About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Love what I purchased very good quality thanks again
Delivered to the wrong house. Left my last package at the end of my driveway.
Bought 3 pairs of boots and I love them and they fit perfectly.
The shipment was fast. The boots are the right size and the quality is awesome and the process is very affordable.
The quality of their product is always great. Shipment time is quick.
Please tell me what I bought so I can comment gladly.
David Javitch, PhD
*******@javitch.com
*******727
Cheap shoes,will be very hard to wear.I have never ordered from you,and won't be ordering again
Hello Ronnie,
I'm sorry to hear about your negative experience with our shoes. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They are so cute I love them. I would for sure prefer from JustFab again.
I received the wrong order. Called customer services and they acted if I wasn't being honest.
Hello Rose,
We're sorry to hear that you received the wrong order and that your experience with our Member Services Team was not as expected. We understand how frustrating it is when something goes wrong, especially as a first-time member, and we regret that you didn't feel heard. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Nice shoes for a great price. Wide selection is nice. Easy to pick items that looks and wear great.
Love the boots and the price was excellent 👌And looking to buy some nice dress shoes
I really like my product and it came in a speedy time
What a great deal, we purchase boots for many women and men who are homeless. It was so nice to see that we can purchase high-quality boots at such a great price.
Merchandise was easy to select and arrived on time. Prices was great for the selection.
After paying almost $50 for a VIP credit, then I get to pay again when using it. The first few pairs of shoes I got when first signing up were worth it, but it loses value when you keep the membership and get charged $50 for a VIP credit. Once I've used the VIP credits I have remaining (the occasional slip up from not skipping a month in time), I will be canceling my membership all together. The shoes have been nice quality, but I find the same ones on Amazon cheaper or the same price. It's not worth it!
Hello Leslie,
We're sorry to hear about your frustration with the VIP membership and the value you're getting from it. We understand how it can feel disappointing when you're paying for credit, only to find that additional charges apply when you use it. We appreciate your feedback regarding the quality of the shoes, and we're sorry to hear that the membership hasn't lived up to your expectations. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I love just Fab cause they ship hella fast and the shoes are cute I picked out
The delivery was on time and the boots are very beautiful
My shoes just fabulously arrived on time! I am always impressed with the quality, selection and price of my shoes/boots/booties! Always an awesome experience with Just Fab they are Just Fantastic😊
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Virginia,
Thank you for reaching out to us, and we're sorry to hear about the delivery issues you've encountered with FedEx. We understand your frustration, especially when packages are not delivered to the correct location or left in an unsafe spot. It's incredibly disappointing when things don't go as expected, and we know how inconvenient this must be for you. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison