Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
The risers and handlebars worked out great. I love the look of them and the fit on my 2019 Heritage Softail Classic 114. Thank you so much!
The wrong part was initally sent. I called customer service and made things right 100%. It was a great experience from ordering to returning part.
Part was in stock, fairly priced and delivered when it was promised.
Part with readily available. Shipping was made immediately received in a matter of days. Excellent service
Shipped fast, received packaged in good condition. Installs easy, bike specific with oem handgaurds. Works great for those longer hwy trips, relieves the hand.
I bought thousands of dollars in parts. I think I deserve some shares in the company lol
It was good until I had to do this I just wanted to check out
I was looking for a replacement front wheel. While I was looking through the site seen the pop up to txt for help. They referred the wheel I needed. Fits the way they said. Direct bolt on just had to put my rotor on, & mount & balance the tire.
Latest purchase was cool weather riding gloves, for occasional spring and fall riding. Found a quality glove at a good price with good customer reviews. Product shipped and was received in just a few days.
The tire is great they sent me a two year old tire though and they only last 5 years so I'm not thrilled about that
Only complaint I have is that there's a 5% military discount and other ways to get 10% off. Heck, at least make the military discount the same as for signing up for email and text alerts. IMHO, if new account creators and those who sign up for email and text alerts get 10% off... Military discount should be 15% or 20%...certainly not less than the 10% anyone can get. Shows lack of respect and support.
Headlight was occasionally dimming while riding was the start for a couple months. Then recently the Battery wasn't holding a charge, diag was throwing codes about O2 and low voltage. Tested the pins that went to the voltage regulator from the stator to find out that the Regulator was probably the issue.
Easy to install, plugs were in the right spot. The clamps that it came with are something left to be desired as they are just some plastic piece.
My order arrived quickly and in great condition. I love my helmet, and would order from you again. Happy customer.
I needed to know a few things about a product I bought. Very knowledgeable about all aspects of motors to floorboards
Got my tires within only a couple days! Super fast shipping!
As an RPM/Riders Preferred member the two day free shipping is nice, however it's more like 4 in my experience being that it takes 2 days to ship
I haven't installed the new tires yet, but they arrived in 1 day! So sad that the Iowa store has closed, but the next day delivery has filled that gap a bit. Thanks J&P, from a 20+ year customer.
Arrived early and as described. Good stuff. Thanks.
Great to work with there shipping is on time thanks that hard to do for most companies
I've been looking for a really nice set, these are beautiful work great.typed what I was looking for in the search bar alot came up great selection. They came the next day very happy will use you guys again...Thanks
Your website sucks but your customer service was very helpful.
I placed the order with J P cycles but for some reason my order was cancelled. I sent an email to J P Cycle asking why my order was cancelled and I never got a response
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor