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Joss & MainReviews 1,338

2.8

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

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Connecticut
1 review
0 helpful votes
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Wonderful site
November 26, 2014

Wonderful site. Vast collection of quality items for many tastes; affordable too! I will continue to shop Joss and Main.com to find more treasure!

Date of experience: November 26, 2014
District of Columbia
2 reviews
2 helpful votes
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I have loved every thing I ever bought from Joss & Main. I highly recommend them.

Date of experience: November 26, 2014
North Carolina
1 review
3 helpful votes
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I thought this might be a pretty cool membership furniture site. Like gilt.com for clothes, they feature new daily sales for furniture, divided by styles. However, I found that, while they featured new furniture styles daily, the furniture was essentially the same -- repackaged and rotated under different headings. For example, the same cabinet would appear in dozens of "new" sales: industrial, set the trent, contemporary. This would continue for months, probably until they unloaded the stuff. If it didn't sell under "contemporary," their marketing people would move the cabinet under to "industrial" the following week. So... decent prices. The furniture is fair, not great. The selection is redundant -- very little new stuff appears on a weekly basis.

Date of experience: November 26, 2014
Canada
1 review
0 helpful votes
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There is no real value to this site. Prices are inflated. Beware.

Date of experience: November 25, 2014
California
2 reviews
1 helpful vote
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Items were explained fully and easily. Prices are excellent. Look for many years of using these utensils.

Date of experience: November 25, 2014
Michigan
1 review
1 helpful vote
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Love this website!
November 24, 2014

Love this website! Always happy with the quality of the items purchased.

Date of experience: November 24, 2014
Arizona
1 review
0 helpful votes
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Colors and details have always been exactly as shown. Very happy with everything.

Date of experience: November 23, 2014
New Jersey
2 reviews
0 helpful votes
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Although I haven't received my order (I just clicked to buy!) I can say this: I know I will be very happy with my purchase. I have purchased from Joss and Main before. The products are of excellent quality, distinctive-one of a kind. I love just browsing the site-but I love it more when I can buy a piece especially one I missed out on the first time I saw it! It's great to be able to find pieces like these right from your home. Time saved is money saved. Much appreciation to Joss and Main! See you again soon!

Date of experience: November 23, 2014
California
1 review
1 helpful vote
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This is my second order
November 23, 2014

This is my second order. So far, so good! I just wish it had a search window. I don't always have time to browse.

Date of experience: November 23, 2014
Georgia
1 review
2 helpful votes
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I have been looking at and admiring Joss and Main's merchandise for quite a while. There has never been a doubt in my mind that I am looking at top quality. I know that I will continue looking because I will surely find something that I love and want to order.

Date of experience: November 23, 2014
California
1 review
3 helpful votes
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I have been a loyal customer of Joss & Main for about 2 years now. I have a 5,000 sq. Ft. House and have purchased about 35 items from this seller, from furniture to decor, you name it. I am so happy with every one of my purchases. Great quality, unique products, decent pricing. The great thing about their site and app is that everything is curated, meaning someone goes in and organizes best picks in various design categories for you. Being a mom with toddlers, I'm so grateful that this saves me a gazillion trips to tons of furniture stores around town.

The best thing about Joss & Main, besides its offerings, is their customer service! I have never seen such A-1 class service. There were a few times when an item arrived damaged or broken and they replaced the item free of charge, free shipping, everything... and I didn't have to return the broken item. One time, there was an error in my order on their side and they gave me a full refund, including shipping costs. Everytime I call, I always get to talk to a professional, friendly, empathetic, English-speaking customer service rep. I wish every company in the world had great customer service like these guys. That's one of the main reasons I can trust this seller and why I keep coming back to them! Wholeheartedly recommend Joss & Main, my favorite home furnishings/decor store!

Date of experience: November 21, 2014
Indiana
1 review
0 helpful votes
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Great site
November 20, 2014

Great site. Lots of options and good prices, wished the shopping cart didn't expire so soon. But overall I enjoyed it.

Date of experience: November 20, 2014
South Carolina
2 reviews
0 helpful votes
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I love this company.The quality of their merchandise is an exceptional value and the items are unique.

Date of experience: November 19, 2014
Florida
1 review
1 helpful vote
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Good site nice items
November 19, 2014

Good site nice items.
I don't like that the prompt to ask for your email constantly.
I will still use them again.

Date of experience: November 19, 2014
Illinois
1 review
0 helpful votes
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I LOVE shopping with Joss and Main. I have never been disappointed with any of my purchases and I always am checking out what is new.

Date of experience: November 19, 2014
Illinois
1 review
2 helpful votes
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The quality of their products is a big hit or a big miss. I've gotten a few things that exceeded my expectations, while others were so cheaply made that I returned them even though it was a huge hassle because they were big/bulky... hard to repackage and I had to arrange pick up from UPS. I was tempted to keep them because I didn't want to go through all that, but one item in particular was so bad that I just couldn't keep it because of principal. It was a $350+ (Tipton) sideboard that was made of 1/4" thick pressed wood. The color shown was an antique white, but what arrived was more in the yellow category, and there were 3 paint drips so thick that I could break them off. Customer Service won't hear about the lack of quality because it's in the eye of the beholder. I understand that, but when you pay for shipping both ways and then UPS pick up, it's made me very leery of buying anything else.

Date of experience: November 17, 2014
Illinois
2 reviews
1 helpful vote
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This is my first time ordering merchandise from Joss & Main. The experience has been delightful thus far. Looking forward to receiving my awesome piece of jewelry!

Date of experience: November 16, 2014
California
1 review
1 helpful vote
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Love this site!
November 16, 2014

Love this site! Couldn't have remodeled my house and made it look so pulled together without them! Creativity and pairing of products makes it easy and fun!

Date of experience: November 16, 2014
North Carolina
1 review
2 helpful votes
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Beautiful site, easy to navigate, quick check out. Joss and Main offers curated home decor items at reasonable prices. Good for gift shopping or decorating.

Date of experience: November 13, 2014
New Jersey
1 review
18 helpful votes
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I tried to get into this website and was asked for my email address. Why? I just wanted to browse! Very annoying

Date of experience: November 11, 2014

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
+59