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Joss & MainReviews 1,338

2.8

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

We monitor reviews for authenticity

Tennessee
1 review
4 helpful votes
Follow Shelyne P.
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Bought IMAX "rustic" dining table for $400. It is the cheapest piece of crude ever. Mad from the wood that skids are made and very flimsy. Some of it wasn't even stained so I mixed some paint and water and finished it. It can barely hold our plates and elbows. Creeks and squeaks with every touch. Pretty but not a dining table.

Date of experience: January 7, 2015
Hawaii
1 review
0 helpful votes
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It is A-1
January 6, 2015

It is A-1. Beautiful items, at great prices, and the finest Customer Service team.

Date of experience: January 6, 2015
California
1 review
1 helpful vote
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I purchased a sofa sectional on Jossandmain, the best decision I made today! I was happy with the layout of the site and the ease of use. All my questions were answered and I was able to see the item and color options satisfactorily. I did not have to wonder about the colors, style, etc. I highly recommend shopping the site.

Date of experience: January 6, 2015
Alaska
1 review
0 helpful votes
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Love shopping here!
January 6, 2015

Love shopping here! Great sales, and everything I am looking for.

Date of experience: January 6, 2015
Alabama
1 review
0 helpful votes
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I love shopping with Joss & Main! The variety of items is awesome! The uniqueness of the pieces I have ordered is exactly what I was looking for. The prices are very reasonable and the shipping is fast! No problems even when I ordered a driftwood mirror for our beach house. The mirror was shipped quickly & was in perfect shape when it arrived! Thank you, Joss & Main! I just placed an order a few minutes ago!

Date of experience: January 4, 2015
Virginia
1 review
1 helpful vote
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We love Joss and Main!
January 3, 2015

We love Joss and Main! Gorgeous furniture and décor items. Deeply discounted. Prices to fit any budget.

Date of experience: January 3, 2015
Michigan
1 review
2 helpful votes
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The company must offer ways to remove shipping and handling and/or discounts for customers that are consistent consumers and value Joss and Main.

Date of experience: January 3, 2015
California
1 review
0 helpful votes
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So I just got me bedding goodies! I'm so cite about it! Looking forward to mail coming soon!

Date of experience: January 3, 2015
Tennessee
2 reviews
2 helpful votes
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Products on the site look great and it is easy to see the dimensions and to order. For my bank account at this time, most of the things are above my limit, but there is always hope for the future. And, so far, I love the storage ottoman that I have ordered. It sounds durable and sturdy - the perfect idea for a living room. Also, a neutral color for most styles.

Date of experience: January 1, 2015
California
1 review
0 helpful votes
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Just made first order
January 5, 2015

Just made first order. No comments until after delivery of item.

Date of experience: January 1, 2015
Canada
1 review
0 helpful votes
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Did not get a refund for item I returned them. Even the tracking number didn't help.

Date of experience: January 1, 2015
Indiana
2 reviews
0 helpful votes
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I really like your website, but it is very frustrating to me that you do not ship to PO Boxes. This keeps me from ordering so many items from your site! If I order, I have to set up delivery at someone else's house. We live in a rural area & with UPS & FedEx now having contracts with the USPS, many items are taken directly to the local post office rather than a person's home. We have had so many issues with our post office & getting our packages. We opened a PO Box in a nearby town, so we don't get anything at our home unless it is a really large box. I guess they call this "Sure Post"? If you could just provide choices on shipping options, and I could be assured all my orders would be shipped regular ground, I would purchase more from you. But without that assurance, if I really want something, I have to have my items shipped to a friend - which is a hassle for them and for me. Also, with people now stealing boxes off of people's front porches, why wouldn't you want the security of your customer's purchases being held securely inside their local post office rather than on a person's front porch? Anyway, we like your products, but you don't make it easy to get ordered items.

Date of experience: December 31, 2014
Arizona
1 review
0 helpful votes
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Love this site!
December 29, 2014

Love this site! Always can find the latest and greatest styles, at the best prices!

Date of experience: December 29, 2014
Ohio
1 review
0 helpful votes
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I saved a lot of money on these accent plates for my newly remodeled kitchen and dining area. Can't wait to use them. This was a very good experience for my first purchase.

Date of experience: December 27, 2014
California
1 review
8 helpful votes
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It seems this website over-inflates regular prices just to make it look like you are getting a good deal.

Date of experience: December 26, 2014
Illinois
12 reviews
27 helpful votes
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I spent a good amount on a love seat, then close to another $100 on tax and shipping. And I waited a month or so for it to arrive. It looks nice but is utterly uncomfortable, partly because the seat isn't quite deep enough, and also because it feels like it is stuffed with something stiff, unmoving and hard. After a few months something has loosened up and it's not the loveseat cushion itself, but is rather the bit where I usually sit. That has become kind of a valley while the rest remains hard and stiff. It is obvious that they are making money hand over fist with these pieces of furniture. In all I spent about $900 for a piece of junk wrapped in pretty pink linen. I should have realized when I found it weighed very, very little that it was full of nothing.

Date of experience: December 22, 2014
North Carolina
3 reviews
26 helpful votes
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Love the products and graphics. Don't love how I can't 'continue shopping' after placing item in cart.

Date of experience: December 22, 2014
Canada
1 review
6 helpful votes
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Hi All
December 19, 2014

Hi All,

Just an fyi this site joss and main is part of wayfair.com.
The methods they use for shipping are horrible I ordered 2 items the same day and paid the same day.
Back in november 28/14 still have not received either item to this date dec, 19 /14
Called they say on its way may arrive dec 22 or 23/14 wow a month to get something delivered horrible service. I would not recommend this company to anyone.

Date of experience: December 19, 2014
Georgia
1 review
1 helpful vote
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I already have two of these pillows and a chair to match and they are so lovely in my living room. Just had to order another pillow. Everything I have ordered from Joss and Main in the past has been of excellent quality and so beautiful. You will love whatever will fit into your décor and will receive the raves that I do. The service, free shipping, easy returns make it so easy to buy from J&M. Thank you Josh& Main! Merry Christmas!

Date of experience: December 17, 2014
California
1 review
0 helpful votes
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Great value, fast shipping, excellent quality. Friendly and knowledgeable personnel.

Date of experience: December 17, 2014

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
+59