for the xs! Thankfully the exchange process was super easy!
The new dress is so cute and fits so well!
Hi Samantha,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorraine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz