From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I placed an order on 1/13/2023. Today is 2/1/2023 and i still have not received my items
I do not find shoes every month to my liking. However, I am obligated to remain in the contract. I reviewed how to get out and it is very impossible to call and cancel and only given a few days to have a written request sent in a timely manner to get out of the contract agreement.
Hello Connie,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Easy to order and make any changes or returns with this app,
Hello Michelle,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
Best,
Mary
I ordered a pair of shoes in black, size 7.5, and received the wrong color. By the time I went to return and exchange they were out of stock in the color and size I wanted. I ended up ordering a bigger size and I'm hoping it fits, but I didn't get any additional help or discount for this inconvenience. This is my first time shopping here, and I probably won't order again. I had signed up for the VIP, but canceled it after the first month, it was a hassle with the return and not getting the exact items I wanted so it doesn't seem worth it.
Hello Sydney,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
It's like trying to pull teeth to get a refund for a pair of shoes I returned.
Hello Angelys,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your return. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I am always happy to shop at Justfab, great prices and shoes are the best quality.
Hello Liliana,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Shopping and returns are always easy. Please push manufacturers on shorter heels for small feet! A four-inch heel on a size 6 foot is just extra;-D
Hello Tanya,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was pleased with my experience with JustFab. I found cute and comfortable shoes at an amazing price. The ordering process was smooth and my shoes arrived on time.
Hello JoAnna,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I order three different types of shoes in a size 7.5 and they were all too big despite the fact that all of my other shoes are 7.5 or 8. I'm unsure of what difference JustFab has for their sizing because all of the shoes had a different amount of extra space and none of them fit well despite being my true size everywhere else. I would probably need to go a full size down to get a wearable shoe with this brand. The quality of the sneakers were also pretty poor. Looked very different from the pictures.
Hello Serenity,
Thank you for sharing your experience with the items you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
So far I love them and have had no issues. The sizes were perfect and the shoes were comfortable.
Hello Tanya,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
The coat is so soft and comfortable and pretty. A soft shade of pink. Love it more than I thought I would.
Hello Charlotte,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love all items I have purchased from just fab. Shoes are beautiful and very comfy.
Hello Elizabeth,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
The bag Size is too big for me.not a good price either for that bag.
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our bag. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
One of my friends told me about the site and at the beginning I was skeptical given the low prices. But when i received my boots, OMG!, i love them! For the money that you spend it is the best you can get and the comfort and heels...i can go on and on...
Hello Greeshma,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Brynn,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I purchased 8 pairs of boots and received them much sooner than expected.
Hello Judith,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
My boots are so pretty and I love them and love the site.
Hello Paulette,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
All my purchases from JustFab are great quality, it was easy to place my orders, and all items arrived early. Thank you JustFab
Hello Alexis,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have been V I P with them since 2018 I have never had a problem until now and I called them and I never heard back or got my order or my money back nobody ever called me back or said anything about my order no credit or refund and I have spent well over $6,000 on Just Fab just last year They said I saved over 800$ so how much did I really spend
Hello Sandra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I bought one pair of boots they were tan. Lots of compliments so I went and got a. Black pair
Hello Andra,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Priscilla,
We regretfully note that we received your feedback regarding your purchase. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia