From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
La entrega fue rápida y segura, el producto es tal cual como lo indica la referencia fotográfica
These shoes are adorable and surprisingly comfortable. Expect compliments!
I always have a great experience with Just Fab. I bought the shoes in my normal size and received them in two days. I was so excited, however they were huge on me. No problem with Just Fab's easy return, I reordered in a 6.5 and they fit.
I love this company and will always be a customer.
Hello Tanya,
Thank you so much for loving our brand! We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Shoes always fall apart and usually are very very very uncomfortable. Clothes are made very cheap. I had so many credits built up because I had zero desire to purchase anything. I wasted so much money.
They make it hard to even use credits because there's always some "vip sale". It's the absolute worst experience and do not recommend ever being a member
Hello Amanda,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots are so nice, and I have been in love with them since I opened the box
Hello Samaria,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Just Fab used to be a great company, but in the last five years it's gone downhill substantially. All the little things that made it great are gone (like extra stiletto taps and shoe bags with every order), the quality of the shoes is substandard, the designs are only for the trendy buyer - no other classic designs or other circa designs are available, and the customer service is non existent. I'm not sure why I still have a membership, as this purchase was my first in years. I remember when the styles rivaled Jimmy Choo, Steve Madden, Louboutin and Gucci. It's all geared towards the younger demographic, and I get that's where most your money comes from, but there's a 40-50 year old demographic that's being ignored. We like classic styles, good workmanship and expect good customer service. We've been around too long to want or expect anything less. And when you turn your back on the people that were there for you in the beginning, we remember it. It's very disappointing to watch everything go to the birds.
Hello Christine,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very nice material, love the colors, very warm.Highly would recommend to purchase
Hello Tai,
We're glad you enjoy our unique styles! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Usually pretty satisfied. Small sizes run big though.
Hello Hillary,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
At this time, one month later, I didn't receive them. I liked them so I am upset. Now, it said than they are not available.
Hello Cristina,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't even consider parting with your money to buy anything from here, they'll continue to charge you after cancelling and then make it impossible to spend the money they have taken off of you - have been informed that I have to spend the exact amount of "credit" I have, I can't buy anything cheaper!
Absolute scam
Hello Emma,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our website and VIP program. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The whole experience from shopping, pricing, shipping and receiving is 'Just Fabulous"
Hello Rhoda,
We are glad you are enjoying our products and services. We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm very disappointed and let down by just Fab I did not receive my order and I was not refunded for the purchase price and they're just blatantly ignoring the situation
Hello Rhonda,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Very nice ordered 3 pair of boots and 6 inch heels so nice. Will order again.
Hello Kimberly,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Love them. Vert comfortable and affordable footwear.
Hello Nor,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I bought one pair of boots for my daughter for Christmas, and now just fab charged my account 49.95 more! I don't even know what it's for! They stole my money from me without letting me know anything! I just happened to look on my bank app or I would have never known!
Hello Jennie,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Went online to exchange shoes and saw that I was charged full price for another pair. I will be sending them both back. I do not like doing business like that. Very unethical to me. Should have explained that and I would have sent the shoes back before reordering the. Thanks but I won't be a returning customer.
Hello Kathy,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I don't have time to go to shoe store and I couldn't brought the amount of shoes and boots at one time that I have been blessed to buy. Love shopping, don't need a place to sit and try on shoe and if they don't fit me I have someone that I can gift them to.!
Hello Naimah,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I will soon cancel my subscription. I have been a member for many years and I am tired of the increases in their prices,especially when the quality has not increased. I also do not appreciate their system of how to use my credits for sales.
Hello Ruth,
We always aim to deliver products of good quality at a reasonable price. We are gutted when we miss the mark! Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I've purchased several items that are supposed to be my size, but when they arrived, they were too big! I've had to return/exchange. This has happened more than twice
Hello Deborah,
Thank you for writing a review! We value your feedback on the sizing of our product and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought you the item for 10us but then on 11/1/2023 you automatically withdrew my money, with the amount of 49.95 us
I don't understand why your side can do this, hope your side will check and return me the above amount as well as a reasonable explanation.
Thank you so much
Have a good day!
Hello Thi,
Thank you for taking the time to leave a review. Your feedback about the charge of $49.95 is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shana,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz