Linda J.

I hadn't realised I'm the items were shipped from overseas and so it was nearly 3 week until it arrived. Basic tracking which was not regularly updated made for a frustrating experience overall. Will probably use company again but would factor in 5-6 weeks for delivery and alterations needed before i needed to wear the item.

Why can't I give no stars? Terrible customer service and business…
Terrible customer service and business practices. Placed an order which took over 2 hours to arrive. Initially just eat agreed to give £5 credit. Fair enough I thought but when I ordered today no account credit. So contacted them and initially was offered the 5ver but then was told that they were unable to as the system wouldn't allow them to do this. Then they said I had cancelled the order. When I pulled them up on this and asked to speak to a supervisor they lest the call. It's a shame as I use them regularly but not anymore. Also food is always tepid! Use Uber eats or deliveroo instead.