From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I am not happy with "program" that I am in with them. It really is a pain to keep electing out of a purchase every month so I am not charged. I have credits sitting in my account and I have not been happy with the selections they have. Their styles have changed.
Hello Michelle,
It is with great regret that we received your feedback regarding our VIP program. You should only receive the greatest services. Our Member Services Team will get in touch with you immediately to help you.
Best,
Lia
Still haven't received my shoes and it's been a month. Shipping won't update. I want my shoes or my money back
Hello Hannah,
We regretfully note that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fun website easy ordering...my sneakers did not fit over my arch but I gifted it to my daughter. The boots and dress shoes were high quality for the price.love the VIP treatment ty,ty,ty,
Hello Tiane,
We are glad you are enjoying our products and the VIP membership! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Experience was great. Love the items I purchased. Great for the weather here in Florida.
Hello Kimberly,
We're glad that you are loving your purchase! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I love the quality of boots. Always true to size. Great sakes. I think I bought over 33 pairs of boots in last year. I refer many people.
Hello Cheryl,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
I had a few member credits from when JustFab stopped sending me reminders to skip the month. So i finally got around to using them while they had a huge end of season sale. I ended up buying 8 pairs of shoes, 6 pairs of pants, and 3 sweaters and i only ended up paying like $15 with shipping and taxes included. Everything arrived much quicker than previous time i'd ordered from them and it all fit pretty good except one pair of heels that said the correct size but fit like 2 sizes bigger. That's never happened before so its the one exception.
Hello Nathalie,
We appreciate the feedback you shared regarding the sizes of our products. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Just fab is my number one place to order my boots at I'd love spending money good quality, good shoes and boots. I will continue to shop at Just fab.
Hello Renita,
We’re so glad to know you're satisfied with our products! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Lots of fun, fashionable shoes to chose from! Great quality!
Hello Pamela,
We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great selection, great prices, fast shipping, excellent customer service
Hello Amelia,
We are glad you are enjoying our products and the VIP membership! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The agent was very helpful and answered all of my questions.
Hello Mattie,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you. We sincerely hope that all of your future transactions with us will be wonderful. Happy shopping!
Best,
Lia
I bought the black pair because I have the brown pair. They fit well.
Hello Ann,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Everything was great! Always have so many great choices.
Hello Peggy,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing our products! Have a great day!
Best,
Mary
When I would shop for shoes or clothes I would always get sent to JustFab so I would get out of the website because I would say it's too expensive without looking but I was wrong because after doing this for the fourth time I looked and I bought 2 pairs of sandals, 2 pairs of boots and a handbag and I still had money in my $300 that now I just shop JustFab and the reason I named my review royalty is because I never have shopped online and received my package within 2-3 days and I do with JustFab i love it and don't even ask how many times I shop now
Hello Sylvia,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a great day!
Best,
Mary
Not worth it. Runs small and the material does not feel good
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our product. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everyone is asking me where I got this winter jacket from keeping it a little secret for myself.
Hello Niki,
Thank you for the kind words that you've said about the jackets we have online. We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
Best,
Mary
Mi desacuérdo es por la membresía! Cuando me ise miembro no me dijeron nada de tener que pagar $50 por la membresía. Se supone que la membresía es para obtener ofertas y comprar. No para que me cobren $50 al mes sin comprar. Ni que fuera a comprar todos los días para que me cobren eso. Esta es una estafa te venden un par de zapatos en $15 porque ni fueron $10 como dise la promoción y con lo que te cobran de la membresía se cobran 5 veces el par de zapatos. Necesito que me cancelen esa membresía porque no me van a robar $50 así de fácil.
Hola Melanie,
Todos los comentarios son importantes para nosotros, por lo que apreciamos el tiempo que se tomó para contarnos su experiencia. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted de inmediato.
Mejor,
Ivy
Everything went as plan. I loved everything. Arrived on time.
Hello Christina,
Thanks for the great feedback! We could not make it without your love and support Every day we are looking forward to serving you.
Best,
Mary
The rep was very helpful in exchanging my items and sending return labels
Hello Thajuana,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I have been dealing with Just Fab for a while now, and have always been satisfied, and pleased with every order. I will continue doing business with Just Fab
Hello Jewel,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Amanda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth