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The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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Wonderful site. Vast collection of quality items for many tastes; affordable too! I will continue to shop Joss and Main.com to find more treasure!
I have loved every thing I ever bought from Joss & Main. I highly recommend them.
I thought this might be a pretty cool membership furniture site. Like gilt.com for clothes, they feature new daily sales for furniture, divided by styles. However, I found that, while they featured new furniture styles daily, the furniture was essentially the same -- repackaged and rotated under different headings. For example, the same cabinet would appear in dozens of "new" sales: industrial, set the trent, contemporary. This would continue for months, probably until they unloaded the stuff. If it didn't sell under "contemporary," their marketing people would move the cabinet under to "industrial" the following week. So... decent prices. The furniture is fair, not great. The selection is redundant -- very little new stuff appears on a weekly basis.
There is no real value to this site. Prices are inflated. Beware.
Items were explained fully and easily. Prices are excellent. Look for many years of using these utensils.
Love this website! Always happy with the quality of the items purchased.
Colors and details have always been exactly as shown. Very happy with everything.
Although I haven't received my order (I just clicked to buy!) I can say this: I know I will be very happy with my purchase. I have purchased from Joss and Main before. The products are of excellent quality, distinctive-one of a kind. I love just browsing the site-but I love it more when I can buy a piece especially one I missed out on the first time I saw it! It's great to be able to find pieces like these right from your home. Time saved is money saved. Much appreciation to Joss and Main! See you again soon!
This is my second order. So far, so good! I just wish it had a search window. I don't always have time to browse.
I have been looking at and admiring Joss and Main's merchandise for quite a while. There has never been a doubt in my mind that I am looking at top quality. I know that I will continue looking because I will surely find something that I love and want to order.
I have been a loyal customer of Joss & Main for about 2 years now. I have a 5,000 sq. Ft. House and have purchased about 35 items from this seller, from furniture to decor, you name it. I am so happy with every one of my purchases. Great quality, unique products, decent pricing. The great thing about their site and app is that everything is curated, meaning someone goes in and organizes best picks in various design categories for you. Being a mom with toddlers, I'm so grateful that this saves me a gazillion trips to tons of furniture stores around town.
The best thing about Joss & Main, besides its offerings, is their customer service! I have never seen such A-1 class service. There were a few times when an item arrived damaged or broken and they replaced the item free of charge, free shipping, everything... and I didn't have to return the broken item. One time, there was an error in my order on their side and they gave me a full refund, including shipping costs. Everytime I call, I always get to talk to a professional, friendly, empathetic, English-speaking customer service rep. I wish every company in the world had great customer service like these guys. That's one of the main reasons I can trust this seller and why I keep coming back to them! Wholeheartedly recommend Joss & Main, my favorite home furnishings/decor store!
Great site. Lots of options and good prices, wished the shopping cart didn't expire so soon. But overall I enjoyed it.
I love this company.The quality of their merchandise is an exceptional value and the items are unique.
Good site nice items.
I don't like that the prompt to ask for your email constantly.
I will still use them again.
I LOVE shopping with Joss and Main. I have never been disappointed with any of my purchases and I always am checking out what is new.
The quality of their products is a big hit or a big miss. I've gotten a few things that exceeded my expectations, while others were so cheaply made that I returned them even though it was a huge hassle because they were big/bulky... hard to repackage and I had to arrange pick up from UPS. I was tempted to keep them because I didn't want to go through all that, but one item in particular was so bad that I just couldn't keep it because of principal. It was a $350+ (Tipton) sideboard that was made of 1/4" thick pressed wood. The color shown was an antique white, but what arrived was more in the yellow category, and there were 3 paint drips so thick that I could break them off. Customer Service won't hear about the lack of quality because it's in the eye of the beholder. I understand that, but when you pay for shipping both ways and then UPS pick up, it's made me very leery of buying anything else.
This is my first time ordering merchandise from Joss & Main. The experience has been delightful thus far. Looking forward to receiving my awesome piece of jewelry!
Love this site! Couldn't have remodeled my house and made it look so pulled together without them! Creativity and pairing of products makes it easy and fun!
Beautiful site, easy to navigate, quick check out. Joss and Main offers curated home decor items at reasonable prices. Good for gift shopping or decorating.
I tried to get into this website and was asked for my email address. Why? I just wanted to browse! Very annoying
Answer: Everything that I have ordered so far has been excellent. One time, the item just didn't quite look great in my bedroom. I returned it no questions asked for a full credit. Nether even paid the postage. I could have returned it for a full refund but I would had to pay the postage. In any event, very flexible on returns, which, as I say, has only happened once.
Answer: I don't know if they accept Pay Pal but their merchandise is over priced. I will not be ordering with them again because of lousy customer service!
Answer: Hello Helen, I'very never ordered furniture from J&M but any other item I've ordered has been in stock, shipped within a day and has been rec'd without any issues. I do love Joss & Main.
Answer: Hello - I always wash any fabric product before using - but I use my "gentle" cycle and only cold water without any soap. This always works for me and keeps the fabric in good shape without any chemical products still there.
Answer: I would copy and paste the name and model number of this particular sofa in a search engine and a shop bot like Nextag or Bizrate. This may find some reviews on other sites and sometimes even a better price or return option.
Answer: I'm not employed at Joss & Main, so someone at Joss and Main should be able to help with the answer on shipments to Canada. I don't see why not. Joss and Main is in Boston, right? I'm from the SouthEast.
Answer: You get what you pay for with Joss and Main. Google the details like the measurements and comments about the fabric because they often rename their items. I have been mostly happy with my items because I have reasonable expectations regarding quality. I don't expect to get something for nothing. Personally, I wouldn't buy a couch unless I could sit in it first but that's just me. Joss and Main is good with damage claims and they are responsive but you need to be careful about what you buy.
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.