Just Eat

Order 553 351 443 I can see they just about hire anyone at Just eat,
Drivers are rude, telling me to hurry up and be quick about it, even shouting aggressively at me Ringling multiple door bells on the system. Absolute joke, I gave him the wrong dorr code by mistake as i was distraught at this point, he screamed "NO! WRONG CODE!" at me, was basically having a shouting match with this driver because i decided i dint deserve to be spoken to like a piece of rubbish in his way, he backed off after he realised I wasn't going to stand there and be spoken to like this, incredibly rude, I deal with the general public during work hours, i wound n t dare speak like this, disgrace Date of experience: 06 April 2025

I ordered food from McDonald's for over £20. When the courier arrived, he had someone else's order in his hand. I told him it wasn't mine and gave it back.

About 15-20 minutes later, he returned with my order, but the bag was open, the burgers were unwrapped, the fries were spilled, and everything was extra cold.

I contacted Just Eat, and they said they would compensate me with £10. I received an email stating that they had processed the refund and that it would arrive in my account within 5-7 days.

It's been 3 weeks, and I still haven't received the refund. When I reached out to them again, they told me that, according to their system, the case is solved.

The worst customer service I have ever experienced do not use this site ordered a pizza it was burnt to a crisp uneatable complained and just eat refused to do anything about it

On a number of occasion's, my order keeps being sent to a different part of town. My address is correct, this is a system error. Which started happening after they updated their site.

On this occasion the, the driver was lovely he looked up where I actually lived and delivered my order. Unfortunately it was stone cold. I requested a cold food refund which was denied.

This isn't fair to me the customer, the driver and the restaurant.

I made an order for collection. It was accepted. When I went to pick it up the restaurant didn't exist. Just Eat refused to help or issue a refund 'in alignment with their policies'. Apparently their policy is that it's okay that I blatantly got scammed as long as they get their cut of it.

I am absolutely disgusted with the appalling service from Just Eat. They completely failed to make any attempt to contact me, and I never received my order. They refused to refund.

I urge everyone to avoid using them for delivery. I am currently in the process of claiming a refund through PayPal, and I will be reporting Just Eat to Trading Standards for what I believe is illegal behaviour. Their customer service is a joke. The only way to contact them is through their useless website email, which is no help whatsoever.

Our work ordered £100 worth of food via just eat from MacDonalds after nearly 2 hours we were told they could not fulfill the order we then had to battle to get a refund

For years I've been using just eat. It all used to be good experiences however something has changed in the recent months I've had multiple issues where I've ordered food and delivery drivers have refused to accept the order in an attempt to find ones more local or better paying ect well here I am now after ordering my food an hour and a half ago and once again the driver has not yet been assigned if this was a one off id be ok with it however it's too frequent I think this is will be my final time using the app terrible service terrible to get to contact the company to discuss your issues they don't care about the customers anymore avoid…..

My food was not delivered. I ordered food today from just eat. On checking the app it says food was delivered but I never got the food

Second time they've taken my money, I'm disabled and rely on online shopping. JustEat and Asda Rochdale stole my money twice. It's hard to get my money back from them despite showing photos of my order, saying they are closing my complaint down within 2 hours. Do not believe the TV adverts, all lies to lure you in to buying from them, I wonder why? 8 items ordered and 5 missing yet took my money then treated me like I was the thief 😔

I ordered a coffee and iced drink, the ordered arrived an hour after the order being placed. The coffee and iced drink arrived cold and melted, in addition to this spilt over the other two items in the bag.
The driver confirmed there was a problem with the app which delayed him so much and apologised for what happened. The customer service team are completely incompetent, they didn't offer any goodwill gesture and to add insult to injury didn't look into the complaint. I have now deleted my account with them, they are cowboys and ripping people off.

So ordered some groceries through Just Eat, two items didn't arrive so obviously asked for a refund and got this reply...not sure what enquiries they made but a warning to everyone, if stuff is not packed or delivered they will say they cannot offer a refund so I appear to be out of pocket...won't be using them again...

My Just Eat order did not arrive. Just Eat is refusing to refund, and will not explain the grounds for their refusal to refund. I have engaged with them via Chat, email and by calling their "partner helpline" as the customer call option plays a "go to the app" message and then cuts you off. I am housebound and cannot get out to find alternative food. I am tired, hungry, very stressed and have had my pocket picked by them. Their customer service is appalling and the phrase "morally bankrupt" keeps popping into my head.

I placed an urgent order with nappies and wet wipes for my disabled son. After i got the confirmation they send me a message saying the nappies arr not in stock and they will send me only the wet wipes. I have tried to cancel the order because i didn't want ony one item and i couldn't. There's no button for complains or cancellation. Poor quality service. I delete my account and never come back!

Cold food and missing 4 items. No refund or even credit given. Disgraceful customer service. Terrible, do not give you money to these people. Deleting app. Will never deal with them again.

It's a good thing I don't order on their app. This is what I saw when I called into a busy pizza restaurant. Do 'Just Eat' EVER check on hygiene standards? The smell of the bag was incredibly greasy and horrendous! I hope they don't use the same one for vegetarians food too! Please note, I would happily have added the requested proof of purchase, if I'd have purchased from just eat. As you can see from my review, though, I was buying in person and the dirty bag was on the counter awaiting collection from a courier. It WAS collected, and filled with a customers order, a few minutes after I took the photo.

TERRIBLE customer service! I approached them via email extremely politely to request an £11 refund back from the fact they took it from my account but no order arrived. After TWELVE unhelpful emails and numerous screenshot evidence, I was then actually blocked via emails! When I email for an update on my refund it tells me 'sorry but our systems show your case is resolved'!? How on earth can it be resolved when no one has actually helped & I've lost £11? Each of my emails were extremely polite & I even thanked them each time & apologized for the inconvenience. The two unhelpful ladies are named in the screenshot attached. One or both of them whom so sadly blocked me from asking so respectfully for a rightful refund 😔. Also another screenshot of just how much we used to order from them for all the office staff. How absurd.

If I could give zero stars, I would do appalling food, with no taste and bones in the duck according to just eat they did nothing wrong. They didn't prepare the food themselves and different shops have different ways of preparation. Never mind the fact that myself or my disabled daughter could've choked

OMG, I didn't think customer service could be this bad. And I can see here I am far from being the only one! The order page informed me that my delivery would be within 30-40 minutes (the restaurant was a mile away). This kept getting pushed back as they said they were 'locating a driver'. After an hour and a half I called the restaurant, who told me that Just Eats had delivered my order to the wrong address. Half an hour later a driver showed up with a small (and now stone cold) package, and said there was nothing he could do other than show me how to lodge a complaint through my phone, which I did. Six days later I received an email asking me to provide 'photographic evidence' that I had not received my order! No joke! And when I asked them to tell me what their refund policy was they replied that they 'cannot discuss Just Eats' internal policies'!?!