Online Superstore for motorcycle parts for Harley, GoldWing, V-Twin, & Metric bikes.
J&P Cycles enjoys a strong reputation for its extensive product selection, competitive pricing, and reliable shipping, with many customers expressing high satisfaction with their overall shopping experience. The company’s customer service is frequently praised for its responsiveness and effectiveness in resolving issues, such as shipping delays or product discrepancies. However, some customers have reported concerns regarding order fulfillment, including items shipped separately and occasional product fit issues. Despite these challenges, the general sentiment remains positive, with customers appreciating the ease of navigation on the website and the overall quality of the products offered.
This summary is generated by AI, based on text from customer reviews
Awesome ordering, packaged very well and mostly the correct part and along with fast delivery so no down time, I recommend J&P for all your needs.
When I got my order the slip on mufflers did not mount the way my old ones did. After calling Customer Service Karl checked out the pics I sent him and he sent me the directions for installing them with the parts supplied and they fit like they were made to.
Helpful professionals, they treat me like I'm special and go out of their way to assist.
There were multiple emails updating me on the shipping process. Letting me know at every interval what was going on with what I bought! It was nice to be kept in the loop.
Very happy with the customer service the product they was delivered sooner than I was told
So far so good. Bike just got back from the shop. So I'll ride and test it out
Quick and easy Easy ordering-great price and fast delivery
I knew what I wanted and as usual the process was very easy and quick. This is why I always buy from J.P.Cycles never had a problem. I called later for another bike I have and Dan was up on everything and helped me with all the products to finish my lighting.
Aaron was helpful and the price was great! They are always friendly and knowledgeable.
ALWAYS EASY TO SHOP AND GREAT PRICES
Sofia@ ext 247 was awesome to deal with, very knowledgeable very helpful and very professional you need more people like her on your team and she should be a great example to all of your employees. I'm a shop and a first time buyer and thanks to Sofia JP cycles is my new go to for all my motorcycle needs.
Thank you Sofia for all your help and support with finding my hard to find parts. Thanks to you and you alone l am now a JP cycles customer. She is a testament on how everyone in your company should conduct themselves.
Again thanks Sofia@ ext 247
Regards
Harry
Harry's Hotrod Garage
Shipping was top notch! 2 day shipping was 2 days this time not 3 like the last couple orders and always good products.
Love JP cycles always has everything I need. I run a small business at home as well as using it for my personal motorcycles. Always happy with JP Cyles.
Quick and easy very simple great products 👌 will order again
Site is hard to use. I need more parts but it was too hard to move around. Went to another vendor for the rest.
I have great confidence when buying from J&P that I will get what I ordered and can return it with no issues if it isn't right. That's confidence I have had for 25 years dealing with J&P even before ordering on the internet when we had to call in on the phone. Great company
Fast Shipping! Great Packaging! Everything Perfectly Awesome!
Quick and easy! Fits well after changing out cheek pads. Very happy with this helmet.
Always great with J&P! On my 31st Harley since 1984 and never had a problem with them.
Cody C. Was very nice over the phone and helped me out with the questions I had to complete my order.
Answer: Thats always the case with them! They dont tell you its out of stock unt after you place the order and find out yourself
Answer: We are having trouble understanding your question. How may we help you?
Answer: DONT ORDER FROM J&P CYCLE THEY DONT DESERVE OUR BUSINESS. Try Dennise Kirk they generally have it in stock and ships the same day. They sell everything.
Answer: They will tell you call ups... won't take any responsibility for it! U wonder why they don't show your order history confirmation.
Answer: Rick, it definitely depends on the exhaust manufacturer. On our website, we do have some videos or sound clips under the product description. Otherwise, we would refer you to the manufacturer's website for sound clips. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Rob, I apologize you have not received an answer here. I would like to make sure you have been taken care of. Please email me at socialmedia@jpcycles.com attn. Sitejabber and include your order and or customer number and I would be glad to help. Thank you for choosing J&P Cycles and have a great day on 2 wheels.
Answer: Robert, I apologize for the delay in responding. Can you provide the order number? I would like to check and see what happened. As far as fitment, it is given to us my the manufacturer.
Answer: Hello Sebastiano, Currently we do not have that sissy bar in stock, we would have to order it in from our distributor. The current lead time is listed at about 8-10 business days to receive the item. As for the material, I do believe that it is a synthetic leather material but I cant find a direct answer to that on Cobra's site so I am not 100% sure.
Answer: Hello Bill, The return address is as follows... 501 Industry Rd. Suite 400, Louisville KY 40208. You will just want to make sure that your RMA# (Return Merchandise Authorization Number) is clearly written on the box if you could please. This will help expedite the process once it reaches out warehouse. Thank you for your inquiry, -Kirk- Social Media Support Supervisor