Just Eat

I ordered using the Just Eat app and spent almost £30 including delivery charges.

1. The food arrived over an hour late.
2. The food arrived cold to the touch.
3. The pancake rolls and prawn toast were soggy instead of crispy.
4. The rice, noodles and all the meat dishes were stone cold.
5. The food was Chinese and this type of food, when reheated, is no good. The food was thrown away.

I was given a half hearted apology from one of the agents. She explained a refund of £[9.63 would be processed. I queried if the [ that she accidently put was a 1 or a 2 and I would like this dealt with via a manager because I was already feeling distressed with the whole situation.

Another agent replied to my response stating the refund has been issued for £9.63 and this is in line with their "cold food" policy. I was not happy with this outcome so I sent another email explaining I want this to be exalated to a manager and I want a full refund due to the food being inedible.

Matthew Smith who claims to be a supervisor, says the decision was correct and if I reply again nothing will be done about it. I received this email just now.

I will be taking this further though. Your customer has told you the food was not fit for consumption and all I have been offered is a quarter of my money back? I spent £29.50 and only received £9.63 back!

I will be taking this further. This is unacceptable.

Worst excuse for a service I have ever had the displeasure to deal with. Just Eat messes up orders all the time, onky way to make a complaint is via Chat IF YOU CAN GET ON THERE and then they just escalate it and tell you that you will receive your requested call back which NEVER comes so you have to go through the WHOLE THING again to complain about that, then they mess up AGAIN the next time whilst your case is still unresolved from previously. Ask for a manager to call you immediately and they just make up lame excuses about policy and procedure. It's an absolute shambles and a mess, shocking!

Firstly they need to remove their automated customer service phone line. Its BULL@#$%.
SECONDLY they just have the worst customer service experience ever. You can't get past the automated service. WE NEED TO SPEAK TO REAL HUMANS robots can't sort out issues created by humans. I couldn't get through to speak about an order that was late by 1hour 45 mins. The takeaway decided to busy their phone lines and helpful JE were being just as hard to reach ridiculous service on both ends..

I have used Just Eat many times, ordering from the same restaurants and the service (from the restaurants) is usually great. However, when there is a problem Just Eat are slow to respond (if they respond at all) and the system is clearly lacking.

I tried a new restaurant, checked they delivered to our area, selected our meal, entered my card details, and THEN I was told the restaurant rejected the order - the reason given was that they didn't deliver to our area.

I was fuming (and hungry), it was a total waste of time and now I had to get my money back (they don't actually deduct funds from your account but this is not clear and I've been monitoring my bank statement for a week).

The online support chat was so slow it was painful. Emailing customer services is a waste of time, I'm still waiting for a response over a week later. I have now managed to close my account and I will not order from them again.

Disappointing, but this is not a reflection on the restaurants that I have ordered from before, I will simply order direct in the future.

What an absolute shambles this company is not only do the drives not have a clue but also the company, waiting 3 hours for food, rang up the restaurant to be told that the drivers (4) have declined to pick up my food what a joke. DONT RECOMMENDED NEVER USING YOU AGAIN,
ILL JUST STICK TO UBEREATS THANKS.

I ordered today groceries through just-eat.
On their website it kept saying that the driver is at store waiting to pick up my order. This was for ages!. No map opened to see if the driver was coming to me with my groceries. Over 1 hour passed and i refreshed the just-eat page and it stated DELIVERED although it was not delivered!
I called asda leyton and its automated message told me to seek help through the webste. I called just0eat and again an automated message stated to see help online. I emailed just eat and i got an automated email stating that upon reviewing my account and orders history they cannot issue me a refund! I went to live chat on just-eat and i was told the same automated message. I asked proof of delivery and courier/driver contact details and i was not given any.

In my order the driver has my mobile number AND detailed instructions how to find my flat. So, how incompetent someone must be to not deliver me my groceries?

So, i am in bed after a big surgery, i cant go out to shop, i am diabetic so i need to eat and i dont have my groceries!

Just-eat are thieves!

Avoid avoid avoid! Scam scam scam! I wonder how the restaurant even use this $#*!ttt company. They are theft! Take the money from your account and do not even deliver the food! Steal it for their self! I called the restaurants too but they said the driver left about 25mins ago which even on the app was showing but didn't deliver the food and send notifications of delivered. NOT ONLY THIS they also charge you next day for noting. If you don't check your account they keep charging you. Plzzzzz avoid them! THEY DID THIS TO ME BEFORE TOO BUT I was like it's human error it's fine. But they have done it soo many times now so NO human error they are SCAM and steal your money purposely.

This is very frustrating and inconveniencing due to just eats inability to deliver my food.Infact the restaurant had the food ready but no just eat drivers after ordering the food at 9:30 still no drivers till 11:30 at night and my kids were hungry with no dinner. I had to call the restaurant multiple times and still no drivers which has caused me great inconvenience as I had to leave my kids at my mothers house and drag myself out in the middle of the night and drive to the restaurant myself and disturbing my kids and my mother so late at night. This terrible inconvenience caused as this has been happening very frequently with just eat and creating lots of problems.Instead of having food delivered to the door it is more of an issue and harrowing to order on your website as there is no certainty in your commitment towards customer service.The worst customer service ever with automated replies on the website and an email service that replies to you within days...ridiculous,what am i supposed to do what for my answer to ny order for days.

My shopping been delivered to someone else and they refuse giving me my money back,just Stealing money!

Absolutely useless.
Time just kept changing and a confirmed time of 45 minutes just kept changing until it was two hours later and I cancelled it. Whole family hungry…. Terrible!

Drivers steal the food or deliver to wrong house Justidiots don't offer food to be re sent just refund which is no good when you've got hungry children and not enough to re buy until you get the refund 5-7 days great eh, don't bother with live chat you may as well be talking to a robot they don't care your kids are hungry just sorry Yh well it's not good enough Never again will I use Justidiots Deliveroo and Uber eats are 100% better no food thefts and they actually get your address correct as when I had to re order via Uber they got it here in fast time with no issues

Extremely poor service don't use. Ordered a meal it never came.just eat Asked to take a photo of meal as it didn't come I couldn't because I never received it. Refund declined. Absolute disgrace

I am not happy with the just eat they open my account then they close my account for no reason and when I email them why u close my account they donot get back to me so bad in deliver food Uber is good so people always order from Uber that is good just eat is $#*! bez the owner is from India that why always order from Uber it will help u Uber give u refund back just eat never give u

I swear to God in heaven I said to myself I don't want it to get to these. You know out of all vendors JUSTEAT is the worst, they are fulI of $#*! and horrific manners, I don't know why they treat people like these.it's not the first time justeat will refuse to refund me what some restaurant refuse to deliver i mean its just the right thing to do. I ordered McDonald's from that God forsaken Charlton branch, they got all my order wrong, not even one is right and I spent £55 including delivery, am crying right now. I contacted them and they ask for photograph am like for what?, why don't you investigate the driver am sure you guys are in contact with eachother even thought we can't call you. I swear as I cry my eyes out because am hurt, My God in heaven Will deal with them as they have cheated me off my money and food, your company will be cheated, thieves will Rob them, they will fall into wrong hands and all of them working behind will never have a good 2023 and years to come, if they refuse to refund my money and turn good. Jesus will forsake them by God's grace they will be forever closed down and no one will ever hear of them ever again. IJN Amen.

We are all to quick to review a provider but just eat is the service and provides inadequate drivers