About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I ordered a 7.5 for my daughter & a9 for me. My daughter was able to wear my size 9. They run that small. I could not buy a bigger pair than 9 for me because they were out of stock. I do love the look & feel of the boots. Bummed they didn't fit
My package has still not arrived and we are going on 3 weeks.
Hello Sarah,
Thank you for reaching out, and I sincerely apologize for the delay in receiving your package. We understand how frustrating it must be to wait for three weeks without your order arriving, and we're truly sorry that this issue has caused such inconvenience. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I won't use JustFab or recommend it to anyone in Canada for the following reasons:
The exchange rate made the boots the same price as buying local and supporting local.
The quality of the boots were just OK.
A lot of the shoes and boots I tried to buy were denied because they couldn't be shipped to Canada.
Hello Robbin,
I'm sorry to hear about your experience and completely understand your frustration. It's disappointing when expectations aren't met, especially when factors like exchange rates, product quality, and shipping limitations make it harder to feel good about a purchase. Supporting local is so important, and I can see why you'd feel the way you do. Your feedback is invaluable, and I'll be sure to share it with the appropriate teams. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
I love it! Buying more. I'm also happy I got my first pair free.
I love to get my boots from justfab, I have been shopping here for years and it's always an amazing experience. My boots collection always gets my compliments.
We have called three times to have returns credited back to our credit card. There was no explanation given for sitting on new merchandise returned and not giving the credit back.
Hello Richard,
Thank you for reaching out, and we sincerely apologize for the frustration and inconvenience you've experienced. We understand how important it is to receive timely credit for returns, and we're truly sorry that it has taken longer than expected for this to be addressed. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Ive bought several pairs of boots over the years. Always love them.
No me llegĂł mi pedido, muy decepcionante este servicio
Hola, Justine:
Te pedimos disculpas por los inconvenientes y la frustraciĂłn que te haya causado no recibir tu pedido. Entendemos lo importante que es para ti recibir tus artĂculos a tiempo, y esta experiencia no refleja el alto nivel de servicio que buscamos brindar. Nuestro equipo de servicios para miembros te enviará un correo electrĂłnico en breve.
Atentamente,
Ivy
Loved all that I received and pleased on a fast delivery.
The prices are amazing and the customer service is outstanding
I never received the package and I reached out to customer service and well I bought shoes that I'll never get to wear
Hello Ashley,
We're sorry to hear that your package never arrived and that you've had difficulty getting the support needed. We understand how disappointing it must be, especially after looking forward to your new shoes. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Awesome! I'm scared the shoes won't last very long because the bottom is made of pretty cheap material but for the few months I can wear it it's really pretty
I got abunch of shoes and both my kids absolutely loved them. Got them both these little heart covered pink ones for Valentine's Day too and so excited for them to wear them.
Did not receive my item.delivery service called to ask where to put the package when delivered but I did not receive it.
Hello Mandi,
We're sorry to hear that your item was not delivered as expected. We understand how frustrating it is when a package is marked as delivered but you don't receive it. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
It was easy to order and I got the boots with time to spare. They are easy to walk in and they look just like the photo.
The order took longer than expected. They also left my sunglasses out.
Hello Emma,
Thank you for reaching out to us. We're truly sorry to hear that your order was delayed and that the sunglasses were missing from your shipment. We understand how frustrating it must be to not only experience a delay in receiving your items but also to have an item missing from the order. That's definitely not the experience we want to provide. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
Apparently, you cannot simply end your membership with an email because they don't support that platform any longer. It feels like they hope the customer gets busy and forgets to cancel by one of their other options, and that seems fraudulent to me. I wouldn't recommend the membership, nor would I recommend the shoes. Not one of the four pair that we got offered any kind of arch support, and the zipper pull already broke on one of the snow boots. They're crap shoes from a crap company.
Hello Selina,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our products and the VIP membership. I would really like to hear more about your experience so that I can make sure we're on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
I was encouraged by my sister to shop from JustFab and I gave it a trial. Though the package came late but I am really satisfied with all my purchases and got a lot of compliments.
I have since recommend it to my friends and I will also keep shopping here.
Whenever I order from JF I always get a great value for my money. The shoes always fit great and I am always pleased with the style. I have been a member for many years off and on and so far I am a very happy customer. I will continue to shop JF until my closet can no longer hold my shoes! LOL.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Carla,
Thank you for reaching out and sharing your experience with us. We're sorry to hear that the sizing of the boots didn't work out as expected, especially after the excitement of receiving a product you love the look and feel of. We regret that you weren't able to get the right fit, particularly for your own pair. We're here to help address your concern as quickly as possible, so we'll send you a private message now.
Best,
Allison