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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been a member for years. I can certainly tell that the quality of the shoes as well as the variety of styles has changed for the worse. When I complete my credit. I won't be ordering from Just Fab anymore.
I'm very impressed by the quality of the shoes I've received. I was of the opinion that good shoes had to be expensive, but JustFab has proven me wrong. I'm excited to see what my membership has in store for me!
Hello Melissa,
This is awesome to hear that you are loving your purchase and the VIP membership. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
My purse is absolutely gorgeous! It feels good to carry and I ABSOLUTELY love the gold accent! I purchased the BEAUTIFUL blue color, perfect for any shade of blue jeans! I have received soooo many compliments… awesome craftsmanship and its very CLASSY!
Hello Angelique,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best Regards,
Clark
Great quality, true to size, great price! I will definitely order again.
Hello Kelly,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I am not a high heel fan general because i'm flat-footed with wide feet and my feet will overlap the heels, But I will most definitely order from justfab again! SHOES WERE DROP DEAD GORGEOUS, FIT SNUGGLY, COMFORTABLE & etc.
Hello TySheonia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Sizes run so small quality isn't good for what you pay for it
I ended up cancelling my subscription because it just isn't worth it and their aren't enough options in clothes or shoes without ridiculous heels
Hi Kaley,
Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The shoes were great. The clothing is always lacking. The sizes are always off and they seldom are anything like the pictures. I actually threw away 2 pairs of pants.
Hello Traci,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our clothes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm trying to get out of Justfab monthly subscription. I currently have like 9 credits and when I purchase something i'm still having to pay additional money. I don't find enough things that i like and so need to get out of it.
Hi Lori,
We appreciate your feedback about your VIP membership. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
Nothing is true to size. I run between a 7-8 varying on the shoe. I bought three pairs size 8.5 and all were too small!
Hello Christie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was ok they came fast but the one pair that said it was vapor blue was actually light grey. Their colors aren't what they say they are
Hello Tracey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have no complaints at all with Just Fab, always true to size and excellent quality
Hello Karen,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best fit and quality. Have a fabulous day!
Best,
Allison
Need to exchange shoes for a different size but can't find the actual link to do it. There are instructions but no tab or link to actually print the return sticker.
Hello Evelyn,
Thanks for sending your review! Your feedback about our return and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Excellent customer service and good quality of the products.
Hi Rebeca,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
Very happy with service, speed of delivery and my purchases.
It is also very easy to skip a month unlike some other companies.
Hi Elise,
Thank you for your amazing feedback about your shopping experience! It was really a pleasure doing business with you. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Placed order and came quickly! Whole process was simple
Hello Sheena,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I bought a pair of boots that was tight fitting & a travel jewelry box it was too small. I am returning both items.
Hello Joann,
Thank you for sharing your experience with our services and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered July 1st, still haven't received my package!
It's over a month later!
Hello Julissa,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loved the new styles. Found some great buys and they were delivered within a few days.
Hello Irene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I received the shoes and they are to big. I can not wear them. I have tried to find a way to return them but have been unsuccessful.
Hello Barbara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I want to do a change and nobody answered me. I tried the chat and never had a reply
Hello Nathalia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sherry,
Thank you for the feedback about your experience with our product quality and style. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison