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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They sent two right shoes and won't fix it took i send them back
My experience with JustFab has been fine, except I placed my order on July 23rd and still have not gotten it. I know this is not JustFab's fault, as this is entirely on FedEx, but JustFab should utilize a better carrier. There is no way I should be waiting two and a half weeks for a package to arrive. Hopefully it finally comes on Thursday.
Hello Trevia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
It was easy to access the app, a lot of options to choose from, I loved the boots, I have been ordering from just fab for over a year I had never had issues with delivery it works just perfect for me.
Hello Natali,
JustFab is always happy to serve you! Your comments and suggestions regarding our services and products are appreciated. We value our members and so as your opinions. Thank you, dear member! Hope you enjoy your day with us!
Best,
Allison
Ordering what I wanted on line was a problem. Thank Goodness the Customer Service Representative
Took care of the order for me.
Hello Sandie,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I purchased several blazers while they were on sale and I used my points which allowed me to get 4 or 5 pieces of clothing for an amazing price (under $15 shipped!). Once my items arrived 2 were not the correct size that I ordered. I got shipped and XS when I ordered a large and when I went to exchange the items the sizes that I needed were sold out.
Hello Sunday,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Always great products, easy returns, and great customer service. Representative was so helpful in assisting with adding an item to my return.
Hello Katrina,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy our products and services! Hope you have a fabulous day!
Best,
Allison
I've been looking to get theses items for a while just what I needed except the brown ones should have came in leather instead of suede.
Hello Luchelle,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our product. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love ordering from. Justfab. It's easy, quick and there is alot to choose from.
Hello Sherri,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and selections.
Best Regards,
Clark
My purchased was sent to a a warehouse which was down but the package was left just the same and the package went missing. I never received my purchased.
Hello Antonette,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Prices are reasonable although my size is often sold out. My most recent purchase arrived quickly. The clothing fit well but shoes were small. Returns were easy.
Hi Stephanie,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
Read reviews and said runs small. Went up half size. Still very tight in the toe area
Hello Bryanny,
Thank you for taking the time to leave a review. Your feedback about the sizing of our products is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
The boots I purchased are great! Thank you The colors on both pairs are great and they fit wonderfully.
Hello Jeri,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and sizing.
Best Regards,
Clark
I'm very happy with all my shoes but one pair came very small. It says it's a size 8 but they are more like a size 7. Other than that, I am very satisfied with my order!
Hello Jennifer,
Thank you for sharing your experience with the size of the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I liked the convenience of JustFab. But the quality of products wasn't always that good. Definitely could be better for some of the prices.
Hello Erynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The selection for 3-4inch pumps with a closed toe and with ankle straps has really gone down over the years with JustFab.
I have been a customer for over 10 years and will likely be ending my membership.
Hello Samantha,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great shoes. Great return policy. Easy from the comfort of my own home. After several years, I have a feel for sizing. ALWAYs get compliments on the shoes
Hello Crystel,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied with the products and services we provide! Have a fabulous day!
Best,
Allison
I have not received my order, even though it was shipped over 3 weeks ago. This is the second time I've had an issue with receiving my order. When I contact customer support, they tell me that I have to contact the shipper. The last time I never did receive my order. Very disappointed!
Hello Erin,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have not received my order,...••••••••••••••••••••••••••••••••°°••
Hello Kelly,
Thank you for taking the time to leave a review. Your feedback that you have not received your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
They never have the right sizes available for purchase and the shoes fall apart after a couple wears. Everyone I tried giving my credots to declined as they did not like JustFab at all.
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit and quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
First, I suggest always look at the star rating and the reviews. There is SO much information you can get from this to help make your decision. Every time I buy clothing, the quality is great! The shoes are also good too.
Hello Sarah,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alexis,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz