About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
My shoe started falling apart after 3 short wears. I tried contacting support and they ended the chat and then never got back to me again.
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I placed this order on January 1st and the site says delivered on January 9th. However, I still have not received my order. This is the first time not receiving my order. I emailed the company and have yet to receive a response.
Hello Constance,
I'm sorry to hear that you haven't received your order yet, especially after it was marked as delivered. It's frustrating to deal with this kind of situation, especially when it's your first time experiencing it. Not getting a response from the company can make it even more stressful. Your concerns are completely understandable. If you'd like, Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
Fast delivery, real promotion my stuff wonderful I buy maybe four or five times more In the future
This company offers good customer service, easy ordering, reliable and fast shipping and easy returns and/or exchange process. In my experience, however, the quality of their shoes is just not worth it. I love these boots I ordered but, due to defects and fabric condition I had to exchange twice, then return them regardless. Another pair of shoes I ordered run too small. It's hit or miss shopping but shipping costs is not refundable. Hence it was just a waste of energy, time and money in shipping costs.
Hello Georgette,
Thank you for taking the time to share your thoughts with us. We truly appreciate your kind words about our Member Services Team, easy ordering process, reliable shipping, and hassle-free returns and exchanges. We work hard to provide a seamless experience, and it's great that you've found these aspects to be positive. However, we're truly sorry about your experience with the quality of our shoes. We understand your frustration with having to exchange and return the boots multiple times due to defects and fabric issues. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
These shoes are exceptionally comfortable. Surprisingly so. Very happy with the purchase.
Shoes came how there shown on the web. My daughter loves them!
Too big for my feet. I should have taken the 8.5 size and not the 9.0 size. And I feel my feet is shakin inside the shoes.
Hello Joselito,
We're sorry to hear that the shoes don't fit as expected. We understand how uncomfortable it can be when the sizing doesn't quite work out. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I'm satisfied with all the clothing I ordered for my son. He is having growth spurt so I was hoping the next size up would fit and not be too big.
Package sits at warehouse for many days after you send an email saying it shipped. Label was created and sits there for an unreasonable amount of time. I will be canceling my membership and won't be ordering anything else.
Hello Wanda,
I'm truly sorry to hear about your recent experience with your order, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
Winter boots came on time and my mother in law was pleased. Thanks!
Excellent service! My question was easily resolved. No wait time.
Got a lot of compliments. Item purchase was the right size and color.
What I ordered was returned because it did not fit.
Hello Vickie,
Thank you for reaching out to us. We're truly sorry to hear that the items you ordered didn't fit as expected. We understand how disappointing it can be when something doesn't work out, especially after you've been looking forward to it. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Very good service Always helpful and very professional
Great jacket and boots fit perfect Always good customer Service
Love everything that I purchase and they fit perfectly.
Great fit well and very comfortable and love the way they look and feel.
Why you guys keep charging my credit card stop charging my card
Hello Deborah,
Thank you for bringing this to our attention. We're truly sorry to hear about the frustration you're experiencing with your credit card being charged, and we understand how upsetting this can be. We take matters like this seriously and want to make sure we address this for you as quickly as possible, so we'll send you a private message right away.
Best,
Allison
I order a certain type of shoe and received something I didn't order
Hello Travis,
We're sorry to hear that you received the wrong pair of shoes. We understand how disappointing it can be to not get what you expected. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Enjoying the items purchased and came in good time.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for reaching out and for bringing this to our attention. We're truly sorry to hear about your experience, not only with the quality of your shoes but also with the difficulty you faced when trying to get assistance from our Member Services Team. That is certainly not the level of service we strive to provide, and we sincerely apologize for any frustration this has caused. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison