About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I didn't have any problems ordering the item I needed.
I never have any issues with JustFab. I got my order faster than expected.
I have no problems when I order from Just Fab and have a member since 2015
Made a purchase. Never received the item. Just asked for a refund. Customer service was friendly.
Stop sending bills to my Visa account I'm not buying no more shoes
Hello Tre,
I'm truly sorry to hear about your recent experience with your account, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The boots are beautiful, and the discounted price was unbeatable!
I've had a VIP credit for about 3 months now and every time I would try and order something it was unavailable to ship to my location. Not 100% sure why but I can hazzard a guess! I finally found something I wanted and that would ship to my location! Yay! Now, I'm just eagerly awaiting delivery.
Me encantaron mis zapatos y a mi esposa sus botas. La calida y confort son increÃbles. Les doy un 120 de 100
Easy to use website, great sales & fast shipping. Overall, very satisfied.
Super fast the delivery, my red boots beautiful and super cheap good quality
I am always satisfied with Justfab I gets almost all my shoes there.
I had my account with JustFab for more than 8 years. They have really good prices and you can earn points to help with your purchases. JustFab has a great selection to choose from, whether it is shoes, sneakers, boots or clothes.
I have had to make a few returns and there has never been any problems. Their items are good quality and ship pretty quickly. I have been using them for 5 years
Just got my shoes, probably about 10 days ago or so. I love them today. That's great quality. I love the smell of a new shoe. I can't say much more than I'm very happy.
Credits used to never expire; now they do and I had 4 expire at one time. I will be cancelling.
Hello Jessica,
We're sorry to hear about the frustration caused by your expired credits. We understand how disappointing it is when changes like this happen, especially when you've been accustomed to credits that didn't expire. We regret that this policy change has led to such a negative experience, and we truly appreciate your feedback. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
These boots are so great! They look good, they fit great and the compliments are so nice! 😊
I'm very pleased with their customer service and quality of products. I've been a member for 10 yrs.
Never received my order and the customer support team refused to help. They would not ship out a new one or assist in any way so I had to pay and reorder the shoe again. Very disappointing
Hello Pam,
We truly regret the inconvenience you've faced in not receiving your order and the frustration caused by a lack of support when you reached out to our Member Services Team. Your experience is certainly not reflective of the level of service we strive to provide, and we understand your disappointment. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Very great shoes. Great quality as well and they are great price.
LOVE IT WILL DEFINITELY ORDER AGAIN!
I always have the best, most easy experience when buying from Just Fab. I recommend the site to everyone.
I love JustFab. The selection, quality, deals and quick shipping is a huge draw for me. There's always something on sale or promoted for every season.
I was sent the wrong size boot. The box had the correct size (10), but opening it up I found both boots were actually 8.5.
Hello Douglas,
We're sorry to hear about the mix-up with your boots and the size discrepancy. We understand how frustrating it can be to receive the wrong size, especially when the box appears to have the correct information. We apologize for the inconvenience this caused and will ensure that our team reviews the situation to prevent such errors in the future. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alfredo,
Thank you for taking the time to share your experience with us. We sincerely apologize for the issue you've encountered with your recent purchase. We understand your frustration in not receiving the item. We are also grateful to hear that our Member Services Team was friendly in their interactions with you, but we know that friendliness alone does not resolve the core issue which is that you never received your order. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison