About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I love when I accumulate vip points! The quality of the items are awesome! My children love their shoes and the clothing! As a single mom, having the option to buy bundles and using a vip point to purchase saves me a lot of money! Thanks JUSTFAB!
Never received product. Talked with customer support and they hung up on me. Chatted with customer support and the representative ghosted me. I'm out the money and no product to show for it.
Update: I was reached out to after I left the review. I was told my package was delivered and that I needed to check with neighbors. I checked and none of them received it. So I guess I am out the product and money.
Just ordered a waterproof insulated snow boots for the mountain snow, and it fits perfectly well not too tight and not too loose, just right
For the last 12 years I have had a wonderful experience with JustFab. Selection is awesome and service wonderful. Very happy customer
I love Just Fab, been with them for years. The boots I just bought are great.
I love Just Fab, I have been a member for years, I love all of their products.
I made my first purchase and the product is of good quality and arrived in good time
My item was delayed due to shipping delays.Just Fab kept in contact with me.
And updated me everyday.The products are excellent.I will be purchasing again from this site
I had taken a time away and coming back to justfab and finding exactly what I wanted was amazing and seeing all the new and beautiful pairs has me excited and planning outfits already. In love with my purchase, great quality, fancy and stylish trim and look, professional esthetic to combine with all my work outfits. Overall comfort which also make me love them more.
Good shoe quality love them so cute got to order them
Good quality shoes. The fit is great. I was not sure of the real shoe, but they Look much better than I expected.
It's always been a hit or miss. The shoes that are a hit are awesome and comfy, the misses not so much.
Everything perfect with my order shipped in 2 shipments one is running a couple days behind but that's ok. Ordering with Just Fab is always easy and quick love the free shipping!
I love my shoes so much they're so fluffy and soft I was scared to order boots online at first but they fit perfectly. I can't wait to order more from them
Loved the boots. Too small. Had to return reorder was sold out so I bought a different color one size up
Hello Alison,
Thank you for sharing your experience with us. While we're glad to hear that you loved the boots, we're sorry to learn that the sizing didn't work out for you on your initial purchase. We understand how disappointing it can be to find something you adore, only to discover it's not the right fit. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
I love them. Shipping can be faster but still i am happy.
My daughter loves everything she gets The clothing is made very well. The shoes are outstanding. Very high quality.
Fast speedy shipping clothes shoes just my style. I never have a problem finding just what I'm looking for my size. I always have a great experience
Did not receive package. Left it at pick up point. Friend has to go pick it up now if she is able to.
Hello Pravika,
Thank you for reaching out to us. We're truly sorry to hear that you haven't received your package yet, and we understand how frustrating this situation must be, especially with the need for a friend to pick it up on your behalf. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
JustFab always have great stylish, affordable and quality options with amazing deals!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jada,
We're truly sorry to hear about the issues you've encountered with both the product delivery and the lack of support. We understand how frustrating it must be to pay for an item and not receive it, especially after trying to resolve the situation with our team. It's completely unacceptable for your concerns to have been ignored, and we sincerely apologize for the poor experience you had with member support. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth