From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I try to stop my subscription and it did for a year then suddenly just fab is taking money out of my account again n they wont refund me my money they keep telling me I have to spend it and I don't want it
I usually wear a 9, they were a big so I returned & got an 8. I love them & the exchange was super quick & easy
Hello Grace,
We are glad you are enjoying our return and exchange process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I've been a member for years and years. The last several years I've noticed the quality of the products are on the decline. After my most recent purchase I'm going to cancel my membership.
Hello Kathleen,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been a member for years and anyways have a great experience! Great products, wonderful customer service, amazing deals! Love JustFab!
Hello Erika,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Both boots fit perfect. I always was skeptical when ordering online, because I am not able to try the items. But I am very happy with my order.
Hello Rowena,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Shoes came a little creased but overall pretty. They are easy to put on and take off, so nice and convenient.
Hello Sophia,
Thank you for taking the time to leave a review and your feedback about our shoes is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
My experience with Justfab is always pleasant the package is never damaged and the order is delivered on the day it's scheduled to be here highly recommend
Hello Markita,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Very disappointed because one of the links on this necklace was unattached. Need better quality control.
Hello Marcia,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
They have good customer service and very fast shipping. Also have great prices.
Hello Kristi,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I always get the shoes quickly, and the buying experience is great, as is the quality of the shoes.
Hello Louisa,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I used to love JustFab for their selections, prices and service. So, when I needed a pair of boots, I came back! I ordered a bunch on clearance. A number of them were the wrong shaft size despite me clicking on my size so they are unwearable. However, the return process is virtually impossible. I can't find a way to send them back.
I'm out the money and have a stack of boots I can't wear. I've cancelled my subscription and am pretty sad I can't trust JustFab anymore.
Hello Melissa,
Thank you for taking the time to leave a review. Your feedback about the wrong size is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
My package was stolen and I never received the boots
Hello Raven,
Thank you for taking the time to leave a review. Your feedback about the status of your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I had tried to purchase some boots and it took the payment 6 times and now everytime i call I'm being told that just fab did not take the money out but on my bank statement it show yall taking it out. So over 2 weeks now I've been calling and telling them that they haven't put my money back and all they tell me is 72 to 24 hours and it's been 2 weeks! I've even had someone get nasty with me and another hang up! Bad business!So 17.49 times 6 you do the math. It's not chump change. So nor are yall trying to give my money back but I don't even get the boots I wanted. I dont even want the boots now I want my money back! I will never shop with yall again.
Hello Shandedra,
Thank you for taking the time to leave a review. Your feedback about the pending charge is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
2 great sweaters
Thank you,
Trish
I do not have 50 characters worth of thoughts
Hello Trish,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
I'm a huge fan of Just Fab. I love the products, service and sales! And when I'm less than happy with a purchase I can return it no questions asked. I must own over 50 pairs of Just Fab shoes and boots. Not to mention the fashions.
Hello Selina-Marie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
My purchases of your variety of items, continues to impress me to buy more! The prices are fair and fit always perfect!
Hello Sherry,
Thank you for your awesome review and for sharing this with others. We want to make sure that you are getting more than what you paid for and have an experience that you will never forget when it comes to online shopping.
Best Regards,
Clark
2 out of 3 pair fir perfect. 1 pair was too narrow.
Hello Christy,
It is with great regret that we received your feedback regarding the size of our products. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Todos los zapatos son de excelente calidad, los precios me han permitido adquirir varios modelos. Los seguirĂa recomendando 100%
Hola Helimar,
Gracias por su increíble revisión y por compartir esto con otros. Queremos asegurarnos de que obtenga más de lo que pagó y tenga una experiencia que nunca olvidará cuando se trata de compras en línea.
Atentamente,
Clark
I'll be canceling as soon as I find time to call. Can't even cancel easily...
Hello Alexandra,
Thank you for sharing your experience online and canceling the VIP membership. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
It was very easy to order, my size was in stock and good prices.
Hello Marilyn,
We're glad you enjoy our unique products and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jamie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz