JustFab CA

Bought shoes and this company continues to try and take money for those shooes saying it is vip membership every month my cc is being charged 67.66 lucky i lock my card bad

Worst customer service, their supervisor did not solve my issue. Very rude! He kept laughing as I was explaining the whole situation which was not receiving my order and it went back to them and them telling me my order is out of atock at the same time LOL
Honestly a big headache conpany, I do not recommend themm they will rip you off and try to convince you to stay with $10 LOL

BEWARE! Justfab is just horrible for exchanges/returns! They put you on hold for lengthy periods hoping you'll give up. Agents need authorization to send return TAGS! Pathetic they cant do it without approval from supervisor. I was trying to exchange for correct size but after 4 calls I'm returning items instead! I would never recommend or shop here again. Why advertise easy exchange/return? Tell the truth and say exchange/return with HASSLE? I I have never seen such incompetence. Dealing with justfab is just frustrating. They also did not give refering person any credit as falsely advertised!

The boots I bought fit well and with the discount I felt I got my money's worth. However they do sign you up automatically for a monthly VIP membership which charged my credit card $55 dollars ($40US)

I am positive I "skipped the month" however it showed up on my credit card statement but hasn't showed up in my account on their website.

I have tried contacting them and nothing yet so far all the chat options just give you a robot response.

Do not work with this company. First the boot arrived and the right shoe was stained and used. Then when I called the customer service rep the first time she said I would be refunded the full amount. When I received the refund, it was not the full amount promised. When I called the customer service the second time to speak to someone I was transferred to a "manager" who hung up on me. Never called me back. I guess the prices match the quality of the product and the quality of professionalism. DO NOT fall for the promises they make. It's a lie.

I've been trying to order the items in my cart for weeks and the order won't process. Tried to change payment info, won't accept it. Live chat= robot response. Signed up for the convenience, will probably cancel vip, I don't have time for this.

Started a return with this company due to bad sizing on my shoes, seemed easy enough, got a label, sent package. However this package was rejected by JustFab themselves and now I've been talking to someone for over an hour to get this figured out and I'm just getting the run around. What a waste of time and my money. Will NEVER use this company again.

Like most of the comments, I was signed up for VIP without knowing. They have been taking the money off my card. When I try and use this "banked" money I have no option too. I can't even find something to buy because everything I click on won't let me choose a size. I am extremely unhappy with the customer service, the live chat doesn't work. If anyone was successful at getting their money back please tell me how you did it.

I ordered boots, the boots end up falling apart so I returned them and this whole time I was talking to there workers, I ask to purchase another pair, they sent me a letter stating it will be in the mail and shipped to be. Two weeks later no boots, so had to contact them again, they don't have those boots so now I try to order another pair, well they now say they do t sell them in the size I need, so I said well then I'll order one of your bags for the same price, oh they don't have that bag, so I said I wanted my money back, two weeks ago. Today I contacted them because my refund was no in my bank by now, and now there excuse is the labeling said that it was for a refund of a product not of the money, this site is pathetic, the company should be shut down, they are screwing people out of money and products! I'm not happy and I will not ever buy from them again! And stupid me because it was a company I never took a photo of the boots that the soles were coming off of, I sent sent them to justfab hoping I could get another pair!

I have been a VIP member for years with no problems. Today I tried ordering 2 items with my "member credit". This is because I forgot to log on and cancel for 2 months so I was charged $100 CAD. So i found 2 things I liked and tried to purchase with my credit. AFter explaining to the girl and ordering with her I get off the phone to see my credit card has been charged the full price for the 2 items. After 2 hours of TRYING to explain to 4 different "consultants". I ended up with no clothing sent to me and $160.00 charged to me. I repeatedly asked to speak to a manager or someone that could understand what I was saying but kept being put on hold for long intervals. I am beyond frustrated and when I finally see my money returned in 5 to 7 business days... I am CANCELLING and never looking back. I have bought so much from them and have never had trouble but this experience has definitely turned me away. I will NEVER buy anything else or refer anyone else! Uuuuuggggh

I had gained weight from having a baby and was really looking forward to feeling great in new clothes. I used the size chart on the website to make sure I got the right fit. Usually I'm a large maybe extra large on some things. The site was telling me to buy XXL which I was shocked but wanted to find a comfortable wear. The clothes were so big on me. I'm so disappointed and everything looks so baggy. I heard exchanging is difficult with this site so not even sure I'm gonna bother with it. Just won't order again.

Unfortunately having been a customer for over a year and also becoming a VIP member I still would not recommend this company to anyone. I have ordered every type and style of footwear. I can say I have always received the correct order BUT the quality is awful and the sizing is definitely off. I would recommend that you go down a half size when you order. Now when they say that you can skip the month and not be billed this is true, but you have to do it between the 1st and 5th of the month. If you forget your billed too bad so sad. Then you are stuck with these member credits that are useless because when you go to use them you are still charged tax and shipping. Which if you are like me and live in Canada the conversion rate already sucks. I rate this company an overall 1 star because even when you complain the customer service is essentially useless. Their goal is to maintain you as a member so they can continue to rip you off.

I used to use just fab all the time a few years ago with no issue. The price was what is was $39.99 or less depending on the item. I have bought about 10 pairs of shoes collectively through the site and 5 bags. I ended up canceling my account years ago and getting a new one recently. I purchased a pair of shoes through my new membership and I was shocked to see that I was charged almost $70 instead of $39.99 that it said on the site... come to find out that just fab Canada charges you in American dollars instead of Canadian dollars which makes absolutely NO SENSE at all. Why have a Canadian site if your going to charge in American dollars. Well I decided to cancel my membership, I spoke to a representative and canceled. All of a sudden I see money missing from my account in the summer of $60 I called canceled and got a refund. Then the next month the same thing. This end up happening for 4 months straight. Until I asked to speak with someone a little higher than their call center representatives and canceled for good. I will never buy anything from this place again which is too bad because they have really cute, good quality shoes.

The deal I saw on facebook is great, and I did get a lovely pair of shoes for £8.99. However, I called to cancel my account twice, they told me they had, but I still got charged £35 for two months in a row! I felt so scammed! Ive had £70 taken out of my account without my permission, when i clearly asked for it to get cancelled. Do not like this site at all. I dont trust it

I stopped shopping on Justfab dot ca last year, right after I skipped the month, and they stole their "monthly fee" from my bank account without so much as a notice saying that their "skip the month" feature wasn't working.
Thanks to this mess up, I had to cancel my existing bank card I used on their site, and get another one.
I will no longer be shopping on this site, as they not only stole "x" amount from my bank account, but because of the fluctuating dollar to loonie price, I wasn't given the amount they had stolen, back, I was given less.

Yes they have cute shoes at a good price. In Canada, you are being charged USD even though they are shipped from Canada.
I ordered a pair of shoes beginning of Nov. Size 8. I got them and in the box contained a size 6. I live FAR away from a post office so I had to drive all the way there to return them. No big deal. Got my exchange in the mail today. They were a size 8 but both of the right foot. Now I have to return them again! This also happened with my first order. I ordered a pair of boots and received a bag instead. Tried cancelling my membership today. I was told they would put my account in review and see if they can cancel it or not...

This site is AWFUL! They make it seem like you are getting a great deal when you purchase and automatically enter you into their VIP program in order to get a better deal - I bought a $9 pair of shoes. They continue to charge your credit card $39 a month and since im Canadian i was charged $56 for the "membership charge". They told me you have to skip this every month within the first 5 days or else you will be charged. They know very well that noone will remember to do this and are stealing money from people. This is CRAZY noone buy from this store. P. s the $9 shoes make my feet bleed.

Poor quality shoes, if you don't skip, you are going to be charged each month. But when you buy with your credits, you still got taxes and shipping to pay. So in total, basic sandals cost me like 70$ CAD. Totally not worth it, but I paid it just to close my account.

I have had a VIP membership with JustFab for over a year. I ended up with 6 member credits (39.95 USD each so over $300 CAD). I made a purchase of three items all of which were on sale (sweater for $10 USD and two pairs of shoes on buy one get one free which should have been $20). Instead of a total of $30 USD plus shipping I was billed for three full member credits ($120 USD, plus an additional 21 USD for shipping.
When I asked why I would be billed full price I was advised that member credits do not qualify for sale prices. When I asked for a refund for the final three credits (120 USD on my account) I was told refunds are not available.
I then asked what the benefit of the VIP membership was and I was told that you accrue points towards spending but the member credits do not work towards points. So basically, you are going to be billed 39.95 USD per month, not get sale prices AND not get points. Absolutely no advantage to this "half assed membership".

Selling in US dollars on a Canadian domain name is confusing at best and deceptive at worst... I was about to order when I realized this. I thought that in order to register a Canadian domain name your business had to be in Canada or based in Canada or at least sell in Canadian dollars!?!

I had an order a month ago, everything was fine until I had to return an item. I respected the steps, put the right labels and so forth and then waited for my refund. I had waited for a while and then decided to contact them and see what was happening. They first said the return was still at the depo as they had no idea where it was supposed to be sent. I got annoyed and sent another email saying that everything was done properly and my return should have been with them ages ago. Then I received another email saying that my return just arrived(?). I got my refund eventually and yesterday surprise surprise I was charged 35£ on my card for God knows what. I am dealing with this at the moment but this is a site I will never shop from again in my life. I never opted for any kind of membership and they were not supposed to keep my card details.

How are companies like this still operating? They rob your bank account or credit card of money they had NO PERMISSION TO TAKE! VIP A count my $#*!, they are simply stealing and getting away with it!... and the only reason there are stats for ratings is because you can't submit your comment without checking at least one star... so another scam?

My last order was 6months ago. I thought i skipped May and I didnt :(, hense this review as im honestly over this site and will be cancelling via telephone as soon as i recieve my *credit* order.
Ive been a member for years. Theres no real deal here. They were decent when they first started up and its fine when you remember to skip(i set an alert reminder on the first of every month) the quality hasnt improved much unless you wanna browse their more expensive slightly better qaulity Luxe collections lol you can get better quality at walmart. You cannot use your credits you get if you do happen forget to skip to buy what you want because again they are so strict about it. Smh im tired of being disappointed. Im going to find something... anything to use my credit so i can just hurry up and cancel my account so i can be done with them!