Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Got my Bassani exhaust and K&N air filter system quickly, Had it all installed and running 24 hours later. My scooter is a HD FXDRs 114!
Total 100% great experience in every regard.
Thanks, J&P!
Quick shipping great price excellent selection of parts
Love it the ease, and navigation. The experience was amazing I was able to found what I was looking for without any issues. The price of stuff is pretty fair.
Received the wrong part. Part was not what I ordered
Ordered online, came in a timely manner. Nice purchase price
Order came quicker than expected. Price was very good.
I ordered the wrong part for my bike and they helped me identify the item I needed and worked with me on the return. Everyone I spoke with was very helpful and ensured that I was satisfied with my experience.
They have quality parts and accessories for most all bikes and for builders, one stop shop
Everything was good. The only issue I have was I bought what I thought were gaskets for my new exhaust and it only had 1 in the package. This was correct but the part page seemed to mislead me to believe it was 2. Probably me not reading thoroughly enough. The Vance and Hines short shot exhaust are great and the sidici helmet is as described. I will continue to shop with J&P in the future and appreciate the first responder discount they offer.
Received my product. Good price, good quality. Speedy delivery.
Order arrived on time and was shipped out quickly, overall experience was very good. I will definitely be ordering from J&P Cyles again.
Found exactly what I was looking for. Web site easy to use.
Ordering was easy. The item came early and was packaged securely.
I realize JP can't control transport time, but it took 7 days from the day I placed my order to the day they shipped it. When the product arrived, the chrome was pitted and poor quality.
This is my first bad experience with JP generally very satisfied.
Easy transaction great price. JP has their shit together.
Easy to order! But the free shipping used UPS/USPS Sure Post and the package took 10 days to arrive - after sitting in the Memphis post office for 2 days!
I love the way they look and of course the way they sound. I know what they sound like I can't wait to put them on.
I will never order online again. Cheap crap poor fit
The personnel you have for chatting, to ask questions, was a big help. They gave me the correct answers very fast. They were making decisions, as though they were buying the parts for their bike. Thanks
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor