About the Business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I used a credit on $39.99 to buy 2 shirts that's are made of horrible material and probably worth $10 each. The fit was smaller than their advertised size of Large. They fit like a small. The shirts tore the first time I wore them. Definitely disappointed. Total order was around $55.00.
The size of the shoes were not accurate. I ordered 11s and they are a little big. I need to swap out for 10 1/2. But the return process is a pain.
Hello Robert,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you received the incorrect fit for the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
Total scam the credits have expiration dates. And still I have to pay almost 20 dollars for delivery for those cheap shoes. Total scam!
Hello Yanet,
We're truly sorry to hear that you're frustrated with your experience, and I appreciate you taking the time to share your concerns. We never want any of our members to feel misled or dissatisfied, and we understand how upsetting it must be to deal with unexpected fees and expiration dates. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
I love all of my products purchasing as it fits well with no problem and and knew the products were worthy for the prices. Thanks so much for the experience
I was excited to purchase and receive in a timely manner. The communication was was excellent via email notifications.
Overall it has been great!
Even though the shoes was damaged they gave me information to return. Now I'm waiting on my shoes.
Reliable and efficient. Fast delivery and just what I wanted.
Received my order fast and everything was perfect. A perfect match for my dress.
The process was easy. The web store is very easy to browsing. Lots of models to choose from. The VIP discount it really works!
Who doesn't love an affordable pair of cute shoes? This is the idea behind Just Fab. That ideal is corrupted by their crazy point and subscription policy. I had left Just Fab years ago and returned upon a recommendation from a friend. I ordered several pairs and was satisfied. It was when I had to return a pair the fukery began... I could not get a refund only a store credit. I could only use the credit if I re-subscribed. I had to make several phone calls to get them to refund me and not continue the cycle of madness. Turns out cute affordable shoes are the lure and the subscription is the hook. Buyer beware!
Hello Shannon,
We're truly sorry to hear about your frustrating experience with JustFab. We understand how disappointing and inconvenient this must have been for you. Shopping for cute, affordable shoes should be an enjoyable experience, not one filled with unexpected challenges. Our goal is to provide a membership that offers great value and flexibility, but we regret that the return process didn't meet your expectations. We'll be sending you a private message now, so we can get this addressed as soon as possible.
Best,
Allison
My bag was delivered right on time and it was super durable. Love it
I used to buy shoes from JustFab 10 years ago and the quality was amazing. I decided to get a new pair and I am very disappointed with the quality. I can't believe they sent me a pair of heavy, junk shoes. Totally impossible to wear!
Hello Claudia,
At JustFab, we strive for our members' satisfaction and prioritize your shopping needs. I'm sad to know that you are dissatisfied with the shoes that you purchased. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
Love the shoes very comfortable. They do run small so I sized up. The most comfortable shoes ever and I'm a healthcare worker
Just Fab has got it figured out. From finding what I want fast to a reliable shipping company.
Excellent seller and shipping! Great website and easy to use.
I Didn't receive my entire order. Am still waiting for the final item otherwise I'd like a refund. Also the quality of the items are poor.
Hello Amanda,
We're sorry to hear that your order arrived incomplete and that the quality of the items didn't meet your expectations. We want every member to have a seamless shopping experience and to feel confident in their purchases, so we understand how frustrating this must be. Please know that we truly appreciate your patience, and we're here to make things right for you. We will send you a private message right away to address this promptly.
Best,
Allison
Never received my purchase. Needed the shoes for a funeral but never received them
Hello Daryl,
We're truly sorry to hear that you never received your order, especially given the circumstances. We understand how frustrating this must have been, and we regret that we weren't able to get your package to you when you needed it most and during an already difficult time. We value your feedback and are committed to addressing these matters, so we will be sending you a private message shortly.
Best,
Allison
The only drawback is when you are trying to return because the QR code they send UPS cannot scan it for some reason... Making the return experience hectic
Other than that, shoes are good quality, good selection.
I was surprised to see my credit card charged as a vip member
I want to cancel
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jessica,
Thank you for reaching out to us. We're sorry to hear that you were disappointed with your purchase. We truly want every customer to feel confident and satisfied with their items, and we understand how frustrating it must be to receive shirts that didn't meet your expectations, both in quality and fit. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison