From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I was looking for a tote for work that was stylish and would hold my laptop. This tote met all my expectations. Love it!
In more than 1 occasion I've received the wrong item. Waste of my time if your picking dept can't send the right item.
Hello Jeannie,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Terrible customer service and shipping company used. The customer service reps that I talked with the second to last time and the third to the last time were (the woman) was very rude and could not care less if I canceled membership. She said, " I will cancel it for you now." (Without hesitation) very bad impression of the company from her behavior.
Hello Kimberly,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with our shipping service and Member Services Team. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Ordering online with JustFab makes shopping easy and from the comfort of my home - a really great thing is that they fit and they are delivered in a very timely manner
Hello Betty,
Thanks a lot for the feedback! JustFab promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
My return was fast and I had a great experience. Thanks
Hello Erika,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
Best,
Mary
Excellent customer service and delivery. Easy to navigate website.
Check out process was quick and easy.
Hello Valora,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered 4 pairs of shoes. They all fit perfectly. They are not the highest quality but for me just fine. It fits my budget and the styles are cute so I can buy more of them.
Hello Teresa,
The growth we’ve experienced over the years is because of members like you, who faithfully like our items. We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Best,
Mary
I was able to place my order easily and I received my package sooner than expected!
Hello Sharetha,
We appreciate you making a purchase with us. Your service expectations will always be met to the best of our ability. We look forward to hearing from you in the future! Have a fantastic day!
Best,
Lia
My shoes are just what I wanted. I haven't worn them yet. I'll wear them as soon the weather gets better.
Hello Margaret,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
My experience with Just Fab have always been great. I love the shoes and they always have great sales.
Hello Crystal,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
Best,
Mary
Tried to do a refund on my order and the cute code won't come up so I can't return them and they're the wrong size none of your clothing sizes are mine anymore either so I canceled my subscription
Hello Faith,
We regretfully note that we received your feedback regarding our return policy. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Not happy, I cancelled, Because they charged my new bank card, that I did not give them the information for.
Hello Emily,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your card. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
It all fit awesomely well and comfortable. Very satisfied.
Hello Mina,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I needed a pair of new black sneakers. I found a great deal on JustFab! They are extremely comfortable and stylish!
Hello Yolondra,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
There are some shoes that are a little tight around the sides. I wear a 12 and some shoes be so tight I give them away. Just thinking you should go up to a 13 for more wide feet like myself. Great quality shoes
Hello Christina,
Thank you for sharing your experience with the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered two pairs of boots, both size 9. One was way too big, the other way too small. Thankfully the return process was easy.
Hello Courtney,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great shoes! Thank you very much. Very surprised that it was only for 10$.
Hello Shweta,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I love shopping with them one thing I love is when you sign up u just pick your shoes out that u like. No need to go thru all that ….
Hello Latoya,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
This is my first purchase, so i got it for cheap price.i like the color, style, and good quality. And I recommend this to everyone.
Hello Marife,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Exelente calidad, todo igual a la foto, la talla corresponde, estoy satisfecha con el envío.
Hola Taymi,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Laurie,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth