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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Pretty bad, l haven't received the merchandise yet since after purchase
It is a nice place to shop when you are looking for a selection of fashionable shoes boots or sneakers.
Hello Sheila,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
Best,
Mary
I was amazed at the quality of how these items were shipped to me!
So much better than my last Nordstrom order!
I was so impressed one of the pair looked better in the picture than out of the bag; instead of returning them I just passed them along to someone who thought they were too cute!
Hello Maureen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have bought many shoes, sandals, boots, and clothes from Just Fab. I have usually been very satisfied with my purchases. The website is easy to navigate. The items are shown in several poses, which helps
Hello Christine,
This is awesome to hear that you are loving our stylish products and the website. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
Ordered some leggings, too small, exchanged for bigger size. Received exchange, too big. Requested refund... too late for refund, only credit. Turn around time for exchange was too long and missed my window for money back. Feel ripped off
Hello Antoinette,
Thank you for sharing your experience with the items you ordered and in processing a return. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
My package stated it was delivered, and I never received it.
Hello Kierra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you were not able to receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes were prefect. Will recommend Justfab to my family and friends all the time.
Hello Melvina,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I wear a size 5 so finding shoes in a brick and mortar is impossible. JustFab has been a god-send for me. I find really cute styles in my size and when they have sales, I get them at ridiculously low prices--also with their rewards program. I'm glad I re-joined.
Hello Linda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Not happy, not disappointed... I just don't think it's worth the monthly payment..
Hello Sarah,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Expected a refund, but received a store credit. It wasn't even in the amount I was actually charged on my card either. Was not happy.
Hello Keri,
Thanks for sending your review! Your feedback about your refund is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Order comes on time or before and shoes always looking amazing
Hello Ebonie,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
I called in with a couple of issues. The person who helped me was awesome. He took his time explaining why I had the issue and even explained how to keep it from happening in the future. I was very impressed with his knowledge and patience.
Hi Selicha,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
When placing my order, I initially had difficulty with online process. I called the phone number for assistance. The customer service person was very helpful in completing my order.
Hello Dorothy,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Shoes are too inconsistent. I bought 3 pair and only one pair fit.
Hello D'auria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love their styles and they have good deals. I do not regret joining the just fab membership. Big up
Hello Daisy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Great price, style and selection. Was looking for summer heels just under 4in. Love them. Delivery was fast - great service.
Hello Ricci,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I adore my JF account! I can not only augment my seasonal wardrobes, but I can find things to wear on stage when I perform. I have also been able to buy gifts for friends that would have otherwise been prohibitively expensive. There are so many options, so versatile, and convenient! One of my very favorite shopping platforms.
Hi Sara,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
I never had a bad experience until this order. Because the shipping people lost my package and didn't care saying nothing they can do about it. And I know for a fact it was delivered to the wrong apartment building even thou they took a picture. Not of the apartment building but the number everybody has an apartment unit 5. So until I move my ordering will be on hold or until they get a new shipping people. Just fab only gave me $10 and I had to use within 30 days that is not satisfying..
Hello Sherry,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
None of the shoes are consistently similar in what size you should buy. I have to exchange half of my order. If you mix these inconsistencies with the poor customer service, the fact that you get charged almost every time of you've actually already gone in and choose to SKIP the month... it's just not worth it. The quality is always poor, and the prices aren't worth it (the prices are actually not even that great).
Hello Antonia,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The layout of the website is great. I can find whatever I want to view and shop for. Checkout is great, especially if your information is saved. I breezed right through. I got my shipment in a decent time. I had to return one item. There was no problem with doing that.
Hello Michelle,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elda,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad