About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
Lots of winter boots on sale. I bought 5 pairs of shoes and used a credit for under 10$! Great quality and all my family members loved them!
Comme toujours, tout est agréable à utiliser, la marchandise est de qualité.
They have the boots I love and great prices! Online process is simple & easy
Great product and prices were excellent I will order more since it looks like a good quality
I bought two pairs of boots for next to nothing...like under $20 using JustFab's first time buyers promo! What a deal. I almost messed up the order until I realized that bundling the purchase would save me so much money. Thank you JustFab!
The order was filled quickly; boots are attractive and fit well.
My last purchase from just fab was delivered to the wrong suite, the lady stole my package and didn't want to give it back to me. I have to get management and had to review the camera.
I had previously reached out to just Fab because I didn't know if I was going to get them back, they were willing to resend the package, thank God I got my Boots back, but it's the thought from the customer service Representative..
My shopping experience was not so great, I have been with just fab since 2013, bought so many shoes.
But somehow the shoes now are different, size 11 are super tight, and very uncomfortable.
Not happy.
The opening of the boot is narrow I can't even get it on it's the right size
Shoes came on the date given. The shoes have great quality.
I hear from my buddy that you all had a shoe that I've been looking for. So I got on the site and found the perfect shoe. And the price was amazing.
First time ordering from just fab I bought a few great deal on clothing items skirt, sweater, travel bag, jump suit snow boots, tall boots, ballerina shoes, all nice items will buy again
Found a nice shoe, color match, i love the shoe delivery was on point and the size was just right
I'm size 7 and I order size 6.5 but still way too big. It seems like for their shoe size I need 5.5.
Hello Joy,
We're sorry to hear that the shoes didn't fit as expected. We understand how important it is to get the right fit, and it's frustrating when sizing doesn't align. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Love my new boots. Very stylish and comfortable.
I have a wide foot and have never had luck buying shoes online but the item details on your boots and shoes was very informative, so I gambled. They were a Perfect Fit. I will order again. JustFab Rocks!
Can't ask for anything better than this folks! The product and prices are fantastic!
Its hard to find shoes in my size my snow boots fit great
I like all of the shoes and other products I have bought from JustFab. In the past, if you bought something obviously you didn't need to "Skip" the month. But now you have to Skip even after purchasing something or you'll be charged! That happened to me and I find it ridiculous.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello LaTosha,
Thank you for reaching out to us, and we're truly sorry that you're having difficulty with the fit of the boots. We understand your frustration when you find a pair of boots that you like but are unable to get your foot into them due to a narrow opening. We also recognize how this would make them uncomfortable and unwearable, even if the size is otherwise correct. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison