About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I had to return same item several times and still didn't get the right ones I ordered wide calf on three different items and received regular each times
I always size up on your shoes and it's a hit or miss if they fit. Three people in my house with the same size shoes will try the shoe on and it does fit or is very uncomfortable. I am just disappointed.
Also, this policy that says your credit expire. I have been with you a while and the money that you take out my account has had several names and now it expires. I really feel like this is no longer worth my time and money. I buy gift cards they don't expire? I give you cash and it expires I just don't understand how cash expires? What is the benefit of your program? This feels like a scam.
Hello Deanna,
I'm sorry to hear about your dissatisfaction with our sizing and credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I didn't like the way they debit an account and the shoes are not what I expected
Hello Reginald,
Thank you for reaching out to us. We are truly sorry to hear that you are dissatisfied with both your membership experience and the shoes you received. We understand how frustrating it can be when a purchase doesn't meet your expectations. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Great experience and was pleased with the speedy delivery
I was looking to buy some dress shoes, that I just so happened to stumble upon this site. When comparing prices to other retailers, it came to be much higher for the same product. At JustFab, I was able to find the shoes I wanted at an affordable price. Without sacrifice quality.
Boots were a bit tight but kept them. Seem nice but don't see anything else I would want so cancelled membership. Thank you.
Hello Diane,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I've Been a customer for many years and I'm always happy with this company. Shoes and clothes are always on trend and very affordable. Anything that doesn't fit or is unsuitable for any reason is easily returned and customer service is always outstanding.
Super fast shipping prompt communication. The shoe quality is fantastic. Nice looking
They NEVER have the Style of the shoe I want in either the color, the size, or both & it's highly discouraging because they never do anything about it! They go months & months & the size, color, or both in the Style of shoe I want will STILL NOT BE IN which makes me wonder why I'm even in this shoe club wasting my money & my time to begin with!
Hello Jacqueline,
We're truly sorry to hear about the ongoing frustration with finding the shoes you want in the right size or color. We understand how discouraging it is to repeatedly check for availability without success, especially when you're looking forward to specific styles. We apologize for the lack of updates or solutions to this issue, and we appreciate your patience over time. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Love the quality and the designs. I am looking forward to wearing all 3 pairs soon.
Just Fab ALWAYS has the best shoes! They never disappoint!
Very comfortable; would definitely purchase again in a different color!
These boots are beautiful! I haven't wore them yet! But can't wait too, I have an outfit just for them and I bought a coat to match the boots!🥰
Bummed because even tho I went up a size I still can't zip them all the way. They are cute so I'll keep them. Maybe my wake up call to get some walking in. I have big calves but I don't think that big! However they still did not fit
Hello Kelsey,
We're truly sorry to hear that the item you purchased didn't fit as expected, especially after you went up a size. We understand how disappointing it must be to find that, despite your best efforts, the boots still didn't zip up all the way. We know how frustrating it can be to love a product but not have it fit as you hoped. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Pedà tres artÃculos y me mandaron dos y no quiero suscripción con usted
Hola Ivette,
Lamentamos mucho saber que tu pedido tuvo un problema y las molestias que te ha causado. Recibir menos artÃculos de los esperados es comprensiblemente frustrante y te pedimos disculpas por este descuido. También entendemos tus inquietudes sobre la suscripción y queremos asegurarte que estamos aquà para ayudarte. Nuestro equipo se comunicará contigo en breve para brindarte más ayuda.
Atentamente,
Ivy
The desert boots are an absolute winter essential! They block wind and sand effortlessly while staying incredibly breathable. My sneakers haven't even had a chance to come out because Boston is just way too cold. Anyway thanks for the JustFab. They do have some unique design and quality assurance.
Best,
Zeke
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Verónica,
We are truly sorry to hear about the trouble you've had with your order. We understand how frustrating it must be to repeatedly receive the wrong size, especially after specifically requesting wide calf items. We regret that you've had to return the same product multiple times and still haven't received the correct item you ordered. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison