About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
The prices were so great, I checked back every day to see what was added.
I was told my order would be here a week ago and it hasn't come, now it says it will be here tomorrow. We will see-Slow Delivery
It was so comfortable by wearing it and color was very good and i ordered 4 of them
Rolled the dice and bought my NORTIV8 winter work boots from this site. Not sure if it was legit so I took a chance and glad I did. Received my boots in timely manner and would order again from JustFab
My rate is because the delay on delivery, arrived more than 10 days after purchase, by mistake I sent them to my sister place and I wasn't able to change the address. The products are excellent! I loved
I recently purchased a brand new pair of tennis shoes from JustFab, and I couldn't be happier with my experience! The shoes are incredibly comfortable, and I'm already enjoying wearing them. The price was fantastic for the quality, and I was impressed with how quickly they arrived – it was super timely! Overall, I'm extremely satisfied with my purchase and will definitely be back for more.
Thank you, JustFab, for providing such a wonderful product and service!
Shopping is very easy; you always get beautiful shoes. I just wish there were more 12w shoes and more stylish shoes.
I was initially happy about the delay, I ordered the shoes August 1st and there was something wrong, I had to call, get the order canceled and had to reorder, reason I wasn't happy because I got them for an occasion, and it came rather too late.
I was hesitant at first to buy because it was such a good deal but I am very happy with my purchase! I got 2 pair of boots for the price of 1!
I wore my boots for the first time today and the strap on the back broke before I could even wear them.
Hello Candece,
We're truly sorry to hear that the strap on your boots broke on your first wear. We understand how disappointing this is, especially with a brand-new pair of boots. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Shoes were nice I just didn't get the right size I believe. Honestly they are made for small feet
Hello Amber,
Thank you for reaching out to us, and we're glad to hear that you liked the shoes! We're sorry to hear that the size didn't work out for you. We aim to offer a variety of sizes to suit different preferences, but we recognize that everyone's feet are unique. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I am very satisfied with my purchases.I love just fab. I am satisfied every time.
The experience was quiet easy. I Love the ease of the app.
Just what I was looking for, fit and style was perfect.
But the problem was when I was trying to decide what color boot I wanted to buy from my cart you all went and processed those 2 pair of boots on my debit card without my authorization This was the final straw for me. I hate that was done because I wanted those boots but I will just buy some next week.
Hello Kwanfe,
We appreciate you contacting us and letting us know about your concern. I sincerely apologize for any inconvenience this has caused you regarding our website and I understand how annoying that must be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Not happy that I paid for quick delivery and did not receive it.
Hello La Verne,
We're sorry to hear that your order didn't arrive as expected despite paying for rush delivery. We understand how important it is to receive your items on time, and we regret that we missed the mark. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I got my first pair just for $10 and the quality is good
I placed this order in December and received notification that they had shipped a few days later. I was very excited! But then there were no updates to the tracking. It showed "waiting for pickup" or something similar for two+ weeks. I reached out to customer service to request information and they said there was nothing they could do since the package was still within the delivery window. I had to wait until that window passed in order to request a reshipment. I waited until Jan 18, requested a reshipment, and also asked whether they could be expedited since I needed them this week. They said no. So I waited almost a month, never received the first order, and now the second order will be delivered after the date I actually needed them. This was not a great experience.
Hello Alysson,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration this situation has caused. We understand your disappointment — waiting for an order that was delayed, especially when you were excited about it, only to find that it was stuck in limbo with no tracking updates, is incredibly frustrating. We also recognize how inconvenient it must have been to wait almost a month, only to have the second shipment arrive after the date you needed the items. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
I order one thing I got something totally different
Hello Sylvia,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be to receive a different item. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leah,
Thank you for reaching out to us, and we sincerely apologize for the delay in receiving your order. We understand how frustrating it can be when your expected delivery date is missed, especially when you're eagerly awaiting your items. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison