About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I it was great. I my package was delivered in time. And the boots are a perfect size. Thank you. I will return. Thank you team. Great work.
I just absolutely love JustFab products. One of the best resources for shoes and a wide variety of products overall. Thanks! JustFab brings me joy!
I just ordered 2 nice pairs of flat loafers that work and coordinate well w/ just about everything! So comfortable too.
I thought it was too good to be true but they came and are great!
Didn't receive order and not given a refund. I called and emailed multiple times and the chat system sucks as well.
Better than the first time. True to size. My daughter loves them. She said they are really comfortable and cut
Quick easy inexpensive. Delivery is fast, simple website to order,
I can't even put the boots on and I got thema half sizes bigger can't get my feet inside the boots not even with a shoehorn ridiculous very disappointing i never had a problem putting shoes/boots on
Hello Rochelle,
Thank you for reaching out to us, and we're sorry to hear about the issue you've experienced with the boots you ordered. We understand your frustration when items don't fit properly, especially when you've taken the extra step of ordering a larger size to ensure a good fit. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
From the beginning the product and customer service has been the best and I will shop with them in the future. Love my VIP credit
Smooth sailing from the ordering, payment, delivery on a timely basis, good product packaging and finally the item itself. True to its description and quality.
First time ordering from this company and not the last.
I just can't afford to continue with the program. Those that can afford the program will not be sorry.
I have been telling all my friends and family about JustFab! I love being a VIP, I get so many great deals. I love the variety and selection to chose from. They have something for everyone! I highly recommend!
The website is easy to maneuver, and I love the deals that are offered. I want more shoes in the last three weeks then I bought in the last six months! I would highly recommend just fab to friends and family.
I had to reorder a pair of shoe because my dog has great taste in chew toys. I've never had an issue with the site or getting my products.
I have only needed to reply about a product 2 time.
Absolutely love the price. The boots are very pretty good quality. I just wish they were a little lighter gray and not as bulky and they're a little bit bigger than I thought they would be but other than that, they are great! They do run a little big but that's better than running small!
So many choices, easy to place order, fast shipping and delivery
My glue on the inserts on two pair of my shoes gave way after a month.
Hello Cassia,
We're sorry to hear that the glue on the inserts of your shoes came undone after such a short period of time. We understand how disappointing it can be when the quality of a product doesn't meet expectations, especially after only a month of use. This is not the experience we want for our members, and we apologize for the inconvenience. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I got a few items some for me and some my kids, all great quality and cute
Delivery takes longer then usual but I love the products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashnie,
Thank you for reaching out and bringing your concerns to our attention. We sincerely apologize for the inconvenience you've experienced with your missing order, the lack of a refund, and the frustrations you've had when trying to resolve this through our Member Services Team. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison