Just EatReviews 173

My Just Eat order did not arrive. Just Eat is refusing to refund, and will not explain the grounds for their refusal to refund. I have engaged with them via Chat, email and by calling their "partner helpline" as the customer call option plays a "go to the app" message and then cuts you off. I am housebound and cannot get out to find alternative food. I am tired, hungry, very stressed and have had my pocket picked by them. Their customer service is appalling and the phrase "morally bankrupt" keeps popping into my head.

Second time they've taken my money, I'm disabled and rely on online shopping. JustEat and Asda Rochdale stole my money twice. It's hard to get my money back from them despite showing photos of my order, saying they are closing my complaint down within 2 hours. Do not believe the TV adverts, all lies to lure you in to buying from them, I wonder why? 8 items ordered and 5 missing yet took my money then treated me like I was the thief 😔

I ordered a coffee and iced drink, the ordered arrived an hour after the order being placed. The coffee and iced drink arrived cold and melted, in addition to this spilt over the other two items in the bag.
The driver confirmed there was a problem with the app which delayed him so much and apologised for what happened. The customer service team are completely incompetent, they didn't offer any goodwill gesture and to add insult to injury didn't look into the complaint. I have now deleted my account with them, they are cowboys and ripping people off.

Set of robbing scumbags, I have taken this to consumer rights.
My husband ordered a kfc today for 5.30 before he went out.
I came home and the food arrived 15 minutes late and was flat cold and only an 8 piece boneless bucket meal to feed a family of 4
I complained to Just Eat, little did I know that my husband had ordered the 8 piece in error instead of the 12 piece but the fact remained that the food was freezing cold.
I had to REHEAT CHICKEN to feed my family.
Over 2 hours later just eat contacted me for PHOTOGRAPHIC EVIDENCE and because I couldn't they refused to resolve the matter...
Stay away from this bunch of thieves.
I have deleted the account and will be dealing with this legally as they have breached consumer rights.

This is the response I got.

Robelin Coronel (Just Eat UK)
22 Mar 2024, 20:33 GMT
Hi,
I'm sorry you weren't happy with your recent
Order (*******)
We take these things very seriously, so when
There's something wrong with an order, we
Always ask customers to send us a good-
Quality photograph. This allows us to look
Into things in more detail.
As you're unable to send us a photo, we
Won't be able to look into this any further on
This occasion.
Thank you for your understanding and for
Getting in touch with us.

So ordered some groceries through Just Eat, two items didn't arrive so obviously asked for a refund and got this reply...not sure what enquiries they made but a warning to everyone, if stuff is not packed or delivered they will say they cannot offer a refund so I appear to be out of pocket...won't be using them again...

Ordered food that arrived burnt. I'm 20 weeks pregnant so need to be careful especially with burnt food. We contacted the restaurant and they said since just eat took our money we are to get a refund through them. My husband spoke to 3 people, 1 being the team leader. Even though we sent through photo evidence they said due to their policy they cannot refund us. I read the policy and they could refund or give a credit note but they did not want to do this. I've now deleted the app and would rather use Uber eats. Customer service is just disgusting and yet they're suppose to have a big name. Will be voicing this to friends and family as don't want anyone to go through what we've been through

My shopping been delivered to someone else and they refuse giving me my money back,just Stealing money!

Customer service of Just eat is complete disgrace. We ordered takeaway, one of the meal was chicken drumsticks which were rotten, smelly and that's why not possible to eat. We sent a prove to Just eat and request for the refund. The answer was. You will not get the refund, instead you should write a bad review for a restaurant... Yes I will do that together with a bad review for this joke of a company

Pathetic prices, cost 2 times as much as actually being in the restaurant,Iceland is right by my house,if I order from Iceland on justeat everything on justeat cost 2times as much plus that want a dumb 4 quid to deliver the food lol get fuct robbing scum bags

TERRIBLE customer service! I approached them via email extremely politely to request an £11 refund back from the fact they took it from my account but no order arrived. After TWELVE unhelpful emails and numerous screenshot evidence, I was then actually blocked via emails! When I email for an update on my refund it tells me 'sorry but our systems show your case is resolved'!? How on earth can it be resolved when no one has actually helped & I've lost £11? Each of my emails were extremely polite & I even thanked them each time & apologized for the inconvenience. The two unhelpful ladies are named in the screenshot attached. One or both of them whom so sadly blocked me from asking so respectfully for a rightful refund 😔. Also another screenshot of just how much we used to order from them for all the office staff. How absurd.

Awful service!
Ordered delivery which turned up completely wrong and inedible! Resturant accepted responsibility for the mistakes made but after putting in a request for a refund, and waiting almost a week for a reply, I was told that I wasn't entitled to a refund! £28 gone! I WILL NEVER USE JUST EAT AGAIN! Robbers in disguise! No wonder they can afford ads with big celebs! They unfairly keep your money!

I was report to just eat DISSAGRE PLEASE DONT REFUND MONEY TO 2 ORDER ******* and ******* just eat replyed to my email and told me we not refund money dont worry. But still just eat refund money to costumer. How you return money with out my permission? Why not listening to restaurant partner?

I ordered quite a large shop from Asda through Just Eat.

My fruit juices, bread, naan bread, milk bacon and ready meal were delivered. Unfortunately the four bottles of Prosecco, expensive razor blades, two bottles of lemonade and a tub of butter were missing from the delivery. This all amounted to £75.

Just Eat are refusing to refund me. In my opinion, this is fraud / theft and they think there is no issue with that!

I can't afford to pay for the goods again and feel abandoned and completely ripped off by Just Eat.

This may sound cynical but it's strange how the cheaper everyday items made it to me, yet the dearer items didn't.

I will not be using them again. I'll be sticking with Uber Eats who have never let me down.

I placed an order which never arrived and I am being told there is nothing going to be done about it?! After numerous calls with the driver/courier giving him directions and even alternative addresses I was told he was going to leave my delivery on a street which was a mile away from my house!

Not only have I had the worst experience ordering, I then get no help from customer service, needless to say I will never order through Just Eat again and will advising others not to either.

Their website decided to change my delivery to collection but I had no car! Restaurant cancelled but Just Eat refused refund! They are crooks. Avoid at all costs!

You'd better hope nothing goes wrong with your order because if it does you will end up paying for no food. Just Eat will refuse any refund. Almost £70 spent for no food. They offered a goodwill gesture of £33 credit to spend with them. Scammers. If I could give a negative star I would.

Absolutely useless.
Time just kept changing and a confirmed time of 45 minutes just kept changing until it was two hours later and I cancelled it. Whole family hungry…. Terrible!

If I could give zero stars, I would do appalling food, with no taste and bones in the duck according to just eat they did nothing wrong. They didn't prepare the food themselves and different shops have different ways of preparation. Never mind the fact that myself or my disabled daughter could've choked

I order fish and chips but didn't get any food I was told that they had no drivers. Would go to these again

Money is taken and food is not delivered … simple
Mine was marked as delivered whilst I stood at the door on a rainy night with no one in sight… impossible to raise a concern and then no reply to e mail, but they have your money… beware