About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Love my purchase, got great sales. I had questions and customer support answered all my questions through chat. The boots were absolutely beautiful, fit to size.
Justfab is a great site where you can get all your lovely shoes.the size is always right to fit.I love my purchase and will always shop at justfab.
I was extremely pleased with how fast my items arrived as well as the quality of the items in relation to the cost. Just Fab has definitely exceeded my expectations in many ways.
I haven't received my shoes. And when I contacted customer service they said sorry they shoe delivered.
Mainly the expiration of credits and how they can be used. It would be great if they could be used toward shipping and tax costs.
Hello Kecia,
I'm sorry to hear about your dissatisfaction with our credit system. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Exactly what I wanted! As described and shipped quickly.
Shopping was easy and the shoes came in packaged great and had good quality.
Everything I bought was up to the standard of quality I was hoping for. They delivered in a short time. Will use JustFab again.
The reason I give 4 starts is because they send me wrong size. I ordered 3 pairs size 6, and they send me two of them size 6.5. I didn't return because I love them and still fit me just a little bit big. So need to be careful with. But the boots are extremely nice. And comfortable. I love them.
This company has charged me a monthly charge - I couldn't use me credits I accumulated due to illness -
This company expired all of my credits - I was a true customer since 2011
Hello Cin,
We're truly sorry to hear about the disappointment you've experienced, especially after being a loyal member since 2011. We understand how frustrating it must be to have your credits expire, especially when illness prevents you from using them. We regret that this situation was not handled better, and we apologize for any inconvenience this caused. We appreciate your long-term support, and your feedback is important to us as we review our policies to better accommodate members in similar situations. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth
My order came on time.I love their clothes most of the time.And the shoes are just fabulous but sometimes the clothes doesn't fit the pictures.
Hello Annette,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Puntualidad en la entrega y los zapatos hermosos, su calidad es excelente
I ordered for the first and only time on December 26th. I got an email on the 27th saying it shipped and I was impressed by this. It is now January 15th and the carrier still has not received the package and no delivery date can be provided. And no one at Just Fab has been able to help me beyond, just give it more time. I do not recommend. Great prices mean nothing if you don't receive your order.
Hello KrystA,
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience you've faced regarding your order. We understand your frustration with waiting for a package that has not arrived as expected, especially after being excited about your purchase. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
Quality is little lacking colors began to crack already
Hello Dave,
Thank you for reaching out to us and sharing your feedback. We are glad to hear that your order arrived on time and that the delivery process went smoothly. However, we are truly sorry to learn that the quality of the shoes did not meet your expectations. We understand how disappointing it can be when a product doesn't live up to the standards you were hoping for, especially when it comes to durability and appearance. We will send you a private message right away to address this promptly.
Best,
Allison
I efficiently sent emails. I can't return my things because of some kind of $#*! y'all did with the drop off. I don't have a returning label.
Hello Barbey,
We're sorry to hear about the frustration you're experiencing with the VIP membership and the return process. We understand how upsetting it is to have money taken from your account without your consent, and we apologize for the inconvenience caused by the issues with the return label. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered size 11 the company send me size 10. I requested for them to send me the correct size. This was a Christmas present after waiting 3 weeks they send me the wrong size once again. Very disappointing. I will never purchase from here again.
Hello Carla,
I'm sorry to hear about your negative experience with your boots. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Just fab is a legit website for men's shoes and more
Justfab has always been a great service to deal with, always has great choices and delivery is quick and on time.
It was easy to find what I need and prices the order using my vip credits.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Heaven,
We're sorry to hear that you haven't received your shoes and that the response from customer service was not helpful. We understand how frustrating it is to pay for an item and not have it delivered as expected. This is not the experience we want for our members, and we apologize for the inconvenience. We'll review the situation and take the necessary steps to locate your shoes and ensure you're taken care of. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth