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JustAnswerReviews 20,124

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,736
This company responds to reviews on average within 4 days

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Ohio
1 review
0 helpful votes
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Justice explained!
February 6, 2026

Both attorneys i have chatted with have been 100% helpful. Both attorneys made me feel heard unlike the police when I attempted to make a police report about this perpetrator menacing and harassing behavior. All my questions for now have been answered and I feel completely comfortable reaching out again if I have any further questions. Thank you Just Answer... your awesome!

Date of experience: January 27, 2026
Iowa
1 review
0 helpful votes
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Always Getting the Help I Need
February 6, 2026

I have never been disappointed with Just Answer services! No matter whether I needed a vet, a doctor, or an attorney, I was able to connect with someone who clearly knew what they were talking about. This time I needed an attorney, and he was great!

Date of experience: January 27, 2026
New York
1 review
0 helpful votes
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Expert advice
February 6, 2026

My local repair guys had no idea even where to start, one didn't know they still make compactors. Excellent advice I got was great, and video was very helpful. Found the large gear was broken in half.

Date of experience: January 27, 2026
Texas
1 review
0 helpful votes
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Inhabitable living situation
February 6, 2026

Was living with no gas, hot water heat or a stove to cook on for 8 weeks. Now they want to evict me for not paying January rent

Date of experience: January 27, 2026
Michigan
1 review
0 helpful votes
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Always on time
February 6, 2026

I appreciate this service and each technician has the knowledge and patience to walk you all the way through a successful outcome.

Date of experience: January 27, 2026
Florida
1 review
0 helpful votes
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This morning my Mazda 3 wouldn't start. There was a dashboard indicator about my key fob. I had no idea what to do. I Googled my problem, and it directed me to JustAnswer. With Patrick's help, I was able to change the battery in my key fob. (I didn't even know there was a battery!) JustAnswer was a lifesaver. This is a 5 Star rating. It saved me from the dreaded Mazda dealership.

Date of experience: January 27, 2026
Texas
1 review
0 helpful votes
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Andy Tech helped, but not helped.
February 6, 2026

Andy Tech gave me a 1-800 number to call. I thought that this |service" would've fixed my problem, but it did not. It simply directed to back to Apple.

Date of experience: January 27, 2026
Kentucky
1 review
0 helpful votes
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Very Happy!
February 6, 2026

Due to weather, I was unable to find a doctor or clinic that was open to help me. A friend of mine told me about this online service, and I am so glad she did! The doctor listened to my concerns, explained to me what was going on with me medically, and within an hour I was picking up a prescription!

Date of experience: January 26, 2026
Oregon
1 review
0 helpful votes
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They did good 👍
February 6, 2026

I'm satisfied. However, I haven't applied anything because I'm busy typing. For now, middle of the night, it soothed my mothering.

Date of experience: January 27, 2026
Australia
1 review
0 helpful votes
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Tried their best
February 5, 2026

They worked hard to find a solution to my problem and they told me how to upgrade my machine, which didn't solve it. I think the problem couldn't be sorted on this particular model. I just wanted to be able to get Hemingworth on my threads menu.

Date of experience: January 22, 2026
Texas
1 review
0 helpful votes
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Hot water heater
February 5, 2026

It was a very good experience with Marcus. Ultimately I need to have a plumber come out and look at the unit, but he helped me troubleshoot and determine that that was their required step. So I'm very thankful for that. PS he was very nice to talk to!

Date of experience: January 26, 2026
California
1 review
0 helpful votes
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Another good review
February 5, 2026

I have used you site several times and this one, as the previous interactions were always very helpful. I am so fortunate to have found your site. Thank you again.

Date of experience: January 26, 2026
New York
1 review
0 helpful votes
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Excellent
February 5, 2026

I had no expectations that my questions would be answered, so I was pleasantly surprised by how fast the response was. All concerns were addressed professionally and thoroughly.

Date of experience: January 27, 2026
New Jersey
1 review
0 helpful votes
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Was hoping that someone would be able to give me more specific answers to why my Senior cat is suddenly not eating as she always has wanted to eat several times a day as I have been feeding her 24/7 around the clock as I'm very upset about this happening right now especially with this awful snowstorm & exremwly cold weather this week!

Date of experience: January 26, 2026
Oklahoma
1 review
0 helpful votes
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Dr. B was right!
February 5, 2026

Dr B had the correct diagnosis all along. The feral cat I've been taking care of had an abscess and I got it to a vet and had it drained and cleaned. Thank you 🙏 to Dr B.

Date of experience: January 25, 2026
Massachusetts
1 review
0 helpful votes
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Excellent Assistance From An Expert
February 5, 2026

Carl did fantastic troubleshooting the issue with our oven.

He sent me two links where I can get replacement parts and explained how I could change out the defective part.

I am very pleased with the experience.

Date of experience: January 26, 2026
Canada
1 review
0 helpful votes
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Excellent
February 5, 2026

I want to thank Tom he found the correct serial number for my snow blower I will order the part and will install I must say he was very helpful to help me find the right part I will use his service again I am giving him score #10

Date of experience: January 26, 2026
Pennsylvania
1 review
0 helpful votes
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Good
February 5, 2026

I had a good experience with Danielle C. He seem to know a lot about my mechanical issue with my land rover my 2015 Land Rover having issues with coolant level being lol.

Date of experience: January 26, 2026
California
1 review
0 helpful votes
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The lawyer validated my situation a nd confirms. He.was very professional and easy to understand. He addressed my concerns and never made me feel like I was in the wrong. He gave me solid advise and possible actions that I could take to resolve my situation. Highly reco.mend this platform. 5 stars out of 5.

Date of experience: January 26, 2026
Missouri
1 review
0 helpful votes
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Excellent service
February 5, 2026

Matt stayed by his phone and waited for me to try his suggestion and when the first one didnt work he came up with the next solution and it fixed my washer very good tech

Date of experience: January 26, 2026