Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The boots fit perfect and are great quality for such a great price!
Worn a pair of shoes and the strap broke within 1 hour of wearing
I had an excellent experience with JustFab customer service. Highly recommend
Just is honestly the best shoe online website that I found in a while and not just because of the $10 off your first one, but you guys actually have every style of shoes down to flats and slides and they're not basic and simple. Some of them have a little extra I guess sass if you wanna say to them.
I enjoy my shoes from Just Fab. I love that the sizes are true to size and they accommodate women with large feet.
Was very happy with my purchases for gifts! The little girl boots were just what my granddaughter wanted, and the other boots were what my daughter wanted! We will be getting more of them!
I love them! I bought 4 pair and honestly didn't know if they were worth it. But I was so surprised, they all fit and were beautiful! Two shoes and two boots! I will be buying more, for myself and the girls in my family! Thanks JustFab!
The male I got was understanding that I waited 6 weeks for packages that were supposed to come for Christmas that never did. Furthermore after 6 weeks of the shoes traveling to Georgia, the final update stated the boxes were undeliverable due to be heavily damaged. I was really bummed to have waited this entire time to finally get told they were not arriving. I called upset and after wanting my money back I ended up getting the shoes ( 4 pairs) re-ordered and JustFab footed the bill for expedited delivery. It was a good attempt at making things right as I was about to cancel my 12 year subscription to Justfab.
My service was great with Just Fab. My grands Loved their shoes. I will definitely purchase more for them.
Purchased Nortiv8 brand shoe and received a cheap Chinese copy, no Nortiv8 brand logo anywhere whatsoever.
Hello Jorge,
Thank you for contacting us regarding your recent purchase of the Nortiv8 brand shoes. We're sorry to hear about your experience and sincerely understand your frustration. We take product authenticity and satisfaction seriously, and we regret that you received an item that doesn't meet the high-quality standards that both you and we expect. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison
Boots came in a cheap mesh bag to go with their cheap look. I did like the purse I purchased. Smaller than I expected but the look of it was super cute and seemed to be in good quality. But I probably won't order again unfortunately.
Hello Nichole,
We're sorry to hear that the boots didn't meet your expectations, especially with the packaging and quality concerns. We understand how disappointing it can be when an item doesn't reflect the value expected, particularly when the presentation doesn't match the quality you're looking for. We're glad to hear you liked the purse, though we understand that this overall experience has impacted your decision to order again. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
You guys took $50 from my account without my knowledge because of a $10 shoe offer I took and I also bought a second pair full price that was whackkk!
Hello Lindsey,
Thank you for reaching out to us. We are truly sorry to hear about your experience, and we understand how frustrating this situation must be for you. We take concerns like yours seriously, and we sincerely apologize for any confusion or dissatisfaction regarding the charge after your order. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
Very Satisfied with the service I received from your store in cross iron mall
I placed my order on 1/4 and finally received the two pairs of boots I ordered, which one pair was ordered for a specific event on 1/18. The boots came in on 1/14. This morning (1/15) I tried the boots on, only to see that the boots I really needed were sent to me in the wrong size. I cannot begin to describe how upset and extremely disappointed I am. Now I have to go out at the last minute and find a pair of boots for my event because I have to send the wrong size back and wait until Just Fab receives them back in order for me to receive the size I should have received in the first place.
Hello Sherrice,
I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Had to called customer service to get a label but they would not email it to me and get it stuck with a dress that does not fit and I don't want
Hello Terry,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered regarding the return process. We understand how inconvenient it is when a product doesn't fit as expected, and it becomes even more frustrating when returning it isn't as easy as it should be. We regret that your experience did not meet the high standards we aim to provide. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I like the quality of the boots I purchased and i would recommend all the ladies to purchase.
I love the dress I just purchased! I feel like it is a larger brown sweater cause it's nice and think. You can wear this dress for several different occasions.
I dis not get my order, either they scammed me or when they shipped they did not give me a notification so I noticed 2 days later and during that that someone toke my order
Hello Yusif,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Bonitos los zapatos, buen producto y los recibĂ a tiempo
Answer: Then sweety, I would cancel your card asap and call your bank for fraudulent charges. The bank will move forward with an investigation of fraud and if I am correct, and if your bank is not a bunch of!&$&?, then they will credit your account. However make sure you have your cancellation VIP membership number handy, the exact date you canceled your VIP membership, the verification number of your cancellation that justfab gave you, and your card number justfab has linked to your old VIP membership, and lastly, FLAG ANY CHARGES justfab makes on your account with date stamps. I know it seems like a lot of hoop jumping, but this is what your bank will ask you when they send you to the fraud department, and they will ask you all of the above. I wish you the best of luck!
Answer: They take out every month. You can skip any and all months just have to remember to do it. 1-866-337-0906 This is the number I was given if ever needing to cancel or have questions.
Answer: From the 1st to the 5th of every month, you can go to "Your Boutique" and FOR THOSE DAYS ONLY you can click on the SKIP button and skip the month. You can do this as long as you like. OR just call Customer service and cancel. I've never had any problems. They've been impressively helpful. As for the money already, either talk to Customer Service or use it toward a purchase... some fun boots maybe? If you can't find the SKIP button, call Customer Service.
Answer: I just tried the same exact thing. I was told that if I canceled my membership they would cancel the order that I placed. So now I am waiting till I get my shoes so I can cancel the membership... which makes absolutely no sense. If I'm going to cancel anyway, why not be able to do it now?
Answer: I called in to cancel my account and the man on the phone told me it was canceled. I have been reading these reviews about employees lying so I went on the website to check. He did not explain to me that the phone call doesn't cancel the membership, just unlocks the option. So my answer to you is 1. Go to your account. 2. Click cancel. 3. State reason why and 4. Submit it. You should receive an email saying you will no longer be charged. Of course you cannot trust these people so for extra protection I suggest you call your bank, request these payments be blocked, and it they ask provide proof that you canceled. Good luck.
Answer: Make a Small Claims Court claim online. That's how I got my money back..
Answer: Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.
Answer: Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The VIP credit has been upgraded to $49.95. It can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your credit.
Hello Lori,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've encountered with the pair of shoes you purchased. We understand how disappointing it must be to experience a defect like a broken strap within just one hour of wearing the shoes. This is certainly not the level of quality we strive to offer, and we are truly sorry that this has happened to you. We will send you a private message right away to address this promptly.
Best,
Allison