business logo of JustFab

JustFabReviews 10,360

3.4

About the Business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.


justfab.com
Founded in 2010
+229
How would you rate JustFab?
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JustFab Reviews Summary

JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days
Florida
1 review
0 helpful votes
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Awesome boots and such a great deal!
January 25, 2025

The boots fit perfect and are great quality for such a great price!

Date of experience: January 15, 2025
Oklahoma
1 review
0 helpful votes
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Shoe review
January 25, 2025

Worn a pair of shoes and the strap broke within 1 hour of wearing

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Lori,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've encountered with the pair of shoes you purchased. We understand how disappointing it must be to experience a defect like a broken strap within just one hour of wearing the shoes. This is certainly not the level of quality we strive to offer, and we are truly sorry that this has happened to you. We will send you a private message right away to address this promptly.

Best,
Allison

Bahamas
1 review
0 helpful votes
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Excellent experience
January 25, 2025

I had an excellent experience with JustFab customer service. Highly recommend

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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Just is honestly the best shoe online website that I found in a while and not just because of the $10 off your first one, but you guys actually have every style of shoes down to flats and slides and they're not basic and simple. Some of them have a little extra I guess sass if you wanna say to them.

Date of experience: January 15, 2025
Georgia
1 review
0 helpful votes
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I enjoy my shoes from Just Fab. I love that the sizes are true to size and they accommodate women with large feet.

Date of experience: January 15, 2025
Georgia
1 review
0 helpful votes
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Christmas gifts
January 25, 2025
Updated review

Was very happy with my purchases for gifts! The little girl boots were just what my granddaughter wanted, and the other boots were what my daughter wanted! We will be getting more of them!

Date of experience: January 15, 2025

Great buys!
November 30, 2024
Previous review

I love them! I bought 4 pair and honestly didn't know if they were worth it. But I was so surprised, they all fit and were beautiful! Two shoes and two boots! I will be buying more, for myself and the girls in my family! Thanks JustFab!

Date of experience: November 20, 2024
Georgia
1 review
0 helpful votes
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Great customer service
January 25, 2025

The male I got was understanding that I waited 6 weeks for packages that were supposed to come for Christmas that never did. Furthermore after 6 weeks of the shoes traveling to Georgia, the final update stated the boxes were undeliverable due to be heavily damaged. I was really bummed to have waited this entire time to finally get told they were not arriving. I called upset and after wanting my money back I ended up getting the shoes ( 4 pairs) re-ordered and JustFab footed the bill for expedited delivery. It was a good attempt at making things right as I was about to cancel my 12 year subscription to Justfab.

Date of experience: January 14, 2025
Maryland
1 review
0 helpful votes
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Wonderful Service
January 25, 2025

My service was great with Just Fab. My grands Loved their shoes. I will definitely purchase more for them.

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
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Fake branded shoe
January 25, 2025

Purchased Nortiv8 brand shoe and received a cheap Chinese copy, no Nortiv8 brand logo anywhere whatsoever.

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Jorge,

Thank you for contacting us regarding your recent purchase of the Nortiv8 brand shoes. We're sorry to hear about your experience and sincerely understand your frustration. We take product authenticity and satisfaction seriously, and we regret that you received an item that doesn't meet the high-quality standards that both you and we expect. We're here to help address your concern as quickly as possible, so we'll send you a private message now.

Best,
Allison

New York
1 review
1 helpful vote
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Not worth it
January 25, 2025

Boots came in a cheap mesh bag to go with their cheap look. I did like the purse I purchased. Smaller than I expected but the look of it was super cute and seemed to be in good quality. But I probably won't order again unfortunately.

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Nichole,

We're sorry to hear that the boots didn't meet your expectations, especially with the packaging and quality concerns. We understand how disappointing it can be when an item doesn't reflect the value expected, particularly when the presentation doesn't match the quality you're looking for. We're glad to hear you liked the purse, though we understand that this overall experience has impacted your decision to order again. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

Maryland
1 review
0 helpful votes
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Scam
January 25, 2025

You guys took $50 from my account without my knowledge because of a $10 shoe offer I took and I also bought a second pair full price that was whackkk!

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Lindsey,

Thank you for reaching out to us. We are truly sorry to hear about your experience, and we understand how frustrating this situation must be for you. We take concerns like yours seriously, and we sincerely apologize for any confusion or dissatisfaction regarding the charge after your order. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.

Best,
Allison

Canada
1 review
0 helpful votes
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Customer service
January 25, 2025

Very Satisfied with the service I received from your store in cross iron mall

Date of experience: January 12, 2025
Indiana
1 review
1 helpful vote
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Extremely Frustrated & Disappointed
January 25, 2025

I placed my order on 1/4 and finally received the two pairs of boots I ordered, which one pair was ordered for a specific event on 1/18. The boots came in on 1/14. This morning (1/15) I tried the boots on, only to see that the boots I really needed were sent to me in the wrong size. I cannot begin to describe how upset and extremely disappointed I am. Now I have to go out at the last minute and find a pair of boots for my event because I have to send the wrong size back and wait until Just Fab receives them back in order for me to receive the size I should have received in the first place.

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Sherrice,

I'm truly sorry to hear about your recent experience with your boots, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

Washington
1 review
0 helpful votes
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No Easy Return
January 25, 2025

Had to called customer service to get a label but they would not email it to me and get it stuck with a dress that does not fit and I don't want

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Terry,

Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered regarding the return process. We understand how inconvenient it is when a product doesn't fit as expected, and it becomes even more frustrating when returning it isn't as easy as it should be. We regret that your experience did not meet the high standards we aim to provide. We'll be sending you a private message now, so we can get this addressed as soon as possible.

Best,
Allison

Ohio
1 review
0 helpful votes
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Happy with the Product
January 25, 2025

I like the quality of the boots I purchased and i would recommend all the ladies to purchase.

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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The Boots
January 25, 2025

The boots I brought was on point they fits good.
Should have gotten other colors.

Date of experience: January 15, 2025
California
1 review
0 helpful votes
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Out and about
January 25, 2025

I love the dress I just purchased! I feel like it is a larger brown sweater cause it's nice and think. You can wear this dress for several different occasions.

Date of experience: January 15, 2025
Illinois
1 review
0 helpful votes
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Scam
January 25, 2025

I dis not get my order, either they scammed me or when they shipped they did not give me a notification so I noticed 2 days later and during that that someone toke my order

JustFab attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
Whitney S. — JustFab Rep
6 months ago

Hello Yusif,

I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.

Best,
Chad

California
2 reviews
0 helpful votes
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Not bad
January 25, 2025

Order arrived this time. Clothing seems a little thin compared to other clothing brands

Date of experience: January 15, 2025
Florida
1 review
0 helpful votes
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Muy conforme
January 25, 2025

Bonitos los zapatos, buen producto y los recibĂ­ a tiempo

Date of experience: January 15, 2025