Overview
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
I signed up for a ShoeDazzle VIP membership. They are the same company as JustFab and had JustFab shoes displayed when I filtered my search. I made an order and they signed me up for JustFab (in addition to ShoeDazzle) and were charging me for 2 memberships every month that I didn't want! Customer Support was awful and it was a pain to cancel the memberships (that I never signed up for).
I've used similar VIP memberships (like Fabletics) and never had issues like this. I absolutely will never shop from JustFab or ShoeDazzle again
I got my items fast, and when two of the things I ordered didn't fit the way I wanted, returning them was very simple.
I was so excited to order and receive my new shoes from JustFab; however, as I tried to place a second order the website would not allow me too. It kept saying something was wrong after it suggested certain discounts and promos, my pay amount dropped tremendously and my order couldn't be placed
Hello Dericka,
Thank you for taking the time to leave a review. We apologize if you experienced some website difficulties. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a member of JustFab's for many years now and I really appreciate the quality of the products and the speed of delivery, packaged beautifully every time. It has been consistent over the years and it is why I remain a customer/member. I've always told friends who comment on my shoes over the years exactly where they're from and why! The styles have always been awesome as well.
Hello Alyssa,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I bought a pair of boots, they got their payment. A month later I was charged again and without my consent, money was taken out of my account. Called them, they refused to give me back my money and gave me only a credit which I didn't want. A month later they did the same thing again, had to file a fraud report, get a whole new debit card and everything with the works. Still disputing with this company, completely unprofessional and thieves! I still want my money back!
I ordered three pairs of shoes and they were nice. One shoe was perfect for a specific outfit I have, but the strap of the shoe ( black stilettos) hurt my baby toes. The other two I tried on and they were fine. Overall my experience, as usual, was good.
Hello Sheva,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I made my order im going to an event for my 3yr anniversary and they were supposed to be here 2 days ago. It said on way back to shipper. Why, I dont know alls i know is i bought a dress to go with my shoes I did not receive. It was over before it began! SAD
Hello Lisa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I truly enjoy shopping at just fab. The concept is brilliant and i love that i can use my credits at anytime. I've been with just fab for quite a number of years and they have never delayed my purchases. The process of delivery is always quick and efficient.
Hello Leah,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
Customer Services is great.
Arrived fast!
Love my new Boots 💖
I bought a $10 pair of boots three months ago. Today I get an email from Paypal say I am being charged $39.95. Never once when buying those shoes did it say you will be charged monthly and receive a "credit". I also never received an email asking me if I would like to "skip" the month and not be billed. I would never had signed up to be a "VIP" had I know this.
I called their customer service line and it took them 20 mins to even find the charge on my account, even though I provided them with every piece of information they asked for. They repeatedly asked me over, and over if I knew that they $39.95 was a credit, and could be used towards a purchase. I stated I knew that NOW and never planned on buying another pair. They FINALLY they agreed to cancel my membership and refund me my $39.95. Hoping I actually receive my refund...
Hello Madison,
Please accept our sincere apologies regarding your recent experience with JustFab. Our helpful member services team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Samar
I buy tons of stuff from JustFab every year. I love the quality and the prices can't be beat...the membership and credits are awesome and skip a month allows one to stay on budget...I always get tons of compliments on the things I get there...I think everything is JUSTFAB...
Hello Lisa,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
I was so excited about my purchase until they were delivered. All the shoes did not fit me. My foot could not go in even though I ordered my size. I would have appreciated a heads up that the shoes ran small and would have ordered the recommended sizes.
Hello Rehana,
Thank you for sharing your experience with the size of the product you purchased. Your feedback will help us know what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Very uncomfortable, and can't were them for more then 20 minutes
Hello Odari,
We're really sorry to hear that the shoes didn't work out for you. It's incredibly frustrating to deal with uncomfortable footwear, especially when you can't wear them for long. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.
Best,
Zeth
I got a promo code from a friend; I wouldn't have tried JF without it. The items in my package were pretty alright, for the most part. There were a few a really liked and some I knew I would never use. I suppose that's how it goes with these subscription boxes. My problem with JF is that it is more expensive than others and doesn't offer more personalization.
Hello Ali,
Thanks for writing a review! We are sorry to hear if you're not pleased with our prices. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I have never had a problem with JustFab and shoes being delivered until now. I ordered a pair of shoes and 3 weeks later, I still haven't received the shoes. Customer service even gave me a hard time about getting a return. Now I am hesitant about ordering again.
Hello Kahea,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
So far I've ordered one pair of boots. They aren't true to size, and as the boot in my size was out of stock, I couldn't do the exchange via the website. I called to get an exchange. After reading some of these reviews, I made sure I set aside plenty of time to deal with being on hold. Much to my surprise (and delight) I sailed right through the voice mail options, and was talking to a sales representative within maybe, 2 minutes? An email followed with the return label. I will see how the next step goes.
Also. After reading the reviews I realized I had not caught the bit about the 'skip month' at the site. So. Thanks for all the complaints. They have resulted in a pretty positive (so far) experience with this company.
I like the boots. I did not know you would have to buy or go into an account monthly to skip the month or be charged 49.99. Otherwise ide give a five. I don't understand why or what you receive if you forget to sign in and skip the month and you get charged,what you are supposed to receive? I guess the only deal you get is the first pair of boots for 9.99.
Hello Karla,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I have been ordering from JustFab for years and I am always satisfied with their products. They have innovative new products and are up-to-date on fashion. I love their shoes and boots handbags clothes and accessories.
Hello Micela,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Have been shopping at just fab for years. Love their products, they have great sales and their customer service is top notch.
Love love love this site! You can't get better quality for the price. I've ordered 6 pairs of shoes and a pair of jeans. All fit properly and good quality. Not to mention how beautiful the designs are! I get many compliments and just love the purchases I've made! People that complain clearly don't see that when you sign up it take the money off your card and give you a credit. And I don't see the big deal of having to call to cancel. Not that I would cancel! They have great sales frequently too! I can't say enough good things about JustFab!
I purchased a few shoes and shirts and I absolutely love the customer service Just Fab provides! I had to return an item and it was an easy process. I've been a member here for years and will continue!
Hello Christina,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bridget,
We're sorry to hear about your experience with ShoeDazzle and JustFab. We understand that it can be frustrating to be signed up for memberships you didn't want and to encounter such difficulties with member service. It's sad when a service doesn't meet your expectations, especially when you've had better experiences elsewhere. Your feedback is important to us, and we value the opportunity to resolve this. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth