JustFab

Absolute Scam. This is poor business practice. Policies regarding their "membership program" are not clearly (obviously) indicated to the consumer. Your money, which they will continue to take EACH MONTH, will not be refunded! I have been charged for the last four months without making a purchase. There is not one item I wish to purchase on this website for the $160 worth of credits I now have on my account. The quality of the products is very poor which I realized after my initial purchase. I have been UNWILLINGLY charged every month since my initial purchase. Policy or no policy - this is the worst customer experience I have ever had. This company is hiding behind a loophole policy. BUYER BEWARE. I will continue to try to get my money back and cancel my account. Please don't make this mistake!

I ordered 4 pairs of shoes and 1 jumper. The price was unbelievable! Valued at $200 but after my membership discounts, store credit and coupon it was under $5. Waaay under. You might get mad if i tell you rhe exact price, lol. I had to return 3 pairs due to fit and the exchange/ return process is stress free. I feel truly like a valued customer with Just Fab. I get so many compliments on all the shoes I wear from them. Keep up the good work, value quality and star treatment!

So JustFab delivers everything it promises but at just meh levels. For me it's hard to find styles I like & styles that are a reasonable height. The clothes are a great quality & the sizes for me run big plus 'cause it makes me feel slim lol but again not much I personally like. The purses ara garbage don't even frickin bother wasting feria on them I wanna cancel but them stupid points got me like cash out or nah & how tf do I cash out so I'm pausing 'em so meh but I did get a pair of knee high boots here that are so it still 2 years later

I bought 3 items since July, boots, purse, and flats. I was dissatisfied with the items, they were already damaged and poor quality. I asked a refund for all items since July. I was only refunded the tax. I've talked to 5 representatives and Tony the supervisor, they all confirmed that I would be refunded the full amount within a week. Its been since from July to October that I've been confirmed for a refund and nothing. I'm very disappointed and frustrated. It's not a good idea to purchase from a online website when they have bad service with returns!

I love JustFab! I get most of my shoes from here. The shipping is always timely and arrives well. Most shoes are either true to size or the reviews and comments from people give a precise sizing, which helps me always get the right size for myself. I love the styles and sometimes I wish I bought a second pair of my favorites because some shoes to sell out. I have never been disappointed or let down by JustFab and plan to continue to purchase from them.

I placed an order on 4/28/21 order stopped moving on 5/4 but they made me wait until 5/19 to resend my order. I called because the rep told me they would expedite the replacement order they shipped it as slow as possible. I hope my order eventually gets here but honestly I will never purchase from this company again they do not care about good customer service and happy customers.

As I've read the rest of the reviews, I see I am only one of many who have been ripped off by this company. Never did I see when I ordered last month that there would be a monthly fee just to sign up for an account. I chatted online with a rep who kept trying to give me the runaround. Finally, he stated he'd terminated my membership and would reverse the charge on my card, BUT if there was another charge I should contact them. Why would there be another charge? There shouldn't have been one in the first place. The way they are slick about it is by saying you have until the 6th of the month to "cancel your vip membership" then they bill you immediately with no email notification whatsoever. I happened to pull it up on my bank account. It was deducted on the 7th. Fraud. Plain and simple. I'd planned on using them in the future, but they just lost a customer.