From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
After some trial and error the problem was found and fixed. Ren had infinite patience and did a wonderful jog. I'll be adding him as my favorite expert.
Help was fast, accurate and kind. Very pleased with the service.
André was very pleasant and knowledgeable. He talked me through my issue of getting heat on the cool setting after replacing a nest thermostat to a Honeywell. Had me up and running smoothly in minutes!
First of all let me just say that I'm not a mechanic. Shawn walk me through each step little by little and was able to locate the problem. In times of confusion, he even sent pics and diagrams to simplify issues i was having. Amazing!
Very responsive and reasonable assessments very kind and knowledgeable
Dr Saleem was very helpful! He explained what I needed to know and asked the right questions, I would definitely use just answer again in the future, thank you Dr Saleem!
The process was easy the response was quick and efficient. My question was answered with a solution identified within about 20 minutes.
This was a great experience. I received an answer to my question in a fast concise manner.
Had suggestions I will be evaluating for business itself besides process of bankruptcy if needed
He was very helpful. Knew his job and not me the answer I needed.
I am very satisfied with the timely reply and thorough assistance from the doctor. All my questions were answered in full even repeatedly for my reassurance and further explanation in a very professional manner
Very quick informative responses, very good communication with caring doctors commited to help.
No call received. I want to cancel the monthly recurring charges that I believe may show again next month. I used the services for an emergency poisoning issue for dog. Spoke to Vet. WIll my credit card get charged again next month? I wish to cancel the monthly charges henceforth, as I don't have the dogs visiting any longer.
My Tech, was very supportive and was able to "steer" me in a direction that resulted in me fixing a complicated wiring issue on a Exmark Lazer E series mower.
The attorney gave me the information that I needed. He was honest with me so that I wouldn't find myself spinning my wheels thinking that my case would be taken on contingency and gave me various directions to help me proceed in possibly obtaining some reimbursement for costs I believe I should not have incurred.
The expert who answered my call pretty promptly like within 20 minutes of my request was very friendly, very accommodating, very knowledgeable and very willing to offer their expertise. Gave me great advice took maybe almost a little bit of extra time even with me and I feel very highly satisfied with my experience so far. But I'm pretty sure the advice that I was given from the expert will lead me to the exact answer to my request thank you.
Richard answered my question quickly. Easy to decide what to do.
Good communication from start to finish and fast responses
Great job fixed the problem within 10 minutes, the first problem that I asked was the problem. All good
I asked for support for my special needs granddaughter. I was given a lot of information with contacts given. Let's hope the contacts are as much help as Just Ask was.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diane,
We appreciate your experience with us and hope we’ve been able to assist you. If you have any further questions, I’d be happy to help.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645