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JustAnswerReviews 18,013

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,248
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Rhode Island
1 review
0 helpful votes
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My experience with Melissa was very pleasant very accommodating and let me know. I could reach out with a question. I may have is also comforting.

Date of experience: December 16, 2025
Pennsylvania
1 review
0 helpful votes
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Landlord/Tenant Help "Tenant Rights"
December 26, 2025

I needed assistance with legal questions regarding terminating a lease before it began. I was expecting a chat bot or to pay some high prices before even speaking with a lawyer. But the lawyer communicated with me in the chat and answered all of my questions and gave feed back that I needed to assist me with taking the next steps. I was happy with the service.

Date of experience: December 16, 2025
Texas
1 review
0 helpful votes
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Good advise
December 26, 2025

It was good advise to hear but I did not know that they charge $55.00 dollars. I read a message that said $5.00 and my bank ask me did I authorize $55.00.

Date of experience: December 16, 2025
Texas
1 review
0 helpful votes
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Without his help i would have never been able to recover my account he did everything he could do to help me i wish there were more people like him in this world. Just wanted to say thank you Alejandro again it finally got recovered. But I lost out chat box and don't have those links you gave me to cancel the subscription please reach out if you could thanks

Date of experience: December 16, 2025
South Carolina
1 review
0 helpful votes
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Fast response and step-by-step action!
December 26, 2025

It was a great experience. All questions were answered with step by step action provided to do it right. Very highly recommended!

Date of experience: December 16, 2025
Illinois
1 review
0 helpful votes
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Fridge cooling nonstop
December 26, 2025

I suspected thermostat problems for my fridge. Including the new one being bad. I was wondering if I had missed something. After going over it with the tech it appears he agrees. I will get another one.

Date of experience: December 16, 2025
Illinois
1 review
0 helpful votes
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Maytag question
December 26, 2025

Positive experience. Provided the specific information that I asked for. Did not like having to deposit $. How do I get refund as specified

Date of experience: December 16, 2025
New York
1 review
0 helpful votes
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No refund, not a $5 fee but $65
December 26, 2025

The chat bot asked me for $5 down on a credit card to get a Social Security question answered. Paid the $5 then it charged $65 for a month.
No refunds after being told I would be refunded the money

Date of experience: December 16, 2025
JustAnswer S. JustAnswer Rep
5 hours ago

Hello Patricia,

We apologize for the inconvenience and hope your issue has been resolved. If you still need assistance, please contact us. We’re here to help.

Best,
Bella, JustAnswer Customer Care
bellais@justanswer.com or 800-808-0645

Georgia
3 reviews
0 helpful votes
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Great service
December 26, 2025

Took awhile but he was very organized. I learned a few tricks along the way. I' m nit a newcomer to computer problems, but loosing my sound was a real problem. I had to uninstall my sound system and reinstall.

Date of experience: December 16, 2025
Italy
1 review
0 helpful votes
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Right after asking for assistance for a TV technician, I was almost immediately contacted by an expert who sent me the list of electricians active in my city

Date of experience: December 16, 2025
Belgium
1 review
0 helpful votes
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I had a few questions in the starting phase of my legal procedures.
JustAnswer answered and helped me quickly and correctly.

Good online service. Quality is great.

Date of experience: December 16, 2025
California
1 review
0 helpful votes
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Patient and gentle
December 25, 2025

Had trouble completeing the name correction process. I was able to understand how the process worked. I hope to receive my Medicare card with my correct name

Date of experience: December 15, 2025
NL
1 review
0 helpful votes
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I was in distress
December 25, 2025

I was happy to find a hearing ear on the chat of just answer. The immediate response and serious taking of me was a help an sich. My problems are not over, but you helped me take a big bump. Thank you.

Date of experience: December 16, 2025
Illinois
1 review
0 helpful votes
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AI very detailed.
December 25, 2025

AI section very detailed. A little disturbing when you have previous experience and you want to get to the end.

Tech section a little repetitive and a little misleading by giving you a contact location to complete your request without indicating you need or do not need to advise your result.

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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Fast and efficient
December 25, 2025

I was leary about putting in my credit card, but within a minute, the tech was calling me to walk me through my SD card formatting issue. He literally told me the simple steps and it was fixed immediately! He was very calm and kind, and spoke English clearly. I will use this service again!

Date of experience: December 15, 2025
California
1 review
0 helpful votes
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GE WALL IN OVEN DOOR GLASS
December 25, 2025

Much better than I anticipated. Chatbot was great and asked direct questions and provided direct answers. Don wha was the live expert on the phone provided straight questions and clear responses as well as recommendations.

Date of experience: December 15, 2025
Wisconsin
1 review
0 helpful votes
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Problem sloved
December 25, 2025

Moses found the problem quickly and solved it for me. In todays world that is a welcome outcome.
Thanks to Moses
Thank you Bryan

Date of experience: December 15, 2025
Colorado
1 review
0 helpful votes
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Requested a private room upon arrival at facility.
I was told upon admission that there was no private rooms available.
A white male patient was admitted afterwards and was given a private room and was charged less than I was charged with a double occupancy.,

Date of experience: December 15, 2025
New Jersey
1 review
0 helpful votes
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Clear and to the point.
December 25, 2025

I went from anguish to relief in a matter of minutes with the information provided by Dr. Basu. He was very thorough in asking questions, so I was very confident about his diagnosis and what to look out for in the coming days.
Great site! It's very comforting to know you can access immediate expert advice from your own home with a few clicks.
Thank you!

Date of experience: December 15, 2025
Washington
1 review
0 helpful votes
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Fast and Helpful
December 25, 2025

After a quick online chat about the basics of your cat and your concerns, I received a call very shortly after. The doctor was super helpful and addressed my concerns. And seemed very genuine and happy to answer any questions.

Highly recommend.

Date of experience: December 15, 2025