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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ordered a pair of fuschia sandals to go with a specific dress. They're perfect and came in a couple of days.
The shoe fit perfect to size. The lacey top fit perfect. True to size. Very satisfied.
Hello Nancy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide great product styles and fit for our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I get to receive my orders like 2-3 months. Whenever I check my orders, they give me the incorrect dates.
Hello Renna,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Absolutely love all my shoes and delivery is quick and the shoes are all packaged nearly!
Hello Teresa,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Mary
I left several shoes in the cart to check later, two weeks later I received notification that an order is on its way. I tried to return them but it only gives me the option to have a credit on the page.
Hello Sumaya,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love my shoes! Came in good condition and they are exactly what is displayed on the site
Hi Yolanda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I was auto enrolled and was charged a membership fee. Very disappointed that they dont ask before charging your card.
Hello Reina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love this outfit for a wedding I will attend! Bought both the flats and the platforms. It was fun to find a dress and shoes that match!
Hello MiaBella,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Ordered weeks ago and still have not received my order.
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still haven't received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Terrible business to deal with. Items are low quality and it costs about 1/2 the price to return items. They are supposed to email to ask if you want to skip only half ever arrive and yes I checked spam. If you miss replying you get a credit that you can't use on half the stuff so hard to get rid of them to get out of being a member and they are really hard to get to allow you to get out of VIP program.
Hello Dawn,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. We would like to discuss further our product pricing and return process. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Cloth fit well, I love the fabric, I'm very satisfied with purchase
Hello Ana,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great experience as per usual, love the products and love the experience!
Hello Alannah,
Thank you for your continuous love and support of our products and services, Hope to hear more from you in the future!
Best,
Mary
I have been justfab customer for a few years and everything I've purchased has been good quality merchandise, exceptional deals and excellent service.
Hello Eula,
Thank you for your loyalty. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
The products always exceed my expectations but shipping takes forever!
Hello Hollye,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a member of Just Fab for a few years. I have never been disappointed with shoes or clothes from them. I have never had to return an item. The shoes are very stylish and comfortable, they are of good quality. I love that they have such a great selection, always in my size. I highly recommend Just Fab for keeping up with the trend for stylish shoes and clothing.
Hello Tonjah,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
I liked the boots so much I bought a second pair.
They are durable and fit great. I would recommend them to any one who wants a good work boot that has a little style.
Hi Mary,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Out of 3 pairs of shoes, kept 1 pair and returned 2. Read the reviews of each pair and reviews that are not descriptive should not be posted (Ex. "Awesome!, Love it!"). Keep the comments to survey questions & star ratings.
Hello Natalie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was as described. Fast shipping and a good value!
Hello Jena,
We are glad you are enjoying our shipping and pricing! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It's been a week since I sent back my items and still haven't received my refund. I got an email confirming they got it so I don't know what's the deal? The whole return process seems to be more complicated than other stores.
Hello Ashley,
Thanks for sending your review! Your feedback about our return and refund process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Each item seems cheaper quality than the amount paid for. The sunglasses arrived crooked. The sandals would be lovely if the proportions of mesh around the ankle were even.
Hello Meg,
Thank you for sharing your experience with the quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan,
Thank you for the nice words that you said about the style of items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim