About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Its the exact product thats in the picture which is nice to see.
10/10 recommended
I was pregnant and gave birth to twins. Life happened and my credit were expired. I didnt see my account for a long time as i was busy with motherhood and changes in my life. But they never accomodated my expired credits. Money wasted.
The clothing is cute but cheap. Being a VIP member is a scam. Sure they charge me $50 something monthly and I can use it to pick outfits, but most of the time the stuff is already on sale and cheaper to buy separately than the $50 they charge me monthly
Hello Jade,
I'm sorry to hear about your dissatisfaction with our products and VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Delivery was fast and easy. I got these $65 boots for $15! They're high quality and comfy! I was worried about my legs being too big. But actually the boots are a bit baggy. Only complaint is they slide down when walking.
I have 3 small girls and at first I was skeptical because the prices but I love the quality of the shoes my girls love them and I was beyond happy to get so many pairs for each one of them for cheap thank you all so much
I did not receive the product I ordered. Therefore, I am very dissatisfied.
Hello Ihor,
We're sorry to hear that you didn't receive the product you ordered. We understand how disappointing it can be when an order doesn't arrive as expected, and we apologize for the inconvenience this has caused. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Fantastic, always delivered in great packaging and sufficiently wrapped.
I had problems with the delivery and they immediately sent me again the product without any cost.
Great, love the product and ease with ordering. Product arrived promptly in great condition.
I have been a member for nearly 10 years, and remained so because I got great quality items at a decent price, and I could save up my credits to splurge every so often when I needed new clothes. Now that credits expire, I lost 10 of them in one day, and was just told that "I signed up for this" and it was too bad. Even after I mentioned that I had previously placed an order with these credits, well in time of the deadline, and the company failed to ship it, so my items/credits/money were in limbo for four months, didn't matter. They stole hundreds of dollars from me and there is no other way to look at it. I'm surprised these shady practices are considered legal. A once decent company gone down the drain.
Hello Samantha,
I'm sorry to hear about your negative experience with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
They quality is excellent according to the price I am very happy I bought the it for my family I will always buy from here
Always happy shopping JustFab, great value and great style!
I've been a JustFab member since the beginning and it's just been getting better with time. The quality and selection is great, quick shipping and easy returns with responsive customer service!
Being my 1st order from JustFab, I am going to keep the boots.however they are not what I had expected
Hello Lindsay,
Thank you for sharing your feedback with us, and we're glad to hear that you've decided to keep your boots despite not meeting your expectations. We understand how important it is for your first order to feel like it's perfect, and we're truly sorry that the item didn't fully align with what you had hoped for. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Found the site online and they have a good selection for great prices
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Monica,
I'm sorry to hear about your dissatisfaction with our products and credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad