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Joss & MainReviews 1,338

2.8

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

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North Carolina
1 review
0 helpful votes
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So far my order process was quick & easy, esp with free shipping. Already waiting on package!

Date of experience: November 8, 2014
Utah
1 review
1 helpful vote
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I thought their was quite a diverse amount of merchandise. I would recommend it to friends. There were many unique things that you otherwise wouldn't find any other place. Some things seemed pricey. You had to look for the sales and deals. I enjoyed to variety and colors.

Date of experience: November 7, 2014
Canada
1 review
0 helpful votes
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Love the product but it was very slow getting here and the tracking was very nearly useless.

Date of experience: November 6, 2014
Washington
1 review
1 helpful vote
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Love the products and the service is fast! Thank you!

Date of experience: November 5, 2014
South Carolina
1 review
1 helpful vote
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I love joss $ main
November 4, 2014

I love joss $ main. Perfect experience buying and returning. She issued full refund and a return label. Awsome service. Girls name was Nicole!

Date of experience: November 4, 2014
Connecticut
1 review
0 helpful votes
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There needs to be a search site button. Also, a banner I wanted to purchase was unavailable because it "ended" yesterday. I would have bought more if that darn clock didn't keep counting down the minutes before my cart would close.

Date of experience: November 2, 2014
Texas
1 review
0 helpful votes
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Love this website
October 31, 2014

Love this website. Have purchased many lovely things over the past year or so. Everything is top quality and ships with amazing speed. Have never returned a single item! Shop Now!

Date of experience: October 31, 2014
Ohio
1 review
0 helpful votes
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Love Joss and Main
October 31, 2014

Love Joss and Main. Beautiful pieces you won't find at the Home Improvement store and nobody else will have it. Great finds at Great, Great prices!

Date of experience: October 31, 2014
Oregon
1 review
1 helpful vote
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Great variety, interesting concept, wonderful customer service

Date of experience: October 31, 2014
Washington
1 review
0 helpful votes
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Love this site, lots of reasonably priced things, the quality of products is consistent, and easy site to use. Customer service is outstanding. Love it!

Date of experience: October 31, 2014
Canada
1 review
0 helpful votes
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I absolutely love everything. Quality items, reasonable prices, very good delivery service. I always find something I am interested in.

Date of experience: October 31, 2014
GB
1 review
1 helpful vote
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This customer service of Joss and Main is incredible. I had several issues with my orders and unlike some other websites, the customer service at Joss and Main was top notch. I will say that I have ordered three products and have had issues with all three. I was told that this is very unusual. I am not sure if this is true or not, but I will say that customer service resolved the issues quickly. I wouldn't say that the quality is top notch, but the price/quality ratio seem dead on. As always, I would recommend that you comparison shop to get the best price. I found some things that were cheaper on J & M than they were at Overstock.

Date of experience: October 30, 2014
Louisiana
1 review
7 helpful votes
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For the second time this year, Joss & Main has failed to deliver my order. This is very disappointing, as I invest a fair amount of time on the site picking out things for my home. In both instances, the transaction was completed and the item was supposedly shipped. I have doubts here, as the shipping label and UPS tracking number were assigned, but in the first instance the item was "damaged" during shipment and in the second it was "lost in transit." I was given a refund, but was still extremely frustrated. If these were truly shipping errors, then why was Joss & Main responsible and not UPS? There's something fishy going on here.

Date of experience: October 29, 2014
North Carolina
7 reviews
27 helpful votes
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I"ve made 2 purchases with Joss and Main - both items looked great... online. The first item was a piece of junk so I returned it. The second was a $660 chest that turned out to be pressboard and one of the hinges had ripped right out of the side! I have one more order that I have already placed, but I"m expecting I will have to return that too! Don't order from Joss and Main unless you like really expensive trash!

Date of experience: October 28, 2014
Florida
1 review
2 helpful votes
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I would like to think Joss & Main took my previous review seriously. Since, each item now includes a separate entry to describe assembly required, including estimated time! YES. The confirmation includes estimated delivery date and tracking! YES. As a result of the improved changes, I ordered again. It is nice to patronize a company that improves based on customer feedback.

Date of experience: October 28, 2014
Tennessee
1 review
0 helpful votes
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The easiest way to shop
October 26, 2014

The easiest way to shop. Only takes a few seconds. I will be shopping here much more in the future.

Date of experience: October 26, 2014
Washington
1 review
2 helpful votes
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At first I as skeptical about this site... they advertised a coupon to receive 10% plus free shipping. It gave me the 10% off, but not the free shipping. But their customer service was SO easy to work with and accommodating! My dresser was damaged in shipping. I had them return it and send a new one, which was also damaged. But they immediately gave me several options to resolve this and let me choose what I was happiest with. I ended up getting the piece at a great discount without having to do battle. The only thing they need to change is their shipping company.

Date of experience: October 25, 2014
New Jersey
1 review
1 helpful vote
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I am remodeling our bathroom and had already picked out the faucets. I was going to order them from another plumbing web site. I found them here on Joss and Main for less. I have ordered many items, ranging from art work to furniture, and have never been disappointed. If there was an issue with anything I had purchased, it was addressed and resolved quickly. Their customer service is fantastic. I shop with confidence on this site.

Date of experience: October 25, 2014
Maryland
9 reviews
4 helpful votes
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This is one of the best new sites around. Beautifully put together. Quality and savings are outstanding. The shipping is very fast. I also like the way the site works and especially the checkout process. It is new and different and much easier.

Date of experience: October 23, 2014
Washington
1 review
1 helpful vote
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This site is amazing!
October 22, 2014

This site is amazing! It offers huge savings on designer lighting, furniture and home decor. I recently purchased a pair of sconces that were $150 less than full retail in a local store and an online source.

Date of experience: October 22, 2014

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
+59