Just Eat

So me and the wife decided to place a order on justeat and also treated ourselves to a bottle of red wine, after a period of time no delivery so look on app and see the order has been delivered, look outside my door nothing left I call the restaurant they tell me the order was sent,.I contact justeat they say wait 10 minutes, I wait 15 minutes still no delivery so I Email there customer support line explain what has happen, 2 hours later I get a reply sorry but your not entitled to a refund, I reply buy I haven't received my goods again they reply its there policy, so justeat have a policy to take money and not guarantee you what you pay for, I don't want to say its a criminal act but what is it.

Pathetic prices, cost 2 times as much as actually being in the restaurant,Iceland is right by my house,if I order from Iceland on justeat everything on justeat cost 2times as much plus that want a dumb 4 quid to deliver the food lol get fuct robbing scum bags

Their website decided to change my delivery to collection but I had no car! Restaurant cancelled but Just Eat refused refund! They are crooks. Avoid at all costs!

Why can't I give no stars? Terrible customer service and business…
Terrible customer service and business practices. Placed an order which took over 2 hours to arrive. Initially just eat agreed to give £5 credit. Fair enough I thought but when I ordered today no account credit. So contacted them and initially was offered the 5ver but then was told that they were unable to as the system wouldn't allow them to do this. Then they said I had cancelled the order. When I pulled them up on this and asked to speak to a supervisor they lest the call. It's a shame as I use them regularly but not anymore. Also food is always tepid! Use Uber eats or deliveroo instead.

They refused to refund my delivery charges. I ordered a meal from Macdonald's and everything came soaked in Coke. They gave me money back for the food and not the delivery. I couldn't eat the food. I spent hours trying to get the refund and even longer trying to get a refund for the delivery. They didn't help at all. Took their time to reply to me. Kept repeating themselves to me. Explained the money was to give good customer services yet the service I received was absolutely horrific. They are a rip off making me pay for the delivery on an order that had to go straight in the bin.
WOULDNT RECOMMEND.

Furious! Take my money but don't deliver-3 seperate times!

I ordered from them on 3 seperate occasions and each time they ring fenced my funds(or pass the buck to the banks) and then say they will deliver the food the NEXT day! Because the restaurent is closed! At this moment I have two orders not delivered and moneys taken.
I spoke with a person at just eat and they actually say it's my responsibility to check if the restaurent is still delivering! Well don't bloody offer the option of a delivery if you can't do it! But do take my money and ring fence it for 5 days. Absolute trash of a company. Just order direct and save the hastle ppl! Guess what they offered me and I thought ok it may be compensation for the rubbish service, vouchers (I thought well atleast.) but nooo not in compensation but rather in exchange for my ring fenced cash.
Absolutely fuming and I will place this review in as many places as possible

Deliver your order to random addresses then refuse to refund you. Piss poor drivers that seem unable to read a map. I look forward to hearing of their bankruptcy and collapse some day. $#*! just eat.

AWFUL AWFUL COMPANY
THEIR DRIVER HIT MY CAR, REFUSED TO GIVE DETAILS. HAVE PHOTOS AND INDEPENDENT WITNESS. MANAGER NEVER CALLS BACK, CAN'T SPEAK TO ANYONE. LIVE CHAT IS A WASTE OF TIME. IF THEIR DRIVER COLLIDES INTO YOU, CALL POLICE AS THEY DON'T GIVE DETAILS. WORST CUSTOMER SERVICE EVER!

STOP USING THIS THIEVING, CRIMINAL OF A COMPANY! They're hands down the worst going, it may be a bother going to the places and getting your food yourself but its better then most of it turning up cold and them not even giving back a 5th of the money it cost, saying thats their cold food policy, when if you was to go to a restaurant or takeaway place yourself and given cold food they will either make a new lot for you or refund you, but these thieving pieces of s**t don't they give a good will gesture of a couple pound if that, i got £1.88 back for an order over £11. They are scum!. So the sooner everyone stops using them the better cause then they might f**c off and dissolve the thieving criminal of a company, as it is happening everywhere and all the time which is why their rating is 1 star out of 5 through most review sites

Ordered some food from Frankie & Bennies on 19/12/20 at 17.20pm, my order status was supposed to be delivered for 17.45pm. However I received an email to say the food had been delivered... to where I do not know? It wasn't to my address at all. Just eat are refusing to give me a refund despite the phone calls and emails. I have CCTV footage that shows no delivery driver turned up at all and they aren't interested. The customer service is terrible and they're genuinely not bothered. I suppose the bad reviews also on here clearly explains. I WONT BE USING THEM AGAIN.

No show. No food and refused to action a complaint request fully stating it was my fault.

Uber eats if you want better service and the app works way better too

Always cold.missing items.always putting meat in when adked not to as vegetarian.they don't care and don't admit when wrong so never get a refund...
Disgusting

Set of robbing scumbags, I have taken this to consumer rights.
My husband ordered a kfc today for 5.30 before he went out.
I came home and the food arrived 15 minutes late and was flat cold and only an 8 piece boneless bucket meal to feed a family of 4
I complained to Just Eat, little did I know that my husband had ordered the 8 piece in error instead of the 12 piece but the fact remained that the food was freezing cold.
I had to REHEAT CHICKEN to feed my family.
Over 2 hours later just eat contacted me for PHOTOGRAPHIC EVIDENCE and because I couldn't they refused to resolve the matter...
Stay away from this bunch of thieves.
I have deleted the account and will be dealing with this legally as they have breached consumer rights.

This is the response I got.

Robelin Coronel (Just Eat UK)
22 Mar 2024, 20:33 GMT
Hi,
I'm sorry you weren't happy with your recent
Order (*******)
We take these things very seriously, so when
There's something wrong with an order, we
Always ask customers to send us a good-
Quality photograph. This allows us to look
Into things in more detail.
As you're unable to send us a photo, we
Won't be able to look into this any further on
This occasion.
Thank you for your understanding and for
Getting in touch with us.

TERRIBLE TERRIBLE COMPANY!
I recently ordered McDonald's through Just Eat. I spent £16 and I never recieved my order. I tried to contact Just Eat, which also proved difficult, and was told that I would not get my money back! I even stood at the door at the time it was due to arrive because it was late and I have dogs that like to bark. They said that the location of the driver showed that it was delivered to my house... it was not! So now I can only assume that the driver has drove past my house but kept my order! I am livid to say the least. Not only for not getting my order that I had paid for but also being made out to be a liar! Please do not use this company, better off with uber eats or deliveroo!

We ordered food through this app & when the food arrived around 35 mins late the order was flat cold & attitude from the driver who i made take the whole order back (total value £28.52).
I complained through the process on just eat and they see it fit to only refund £2.82 as a refund

ABSOLUTELY DISGUSTING!

USE DELIVEROO OR UBER EATS AS THEY WILL NOT USE THESE RIP OFF TACTICS!

Ordered a KFC from JUST EAT, ok may not be a lot of money to you, but £15+ order is a lot for me, not all Just eats fault, they are part the blame.
Contacted KFC and was told i would have to take it up with Justeat and uber. Uber i couldn't find anything for them ( reviewing them next about same thing here).
So my last £15+ on a treat as i was getting paid in a few days, i was outside on my front, on my CCTV, when i thought my order was taking long. Looked on the app and order delivered, I'm stood on my front and still checked my CCTV to see if it had been delivered. Nothing.
So emailed justeat, 2 days after i got a reply, justeat was not going to pay me my money back as it was delivered by uber.
I USED TO USE them a lot justeat. I've removed app and saving a load of money and lost lots of weight (haha)
The company as now got a don't give $*&* attitude, take your hard earned money and don't deliver.